SUMMARY:

• Salesforce professional with around 8+ years of work experience in Salesforce technologies: Sales Cloud, Service Cloud and Force.com Platform.
• Experience in implementation & Integration experience on Salesforce.com using Apex Language (Classes, Controllers & Triggers), Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce Pages, Custom Tabs, Analytic Snapshots and Dashboards.
• Good Knowledge on Sales Cloud, Service Cloud and Apex Programming on Force.com Platform.
• Experience in building Custom Applications that includes Administration, Configuration, Implementation and Support experience with Salesforce.com platform.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Expertise in developing Apex classes, Controller and Triggers on Force.com platform to customize application according to the functional needs.
• Highly skilled in Salesforce.com (SFDC) development and implementation.
• Experience in all the phases of Software Development Life Cycle (SDLC) from analysis to maintenance in both Waterfall and Agile models.
• Proficient in customizing standard objects like Account, Contact, Lead, Opportunity, Case and Campaign as needed.
• Extensive Experience in creating Roles, Profiles, Page Layouts, Record Types, and Assignment rules, Workflow Alerts and Actions, Approval Workflows, Reports, Dashboards, Outbound messaging.
• Expert in developing Custom Applications, Custom objects, Custom fields, Custom Tabs, Custom components and Role based page layouts.
• Profound understanding of Security and Sharing Rules implementation at object, field, and record levels
• Profound knowledge in using Lightning components and Lightning Builder for Salesforce1.
• Proficient in Salesforce.com SFA, Visualforce, Force.com Apex Classes, Apex triggers, SOQL, and SOSL, Force.com API.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Extensive experience on working with custom objects, custom fields, Pick - list, page layouts, Workflow Alerts and Actions, ApprovalProcess, Validation Rules, custom Tabs, custom reports, report folders, report extractions to various formats.
• Experience in working with Eclipse Ability to write SOQL, SOSL queries across multiple objects within the SFDC database.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Hands on Experience of Salesforce Web Services API like REST, Bulk & SOAP.
• Experience working with Deployment Tools like Force.com IDE, Change Sets, and ANT based Migration Tools and Salesforce.com Sandbox environments.
• Experience with managing the complex Data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, working with different aspects of Web Services (XML, WSDL, SOAP,REST, SSI) & web integration with SDFC.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Proficiency in administrative tasks likeCreating Roles, Profiles, Users, Permission sets Email Services, Page Layouts, Workflow Alerts, Actions, Reports, Dashboards, Task, Actions and Approval Processes.
• Experience in working with Force.com Standard Objects Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.
• Sound knowledge ofobject oriented designandMVC architecture.
• Worked with global cross functional teams and led Onsite and off-shore model projects as an Onsite Coordinator.
• Proven ability to rapidly analyze challenges by thinking strategically and by delivering technical solutions improving margins, revenues and workplace productivity.

TECHNICAL SKILLS:

Primary Skills:: Salesforce CRM, Lightning Experience and Lightning Aura components, Lighting Web Components, Force.com includes Apex (Apex Classes, Apex Triggers, Test Classes, Batch Apex), Visual force (Pages, Components & Controllers), Web services (SOAP & REST API), Validation Rules, Workflows, Process builders, Flows, Reports & Dashboards, Custom Objects, Force.com, SOQL, Data loader

Business Process: Sales Cloud, Service Cloud and Community Cloud

Operating Systems: Windows

Languages: Apex, Visualforce, Salesforce Lightning Components / LWC.

Development Tools: VS Code, Eclipse, Force.Com, visual studio

CRM tools: Salesforce

Middleware: Informatica, Cast-Iron

Data loading Tools: Data loader, Work bench

Web Technologies & Scripts: HTML, HTML5, CSS3, Ajax, JavaScript, jQuery

Database Connectivity: Facets

Databases: SQL Server

Deployment and Configuration Tools: GIT, SVN, TFS, JIRA, Confluence, Fisheye, Jenkins,Rally, Workbench and source tree

Domain Knowledge: Energy, oil and Gas, Health Care, Financial and Telecom

Testing Tools: HP ALM, JIRA

Documentation: MS Excel, MS PowerPoint, MS Word

Configuration Management: Security, Profile and User Management

Client / Server Technologies: Salesforce Cloud and Microsoft Technologies

PROFESSIONAL EXPERIENCE:

Confidential, COLMAR, PA

SALESFORCE DEVELOPER/ADMIN

Responsibilities:

• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic
• Experience with custom application development in Force.com, utilizing Visualforce and Lightning Components/Framework.
• Performed the role of SFDC Developer, Lightning Developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Developed component using Lightning Aura Framework.
• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Developed multiple number of Lightning web components (LWC) regarding service case console page.
• Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.
• Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).
• Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
• Migrating existing Aura Components and Visual force page to lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Hands-on Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and CPQ.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.
• Developed applications visually using custom-built Lightning components.
• Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
• Experience with CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Customized Contacts in Salesforce org to store relevant marketing data points.
• Built customized Lightning web components replacing the existing ones; using JavaScript on the client side and Apex on the server side.

ENVIRONMENT: Force.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, Triggers, Test Methods, Debugging, Web Services, JavaScript Remoting, Remote object, Angular JS, Escalation Rules, Assignment Rules, Record Types, Service Cloud, CRM.

Confidential, NEWARK, DELAWARE

SALESFORCE DEVELOPER/ADMIN

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed, Developed& deployed various APEX Classes,Triggers,Test methods,Visualforcepages & also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.
• Involved in deploying the AppExchange applications and integrating with third party applications.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Wrote SOQL and SOSL statements within custom controllers, extensions, and triggers by following the Governor limits in Salesforce.com.
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to create modern enterprise apps build quickly and easily on Salesforce1 Platform.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Used the Java Ant for testing and migrated the code to the deployment instance after testing.
• Designed various types Email templates for auto response to customers.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

ENVIRONMENT: Salesforce.com, Force.com, Apex Classes, Triggers, Controllers, Visualforce pages, Custom Objects, Records, Page Lay outs, Roles, Work flows,, SOSL, SOQL, Sales Cloud, Service Cloud, Cast Iron, Dash Boards, Data Loader, Data Migration and Windows.

Confidential, PLANO, TX

SALESFORCE DEVELOPER/ADMIN

Responsibilities:

• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Developed product capabilities using Force.com, APEX and Visualforce.
• Created Apex triggers to obtain complex functionality based on the given criteria.
• Developed Apex Classes and controllers to achieve the Salesforce out of box functionality.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex for implementing Business logic and functionality to the Visualpages.
• Designed various Webpages in Visualforce for customers to select a variety of services offered by the org and integrate them with the sales team.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Developed Lightening components and Lightening apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API (XML, WSDL, SOAP and REST).
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked with Salesforce.com Reports, Dashboards and deployed several Reports using Salesforce.com platform.
• Involved in customization of various Visualforce Pages for Salesforce users as per requirements.
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.
• Actively participated in reviews, meetings with the customers, developers, technology leads to improve system performance and quality of the application.

Environment: APEX, Salesforce.com, Triggers, Controllers, Eclipse, SOSL, SOQL, Salesforce Lightning, Visualforce pages, Data Migration, Dashboards, Custom Objects, Tabs, Page Layouts, Emails, Templates, SOAP, REST and Windows.

Confidential, NJ

SALESFORCE DEVELOPER/ADMIN

Responsibilities:

• Written Apex Triggers, Apex Class (Controllers - Custom & Extensions), Utility classes and Exception classes.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Web Services, Apex Classes and Apex Triggers.
• Implemented Email-to- Case, Web-to- Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Developed Visualforce pages to hide and unhide based on picklist values and used style sheets, java script and jquery for rich UI and actions.
• Performed Salesforce administrative tasks - Creating Users, Roles, Profiles, Permission Set, Public Groups, Queues, Sharing Rules, Validation Rules, Single Sign-On and Deployments.
• Created workflow rules and defined related actions like, time based trigger tasks, email alerts, filed updates to implement business logic.
• Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts and Reports.
• Used Salesforce Developer Console to execute Apex Codes and SOQL Queries to verify Salesforce data.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Involved in mapping the fields between the current reporting system and Salesforce using data loader.
• Worked with business users in pre-deployment activities and fixing issues immediately in the UAT sandbox.

Environment: Apex language (Classes, Controller classes, Triggers), Visualforce, Force.com IDE, Validation rules, Time dependent action triggers, Work Flow rules, Unit Testing, Email Templates, SOQL, Data loader.