PROFESSIONAL SUMMARY:

• 9+ Years of experience in SalesForce.com CRM Platform both as Developer and Designer, involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object - oriented enterprise applications.
• Experienced in Administration setup like manage Users, Security Controls and Data Management.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Experience in working with salesforce.com sandbox and production environments.
• Extensive experience in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates (HTML & Visual Force Templates).
• Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom report, report folders, report extraction to various formats, design of Visual Force Pages, Snapshots, and Dashboards.
• Experience with Zuora, Workday, Cognos.
• Experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Proficient in dealing with the functionalities related to the Sales Cloud, Service Cloud and Marketing Cloud.
• Experience in security and sharing model, SSO, Salesforce configuration, desktop/mobile SDK integrations.
• Implemented and Integrated services for complete CPQ.
• Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work.
• Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.
• Experience in Vlocity Cmt package such as Omniscript, integration procedure, Vlocity Template, Vlocity Cards, etc.
• Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
• Experience building new apps with the Lightning App Builder and Lightning Components.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

TECHNICAL SKILLS:

SALESFORCE.COM: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader,Field Service Lightning (FSL), Salesforce CPQ (SteelBrick), Apttus, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, salesforce offline Edition, Analytic Snapshots, Lightning, Case Management System, SOQL, SOSL, Vlocity Cmt.

SALESFORCE TOOLS/INTEGRATION TOOL: Cast Iron, Eclipse IDE, Apex Data Loader

METHODOLOGIES: MS SQL Server DBA, MS SQL Server 2008, SDLC, OOAD

PROGRAMMING LANGUAGES: Java, Apex, SQL, HTML, CSS

RDBMS: MS Access, Oracle

OPERATING SYSTEMS: Sun Solaris 8.0, Windows95/98/ XP/2000/vista, UNIX

DATABASE TOOLS: Oracle 10g/9i/8i, Enterprise Manager, Query Analyzer, SQL Server Profiler, DTS, Business intelligence Studio.

PROFESSIONAL EXPERIENCE:

Confidential, Eden Prairie, MN

Salesforce Developer

Responsibilities:

• Worked on Agile/Scrum Methodology using Version One and SDLC.
• Performed the role of Salesforce developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.
• Created Page Layouts to organize Fields, Custom Links, Related Lists & other Components on Record Pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields and defined Field Dependencies for Custom Picklist Fields.
• Used the Sandbox for testing and migrated the code to the deployment instances after testing using change sets.
• Managed ongoing support requests and administrative needs of users. Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.
• Developed lightning components framework and some tools for developer’s males it easier to build responsive applications for the force.com platform.
• Worked in development of Lightning components and Lightning Design System along with modifying the Visualforce Pages to work in both Classic and Lightning environments.
• Worked on lighting component, events, SLDS, Aura Components, Browser Support for Aura Components, Lightning Experience App Launcher, Lighting Out, Customize Flow Screens, Lightning Components to Lightning Experience Record Pages.
• Experience Lightning Web Components, Create Lightning Web Components, Fields, Properties, and Attributes, Communicate with Events, Mobile-Ready Components, Understand Mobile Development for Lightning Web Components, Create Responsive Layouts, Work with Salesforce Data, Lightning Data Service, Work with Records Using Base Components, Security with Lightning Locker, Components in Salesforce Experiences, Lightning Out Markup, Lightning Out Dependencies.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on different Sandboxes for development and testing; Involved in migrating the code to production instance in installments using Change Set.
• Responsible for weekly and monthly Data Export, updates and backup for the organization.
• Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.

Confidential, Round Rock, TX

Salesforce Developer

Responsibilities:

• Played a key role in the Transformation project from Pricing Analysis to PNGs by quickly picking up the business requirements.
• Worked on ETL jobs like bulk data load, bulk data deletion and updating large amounts of existing data using tools like SQLite, Data Loader.
• Involved in Testing of user stories in the Pricing Analysis to PNG transformation project.
• Took up the responsibility of increasing the code coverage of all the existing and new classes which were failing and had low test coverage and increased the code coverage of the impacted classes to more than 90%
• Handled production incidents with quick turn around and resolution time.
• Worked on creating Auto-Launched flows for posting Chatter messages for notifying the Opportunity owners on certain scenarios.
• Lead the effort on checking the Apex Class API Version compatibility and updated the API version of Apex classes with relevant regression tests.
• Understanding on how to Create service resources and service crews that represent your field service Lightening (FSL) technicians about their skills, service territories, and availability.
• Experienced in development using Salesforce CPQ managed package.
• Designed, Developed, and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the VS Code.
• Created new custom objects, custom fields, designed page layouts, developed Triggers, and conducted unit testing.
• Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).
• Worked on Salesforce Lightning (Lightning Design Systems, App Design and Lightning Components).
• Worked on designing and developing Lightning Community Builder and developed Lightning Components.
• Participated in the full application life cycle from technical design to development, testing, and deployment.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Support, and maintain Salesforce.com Development by developing the presentation layer in Visual force and business logic in the Apex by creating/using the Classes, Standard Controllers, Custom Controllers and Web Services API Applications.
• Well versed with the process of detailed analysis of business and technical requirements and craving to the solution by customizing various objects of Salesforce and using other Platform based technologies like Visualforce Pages, Java Script & Apex Triggers

Confidential, Phoenix, AZ

Salesforce Developer

Responsibilities:

• Lead the Development of Some of the products like TLS Switched E-line, IDA, IDE etc.
• Hands on experience in Salesforce community, Vlocity Cmt package such as Omniscript, integration procedure, Vlocity Template, Vlocity Cards, etc.
• Involve in developing Vlocity Omniscript, Lightning component, Vlocity template, triggers and apex classes based on the requirements.
• Troubleshoot issues and support Zuora subscription system. Coordinate with Zuora Global Support for resolution of issues
• Create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Supported new Salesforce/NetSuite integration and testing.
• Experience with the integrating SFDC and AppExchange partners such as CPQ/Apttus.
• Implemented and configured Field Service Lightning (FSL), Lightning Flows.
• Implemented and configured Salesforce CPQ.
• Implement pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Experience utilizing Salesforce AppExchange Packages such as DocuSign, Draw loop.
• Experienced in integration and data migration between various 3rd party systems with Salesforce such as Pardot/HubSpot.
• Worked on various scenarios of Salesforce.com APIs like SOAP, REST.
• Designed, Developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the VS Code.
• Created new custom objects, custom fields, designed page layouts, developed triggers and conducted unit testing.
• Adhered to the Best Practices by avoiding Governor Limits in SOQL and SOSL statements within the custom Controllers, Extensions, and Triggers.
• Created Workflow rules, Process Builder, Visual Flows and defined related tasks, email alerts, and field updates for Business Automation.
• Worked extensively on managing Products, Categories, Product Attributes, and defining Product Visibility for Vlocity CPQ.
• Experience with the integrating SFDC and AppExchange partners such as CPQ.
• Worked extensively with Salesforce.com Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports. Architected solutions to meet business needs mostly within Salesforce.com Service Cloud.
• Integrated Salesforce.com with External Applications like using SOAP/REST API based web services.
• Worked on Salesforce Lightning (Lightning Design Systems, App Design and Lightning Components).
• Worked on designing and developing Lightning Community Builder and developed Lightning Components.
• Assisting in migrating existing functionalities from Salesforce classic interface to lightning interface.
• Refactoring of code to fix the existing issues in the sequence of operations on real-time.
• Worked closely with users to understand the issues and fix them.
• Develop test classes and maintain sufficient organizational code coverage.
• Incharge for fixing deployment issues and ensure successful deployment through change sets and Force.com IDE.

Confidential, Malvern, PA

Sr. Salesforce Consultant

Responsibilities:

• Incharge of the complete salesforce development activities for the entire organization after the initial package deployed by Salesforce.com.
• Involve in developing visual force pages, triggers and apex classes based on the requirements.
• Create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Served as Solution Architect and Lead Enterprise Administrator
• Led cross-functional content and platform development initiatives
• Projects included implementing Enterprise Territory Management and Salesforce CPQ (SteelBrick, multi-currency)
• Identified strategic objectives and priorities across organizations and provided solutions.
• Created new custom objects and business logic to meet specialized business needs
• Supported the Sales organization by optimizing CPQ, Zuora subscription pricing and HTML notification templates
• Created dashboards and customized reports related to operations, customer support, sales, marketing campaigns
• Manage integrations between Salesforce and third-party vendors such as Docusign and Pardot. Work closely with these vendors to address integration issues and build custom integrations.
• Optimized system performance, data integrity, user, security, and overall process administration
• Supported the Sales organization by optimizing CPQ, Zuora subscription pricing and HTML notification templates
• Implement pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.
• Worked on various scenarios of Salesforce.com APIs like SOAP, REST.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Created new custom objects, custom fields, designed page layouts, developed triggers and conducted unit testing.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, components, VisualForce Pages to suit to the needs of the application.
• Adhered to the Best Practices by avoiding Governor Limits in SOQL and SOSL statements within the custom Controllers, Extensions, and Triggers.
• Created Workflow rules, Process Builder, Visual Flows and defined related tasks, email alerts, and field updates for Business Automation.
• Worked extensively on managing Products, Categories, Product Attributes, and defining Product Visibility for Apttus CPQ package.
• Developed Apex Classes, Apex Triggers, Visual force Pages and Custom Controller classes for various functional needs in the application.
• Experience with the integrating SFDC and AppExchange partners such as CPQ/Apttus.
• Adhering to the best Practices while creating Triggers.
• Used Salesforce Automation for Territory Management and Opportunity Management.
• Worked extensively with Salesforce.com Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports. Architected solutions to meet business needs mostly within Salesforce.com Service Cloud.
• Integrated Salesforce.com with External Applications like using SOAP/REST API based web services.
• Worked on Salesforce Lightning (Lightning Design Systems, App Design and Lightning Components).
• Created and modified templates using CPQ & Author CLM. Modified profiles and permission set access as per requirement.
• Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).
• Worked on designing and developing Lightning Community Builder and developed Lightning Components.
• Assisting in migrating existing functionalities from Salesforce classic interface to lightning interface.
• Refactoring of code to fix the existing issues in the sequence of operations on real-time.
• Worked closely with users to understand the issues and fix them.
• Develop test classes and maintain sufficient organizational code coverage.
• Worked closely with informatica and other middleware teams for fixing issues.
• Incharge for fixing deployment issues and ensure successful deployment through change sets and Force.com IDE.

Confidential, O’Fallon, MO

Salesforce Developer

Responsibilities:

• Interacted with various business user groups to increase the user adoption for helping them use the software.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Added users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Resolved issues connected to Call Centers, usage of CTI adapters and Mobile/IOS applications.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
• Designed various Email templates.
• Worked extensively in customization of Sales and Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log
• Provided user support and bug fixing activities.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
• Participated in the sessions provided by the Salesforce team and support end users.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.

Confidential

Salesforce Administrator

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on enhancements to SFDC application required by business users from time to time.
• Worked with business owners to understand their requirements for Salesforce Marketing Cloud application.
• Designed and developed Apex triggers, Apex classes, custom objects, custom layouts, workflows, approval processes, tasks, email alerts, and record types in Salesforce.com.
• Developed and tested SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Involved in Accounts & Opportunities and the Visualforce Controllers. Actively participated in the design and development of custom Visualforce search pages.
• Designed Apex Classes, Controller Classes and Apex Test Classes for various functional needs in the application.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Worked in Salesforce.com Customization, Creation and maintenance of Record Types, Page Layouts, Objects, Tabs, and Fields.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked closely with UAT team and SIT team in clarifying and resolving any issues while implementing projects.