Information Technology Analyst SEATTLE WA

Summary of Qualifications

Provided technical assistance to 150 computer users
Answered questions or resolve computers problems for clients in person or via Remote Desktop Connection or via telephone or electronically
Provided assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
CompTIA A+, Network+ certification
Received, imaged and deployed computers to end users
Maintained hardware inventory
Created and maintained new user accounts in Active Directory and Outlook

Professional Experience

Information Technology Analyst, Confidential,
, Seattle, WA 2004-2011

Setup equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Created standard corporate XP and Windows 7 image, upload to deployment server for Dell Latitude 6400 series, Optiplex 790, 780, 760 and 755
Set up user accounts, printers and connectivity on Mac OS machines
Installed image on target computer, deploy imaged machine to end user, interview user about migrating data to new machine and determine if there are any specific applications to add
Created asset record for new computer and edit asset record for replaced computer in Trackit inventory system
Created work orders on Trackit ticketing system and assigned to appropriate technician
Answered user inquiries regarding computer software or hardware to resolve problems
Installed and perform minor repairs to hardware, software, or peripheral equipment
Installed networked printers or directly attached to client computer

Computer Field Technician, Confidential,
Seattle, WA 2002-2003

Hardware Engineer, Confidential,
, Dupont, WA 2001-2002

Tested and verified hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data
Monitored functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications
Built, tested, and modified product prototypes

Education

Bachelor of Science, Confidential,