SUMMARY:

• Salesforce developer with 5 Years of IT experience that includes around 5 years of experience in Salesforce.com CRM Platform. 2 years of experience in developing applications using Java/J2EE technologies.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service, and Support Administration.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting, Asynchronous Framework & options.
• Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Creating Custom Apps, Custom fields, Profiles, Applying Sharing Rules, Handling Page Layouts, Search Layouts, and Related List and defining Field Dependencies, custom buttons, Validation Rules, workflows, approval processes.
• Ensured data integrity through the appropriate use of de-duping, loading, and exporting tools, for bulk of data using Data Loader, Admin Garage, and Lexi Loader.
• Created and updated users, reports, and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts such as Conga Merge and Outlook.
• Performed user & administration sessions for clients to utilize Salesforce and respective programs.
• Strong knowledge on VMOC rules, Veeva vault integration with Veeva CRM, IRep implementation and with Approved email setup and implementation.
• Extensive experience with various Salesforce deployment methodologies including Change sets, Force.com Plug-in environment, Ant Migration tool kit and Eclipse.
• Expertise in maintaining the functional areas of Data Management, Campaigns, Leads, Forecasting Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Strong Knowledge in AppExchange Applications for integrating with third party applications.
• Strong knowledge of SFDC standard data structures and familiarity with Force.com Explorer, Data loader and Import Wizard.
• Provide technical architecture strategy and guidance for Salesforce rollouts, and assist with design for adoption strategy.
• Support and provide recommendations to the COO, CTO, VP of Sales, and VP of Services by tailoring Salesforce.com to meet agile business needs.
• Recommended, designed and implemented a Marketing process in Salesforce to automate communications between Sales and marketing, associate campaign influence on opportunities for ROI reporting, and to provide real time status on campaign members.
• Analyzed current processes and made recommendations for automated notifications to Sales Reps when maintenance renewals are due and when outstanding invoices need attention, standardized sales reports, installed and trained users in Cirrus Insight to track Sales appointments for call reports.
• Experience in SFDC Integration using Web Service and Apex Programming, App-Exchange Packages& Custom Applications, Salesforce.com Service Cloud expertise.
• Experience working with Sales cloud and Service cloud.
• Extracted the data from salesforce.com application into the external databases like SQL, DB2 for generating large data reports.
• Assisted users with report design and management. Work with Time Warner team to integrate online initiatives into the database.
• Experienced in scripting languages like HTML, XML, CSS, JSP, WSDL, SOAP, AJAX, APEX Web Services API development skills and Java Script, Web Services-Axis.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, deployment and maintenance of standalone, Multi-tier, web-based and portals based object oriented enterprise applications.
• Analyzed Sales, Marketing & Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Worked Developer and as well as a Business Analyst for full-cycle projects, to complete consulting projects on time and deliver outstanding consulting services to salesforce.com clients.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, LWC, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Force.com tools: Force.com Apex Explorer, Force.com Excel connector, Salesforce CLI, ANT Migration Tool, Flosum.

Programming Languages: Java, APEX, JavaScript, HTML, CSS and UML

SDLC: UML, use cases and Use case diagrams, Agile methodology / Scrum, Waterfall methodology

Tools: Apex Data Loader, GitHub, DocuSign, Eclipse IDE Plug-in, Visual Studio Code HP Quality Center and JIRA

Platforms: Windows (2000/XP/Vista/7) and UNIX.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Admin

Responsibilities:

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, Lightning Web Components (LWC) added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Complete unit testing properly before handing over the functionalities to UAT.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Salesforce.com, Force.com, Apex Classes, Apex Triggers, Apex Controllers, Visualforce Pages, SOQL, SOSL, Service Cloud, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, VS Code, Flosum, Sandbox environment.

Confidential

Salesforce Admin

Responsibilities:

• Worked on various standard Objects like Leads, Accounts, Contact, Opportunities, Products and contracts that helps the company to maintain their information and make sales of the product.
• Created many of Roles and Profiles for the organization, which helps them in maintaining the Security for different individuals who are working in the organization.
• Developed Validation Rules for the Custom Objects and Approvals for some fields.
• Implemented field level Security, Profile, and audit trail setup.
• Customized several Formula fields,Workflow Rules, Validation Rules, Triggers, Apex classes.
• Created several Validation Rules, Custom buttons, and links on custom and standard objects.
• Create many of the custom controllers and custom Buttons which are used in thesalesforce Visualforcepages.
• DevelopedAPEX class, Controller class andAPEX Triggersfor various functional needs in the application.
• Created the many of theReportsandDashboards, which helps the sales team in marketing their product.
• Created Visual Force pages and Components used repeatedly inVisual Force pagesto reduce the case of overabundance whenever needed.
• Integration with Mule Soft for the continuous polling of data between AWS and Salesforce.
• Implemented Service Cloud including:Service Console, Customer Portal & Communities, Case Feed, and Knowledge Base & Entitlements.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created Visual force pages in page layout of the custom objects, which helps us to describe the details of some of the standard objects, which are used in project.
• ScheduledApex Batch jobsfor processing large records.
• Developed several web services (REST and SOAP) for exchange of various data with AWS.
• Involved inData mappingspecifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external entity.
• Worked on data migration from databases to SFDC usingData Loader.
• Worked on Data Loader, which helps us to performCURD operationwith the help of CSV files.
• Created email templates and inbound emails using Visual Force for customers and clients.
• Used Sandbox migrated the code and deploying inbound and outbound change sets instance after testing.
• Collaborated with GitHub to access and share data from database.
• Implemented the salesforce.com applications using Agile Scrum Methodology.
• Created Custom dashboards displaying data used in research through which process is observed and verified.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.
• Performed a software build using a build system like Apache Maven or Gradle, executed a shell script using Jenkins.

Environment: Saleforce.com platform, Visual force, Apex Language, Triggers, Tableau, Agile, SOQL, Service cloud, Change Set, Standard and custom controllers, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Custom tabs, Email service, Html, Web-service (REST and SOAP).

Confidential

Salesforce Admin

Responsibilities:

• Involved in data mapping from legacy systems to Salesforce.com Objects and fields.
• Worked as Salesforce admin support governing user account creation, rmation setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Involved in defining and setting up field level access for each custom object created based on the user’s role within the organization.
• Created various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked with field & page layout customization for the standard objects like Account, contact, Leads.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created and used Email templates in HTML and Visual Force.
• Used the sandbox for testing and deployed the code to next level sandbox using GIT after testing.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Environment: Salesforce.com Platform, Apex Language, Visual Force (Pages, controllers and Components), Workflows, Force.com, Custom Objects, Reports, Email Services, Reports, workflows & Approvals, Security controls, VS Code, Record Level Security and Dashboards.