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Salesforce Administrator/ Developer Resume

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PROFESSIONAL SUMMARY:

  • Overall, 9 years of IT Industry experience working as Salesforce Administrator including Techno - Functional experience in Salesforce Applications specialized in application development, support, maintenance, rollouts, migration and implementation type of projects.
  • Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform.
  • Implemented Agile Methodologies, with continuous builds and controlling iterative and incremental projects.
  • Implementedsecurity and sharingrules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
  • Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Validation Rules, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
  • Extensive experience in analyzing business requirements, converting to Salesforce custom objects, lookup relationships, Junction objects, master-detail relationships.
  • Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
  • Experience on new release of lightning components and Lightning App Builder.
  • Skilled in understanding and implementing the new Salesforce Lightning Experience.
  • Involved in developing Salesforce Lightning Apps, Components, Controllers and events.
  • Involved on creating Lightning Pages inside Lightning Community Builder.
  • Expertise in writing test classes and building triggers, Apex batch classes, future methods.
  • Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Visualforce Pages, SOQL, SOSL, Visualforce Components & Controllers.
  • Extensive experience in customization, configuration, Eclipse IDE, Apex, Visual force pages and tools like Apex Data Loader.
  • Proficient in dealing with the functionalities related to the Sales Cloud, Service Cloud
  • Experience on Community Cloud.
  • Expertise in Change sets, ANT migration tool for deploying the metadata components.
  • Used Force.com Web services API and Salesforce API are REST, SOAP, and METADATA for implementing web services in the application for access to data from different users
  • Worked closely with Business Users to enable business processes using SFDC.
  • Have good working experience on doing Salesforce Trouble shooting.
  • Experience Data Migration and Data Integration activities across platforms.
  • Expertise in sales cloud, service cloud
  • Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
  • Strong knowledge experience working in teams implementing Agile Methodologies.
  • Completed Salesforce Certified Administrator
  • Completed Salesforce Certified Platform Developer I
  • Creative approach to problem solving through the use of excellent analytical skills.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Classes, APEX Triggers, SOQL, SOSL, Workflow & Approvals, Visual Force (Pages, Components and Controllers), Apex Data Loader, Dashboards, SSO, Batch Apex, Schedule Apex, Custom Settings, Custom Metadata Types, Outbound Messaging Salesforce.com, Reports, Custom Tabs, Email Services, Salesforce Chatter.

Programming Languages: Apex Language, Classes, APEX Triggers

Web Technologies: XML, HTML

Operating System: Windows Server 2003/Server 2008/XP/7/8 and Windows 10

Database: Oracle 11g/12C, SQL Server

Tools: Salesforce tools: Force.com Explorer, Developer Console, Force.com Data Loader, Apex Explorer, Visual Studio Code

Methodologies: Agile, Waterfall

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Administrator/ Developer

Responsibilities:

  • Worked closely with the business users and gathered the requirements for salesforce Migration.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, field updates and time-triggered tasks to implement business logic.
  • Implemented picklists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Developed and deployed Visualforce Pages, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Configure and maintain custom objects, fields, record types, page layouts, Formulas, Validation rules.
  • Used field level security along with page layouts to manage access to certain fields.
  • Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
  • Experienced using Salesforce Lightning UI.CreatedLightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
  • Upgraded some Apps fromSalesforce ClassictoLightning Experienceto develop rich user interface and better interaction of pages.
  • Migrated data using Apex Data-loader to centralize data and processes across different divisions that were previously using decentralized systems/databases.
  • Worked with Organization-Wide Defaults, Role Hierarchies, Sharing Rules, and Manual Sharing to implement record-based sharing. See less Creating Workflow Rules, Tasks, Email Alerts, and Components to suit to the needs of the application.
  • Moving the application code into Sandbox environment for DEV, QA, UAT and PROD.
  • Prepare Standard Operating Procedure documents to every aspect of salesforce applications for the future enhancement, Bug fixes and Upgrades.
  • Handle the Apex Development of salesforce Enhancements and Bug fixes
  • Acts as the configuration Manager and Deployment Manager for the Archer salesforce application. Build and deploy the components in appropriate salesforce sandboxes and Production.
  • Implemented Salesforce Development Cycle covering Sales Cloud,Service Cloud, Call Center, Chatter & App-exchange applications.

Confidential

Salesforce Administrator/ Developer

Responsibilities:

  • Worked closely with the business users and gathered the requirements for salesforce implementation.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, field updates and time-triggered tasks to implement business logic.
  • Implemented picklists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Created Validation rules for custom objects.
  • Developed and deployed Visualforce Pages, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Configure and maintain custom objects, fields, record types, page layouts, Formulas, Validation rules.
  • Built customized Lightning web components replacing the existing ones, using JavaScript on the client-side and Apex on the server-side.
  • Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
  • Leveraging the rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using the lightning framework.
  • Migrated data using Apex Data-loader to centralize data and processes across different divisions that were previously using decentralized systems/databases.
  • Worked with Organization-Wide Defaults, Role Hierarchies, Sharing Rules, and Manual Sharing to implement record-based sharing. See less Creating Workflow Rules, Tasks, Email Alerts, and Components to suit to the needs of the application.
  • Moving the application code into Sandbox environment for DEV, QA, UAT and PROD.
  • Prepare Standard Operating Procedure documents to every aspect of salesforce applications for the future enhancement, Bug fixes and Upgrades.
  • Handle the Apex Development of salesforce Enhancements and Bug fixes
  • Acts as the configuration Manager and Deployment Manager for the Univision salesforce application. Build and deploy the components in appropriate salesforce sandboxes and Production.
  • Implemented Salesforce Development Cycle covering Sales Cloud, service cloud App-exchange applications.

Confidential

Salesforce Administrator/ Developer

Responsibilities:

  • Working closely and coordinating with technical and business resources to gather and define requirements for existing and future projects.
  • Developed Lightning components and used Lightning App builder to use those components in Lightning pages.
  • Involved in creating a user interface in Lightning using Aura components, for a user to enter details and submit into Salesforce.
  • EnabledAura Framework, by addingAura AttributesandAura Handlers for Eventsto focus on Logic and Interactions in Lightning Applications.
  • Hands-on experience on Salesforce Lightning Inspector to debug the lightning components during the development process.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
  • Created the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
  • Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Dashboards and various other components as per the client and application requirements
  • Working with Salesforce data tools such as Data Loader for Data Migration.
  • Developed Validation and Workflow rules.
  • Responsible for Bug fixes and CR development.
  • Wrote Test Classes to meet the Unit Testing before migrating from Sandbox to Production environment.

Confidential

Salesforce Developer

Responsibilities:

  • Worked as enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization
  • Responsible for setting up login restrictions and resetting the user passwordsImplemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles
  • Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues
  • Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
  • Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application

Confidential

Salesforce.com Administrator/Developer

Responsibilities:

  • Performed the roles of Salesforce.com Administrator / Implementer in the organization.
  • Interacted with various business team members to gather and documented the requirements.
  • Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
  • Customized tabs for among different business user’s groups and business centers.
  • Provided the to the internal business users to use the application and develop their own custom reports.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.

Confidential

Software Developer

Responsibilities:

  • Responsible for Bug fixes and CR development.
  • Involved in interface docs design and development. Responsible for
  • SVN as version control.
  • Involved in coding of jsp’s.
  • Involved in coding of Task classes and Workflows.
  • End to end system testing for the bugs and Change Requests.
  • Coordinating with onshore team for day to day development and bug

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