TECHNICAL SKILLS:

Virtualization: VMWare VSphere/ ESXi 2.5/3/4/5, Workstation 8 - 10 Microsoft Hyper-V, Systems Center 2012, Veeam Backup & Replications v7, Oracle Virtual Box

Operating System/Migration: Windows XP to 7/ 8.1, Google apps to Office 365, Windows 2k to 2012Linux Red hat, Ubuntu, Ubuntu Server, Microsoft MS DOS, Windows (3.x, 95, 98,ME, XP, 7, 8/ 8.1), Apple OS X Panther - Mavericks, IOS, OSX Server, Windows Imaging and Deployment

CRM: Salesforce.com (SFDC) Administration Portal, Marketing cloud, Service cloud, Sales cloud, Radian 6 Social Media Hub & Engagement Console, IBM AS-400, SAP, Right Now.

PROFESSIONAL EXPERIENCE:

Salesforce Administrator / Developer

Confidential | San Francisco, CA

Responsibilities:

• Acted as primary liaison between operations, technical areas and business line
• Gathering and interpreting relevant data and presenting results in unbiased manner.
• Managed, analyzed and defined stakeholder needs.
• Documented Sales Process, third party integrations for Software Engineering, Sales, and Operation Departments.
• Managed over 16,000 + user accounts and licenses, liaise with the Salesforce people, train new staff, and support the platform.
• Managed & kept data clean flowing between Salesforce.com and other data sources.
• Aided in making Salesforce.com a powerful tool for our company by taking the initiative providing solutions for Sales, Marketing
• Developed Create custom objects, flows, and layouts in collaboration with Visual force and APEX coders
• Collaborate with each of our teams to identify needs, gather ideas, and implement solutions
• Designed lead to opportunity work flow for sales department, through the use of our SQL DB and Legacy Applications.

Salesforce Developer / Systems Engineer

Confidential | Los Angeles, CA

Responsibilities:

• Work effectively with key stakeholders to identify and prioritize specific requirements
• Evaluate and propose how best to leverage Salesforce.com technology to meet evolving business requirements and information needs both within and across functions
• Participated on translating and documentation of business requirements into functional requirements.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Collaborated in requirement gathering, business analysis, for Salesforce.com implementation.
• Managed over 4,000 + user accounts and licenses
• Define and prioritize requirements for IT development by balancing user and business needs
• Deep involvement with remote site network planning to ensure successful launch
• Track and analyze network infrastructure and user feedback to drive improved IT/ Help Desk performance
• Manage and monitor network activity and servers
• Provided Salesforce.com and IT technical to internal users and executives
• Setup Salesforce.com new users based on Roles and Profiles and deactivate users
• Maintain overall Salesforce.com system configuration and data maintenance
• Support testing of new enhancements in alignment with internal business process requirements
• Communicate new feature rollouts and new functionality to scale the business
• Update Salesforce.com forms, add custom fields, create dashboards, and setup saved searches
• Provided Salesforce.com change control management and assist with maintaining reporting structures

Salesforce Administrator / Developer

Confidential | Cypress, CA

Responsibilities:

• Interacted with various business user groups for gathering the requirements forSalesforce.com. Implementation and documented the Business and Software Requirements.
• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Prepared materials and conducted overview s
• Provided support for consumers, dealers, and distributors
• Developed best practices for both social media and consumer relation teams
• Execute configuration changes and maintain and update data
• Develop customized reports and dashboards based on requirements
• Manage mass import and export data between SFDC and Excel
• Developed Custom Objects, custom fields, page layouts, record types.
• Created custom Dashboards for manager's and account managers home page and gave accessibility to dashboards for authorized people and scheduled Dashboards for refresh.

Salesforce Administrator/ Coordinator, Customer Service

Confidential | Santa Monica, CA

Responsibilities:

• Design and develop knowledge base
• Support user data and issues
• Creation of customer and employee portal
• Communicate and coordinate between vendors and suppliers
• Document and track escalated issues for immediate resolution
• Involved in the business meetings and gathering the requirements.
• Crated custom objects and implemented some business critical requirements.
• Used Change sets to migrate the changes between different environments.
• Participated in presentations and proposing new ideas with different teams in order to drive company forward.

IT Consultant/ Network Administrator

Confidential | Buena Park, CA

Responsibilities:

• Design and implement network diagramming to each client
• Support and trouble shoot hardware and software
• Migrate clients from Windows 2003 server to Windows 2008
• Manage Active Directory user accounts