Professional Summary

• I am a certified engineer with a cross-functional background in successful IT management strategies, and innovative technical support solutions.
• For the past fifteen plus years, I have worked in the retail, restaurant, public relations sectors, improving technology performance, streaming operations and delivering cost-effective solutions for managing information, increasing productivity and protecting corporate assets. Coordinating with construction teams, architects and third party vendors when opening and closing locations, to ensure all IT requirements are met. I will roll up my sleeves when needed at any moment during emergencies and/or when help is needed.
• Performing large scale rollouts for both hardware and software. Establishing workshops to test software upgrades prior to implementation in a production environment. Identify key leaders from each department to properly signoff on new software implementations or upgrades.

Skills Abilities

Management/Skills

• Implementation of IT service management processes and procedures.
• Working with parent company on IT budgets for retail and corporate office needs.
• Escalating following up with helpdesk and network teams on current projects and ticket status.
• Part of the decision maker for all of Information Technology requirements.
• Establishing MBO's objectives for IT Staff.
• Helpdesk Network Teams 6 Direct Reports
• Remote support/development teams 50 technicians and engineers
• Vendors Relationships, contracts, services. 12 plus contractors, 3rd level support, ISP
• Mobile management via portal and air-watch application MDM Mobile Device Management .
• NOC network operation center in-house and vendor. 2 Direct Reports
• POS, EDI, ERP, PCI, Omni-Channel, Web Development
• Large Scale POS rollouts, workstations and servers.

Retail Pro, Retail Anywhere, Bluecherry, MS Dynamics NAV, SAP, Stealth3000, QuickBooks, POSLavu, LightSpeed

MS Servers NT 2013, VMWare, Linux Ubuntu, RedHat, Fedora , MAC OS 9x, 10x, Mobile devices, Hardware, Software, Backup Exec, Sonicwall, Linksys, Cisco, Dell, HP, Switches, Routers, Modems, WiFi, 4G 3G Wifi, Security DVR's, Security Cameras, Conduit, Wiring, Wordpress, Drupal, Joomla, HTML, Web Management Amazon, Dreamhost, GoDaddy , Analytics Google, Bing/Yahoo, Alexa, Quantcast .

Communication

• Coordinated one of the largest implementation to a new retail back office application.
• Working Con fidential and third party vendors to complete massive roll outs, store openings, store refits, and corporate requirements.
• Fluent in Portuguese
• Leadership
• Technical lead for all projects project management.
• Decision maker for all IT needs/requirements.
• PMP Certified

Experience

Information Technology MANAGER Confidential

• Participate in strategic and operational governance processes of the business organization as a member of the senior management team.
• Lead IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
• Develop and maintain an appropriate IT organization structure that supports the needs of the business.
• Establish IT departmental goals, objectives, and operating procedures.
• Establish lines of control for current and proposed information systems.
• Promote and oversee strategic relationships between internal IT resources and external entities, including vendors, and partner organizations.
• Supervise recruitment, development, retention, and organization of all IT staff in accordance with corporate budgetary objectives and personnel policies.
• Act as the liaison to project managers through implementation of various projects from parent company and local.
• Responsible for the release management on our retail technology products.
• Managing, escalating, software hardware rollouts, capturing feedback and enhancement requests from various interest groups.
• Overseeing in-house helpdesk network teams 6 technicians .
• Managing vendors and outsourced support teams.

Information technology director Confidential

• Improve data and voice services across retail locations using MPLS EOC.
• Manage data center, disaster recovery and company backups.
• Manage ERP systems and reporting.
• Manage retail POS rollouts, iPad integrations and VoIP.
• Open new retail locations, aligning with contractors, architects and vendors.
• Create budgets for all IT related projects and time-lines.
• Participate in executive roundtable and board discussions.
• Research and development on latest technology that may enhance business.
• Manage in house support team and 3rd party support.

Information technology director Confidential

• Managing and administering the corporate network.
• Manage from an operational, design and implementation standpoint for pos, ERP, EDI and 3pl systems.
• Support and configure NAT policies, VPN tunnel to tunnel for Sonicwall
• Manage and configure Windows 2000, 2003, 2008 servers, Active directory, DNS, DHCP, etc.
• Oversee systems backups Symantec , archiving, and disaster recovery.
• Research and recommend hardware and software solutions to COO.
• Create and maintain system's documentation per established standards.
• Create and executes testing procedures for infrastructure upgrades, application beta testing.
• Manage help desk and desktop support team review and prioritize issues
• Develop and implement communication systems between warehouses and factories.
• Manage all IT budgets
• Maintain accurate records and administrative files for all hardware, software, and technology related matters.
• Define future requirements consistent with the corporate long range plan.
• On-call 24-7 to ensure the continuous up-time of the MIS Global Infrastructure
• Develop and maintain software assurance and yearly support contracts.