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Informatica Developer Resume Profile

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NY

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Summary:

Team Lead with 6 years of experience in Informatica development and managing IT Infrastructure service desks. My experience includes exposure to core ITIL based projects, Data management and People management skills. Possess strong communication, analytical skills and problem solving abilities.

Specialties: Informatica Development, IT Service Desk Management, Service Desk Process Improvement, F B Logistics, EFTPOS and CRM Administration.

Skill Set:

Primary Skills : Informatica Developer

Operating Systems : Windows XP, Vista, 7, 8 and Ubuntu Linux

CRM tools : Siebel, Touch paper ITBM suite, HP Service Manager and BMC Remedy

Domain Knowledge : Informatica, Oracle, Active Directory, MS Exchange, HVD Hosted Virtual Desktop , Citrix connectivity, Unix Access Management and Server Monitoring

Current Project:

Confidential

Role: Informatica Developer

Responsibilities:

  • Designing Intermediate Flat Files
  • Creating Mappings in Informatica based on the inputs given in the IFF
  • Provided level I support for application.
  • Extract data from different source Databases, transform the data using ETL
  • Informatica Transformations then load to Data warehouse
  • Used transformation like Filter, router, sorter, aggregator, lookup, source qualifier, expression, update strategy for implementing client requirements.
  • And Involved in Performance Tuning.
  • Created Mappings, Workflows, Scripts according to Client requirements
  • Prepared Unit test cases for the mappings.
  • Assisted in UAT/QA testing
  • Created Necessary documents for QA/Prod deployment
  • Worked with DBA Team, Informatica Admin team during deployment.

Confidential

Role: Informatica Developer

Responsibilities:

  • Analysis of the ETL conversion requirements provided by the client
  • Design of Conversion, Data extraction, transformation and load
  • Develop Informatica mappings for ETL
  • Worked with various sources such as Flat files and Relational Tables and Created complex mappings with use of transformations like Lookup, Router, Joiner, expression, Sorter, Filter, Update Strategy, Source Qualifier and Normalizer etc.
  • Testing, validation and implementation of delivered conversion components
  • Monitoring the jobs in the production and support the Team if any issue is raised.
  • Working to improve the performance of the sessions to meet the SLA in time

Confidential

Role: Data Administration Team Leader

Responsibilities:

  • Closely working with stakeholders from UK via tele/video conference to ensure systems availability
  • Monitoring Incidents and Service requests logged by the team
  • Achieving targets and meeting SLAs by motivating the team
  • Managing communication in between Data Administration, 1st Line and 2nd Line support teams
  • Closely working with the Knowledge architects to keep process and procedures up to date
  • Implementing industry best practices to improve the service
  • Closely monitoring staffing levels to ensure smooth operations
  • Conducting appraisals and performance reviews for all Data Administration team associates

Confidential

Role: Subject Matter Expert

Description:

  • Deliver hardware and software support to end-users using automated call distribution
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather customer's information and determine the issue by evaluating and analyzing the symptoms
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients and more
  • Research required information using available resources
  • Follow standard processes and procedures
  • Identify and escalate priority issues per user specifications
  • Redirect problems to appropriate resource
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates

Responsibilities:

  • Motivating the team in achieving targets and meeting SLAs
  • Supporting analysts in finding solutions for unresolved hardware and software issues
  • Calling back users to provide resolution for unresolved hardware and software issues
  • Keeping the team updated with all knowledge and process changes
  • Closely working with the Knowledge architects to keep process and procedures up to date
  • Conducting new hire and process refresher trainings for new and experienced analysts

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