SUMMARY:

• Highly analytical and process - oriented with data analyst skills and in-depth knowledge of database types, research methodologies, and big data capture. Over three years of
• Salesforce administration experience that includes configured page layouts, workflows, document templates, record types, data fields and creating workflows. Special talent for acquiring data from different sources and develop data systems that support analysis and reporting.

TECHNICAL SKILLS:

Languages: XML Java, HTML, JavaScript

Salesforce Technologies: Workflow & Approvals, Reports, Dashboards, Custom Objects

Databases: MS Access Software JIRA

PROFESSIONAL EXPERIENCE:

Confidential -New York, NY

Salesforce Administrator

Responsibilities:

• Spearheaded the data cleanup process and migration from NetSuite to Salesforce with the help of an SOAP API.
• Using Apex Data Loader and Import Wizard for migrating records to sources and loaded data into Call Center application and for cleaning of data.
• Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy.
• Created new users, assigned roles, public groups, sharing rules and record level permissions to manage sharing access among different users within Salesforce.
• Created workflow rules and defined related actions like Email Alerts, Field Updates, creating Tasks and Outbound messages.
• Used Force.comMigration toolto make deployments to differentsandbox environments.

Confidential - New York, NY

Web Analytics Specialist

Responsibilities:

• Generated job feeds provided by job boards such as Dice, Indeed, CareerBuilder into batch import tool.
• Coded JavaScript for page functionality and Pop up Screens and used HTML to make dropdown menus on web pages and display part of a web page upon user request.
• Data cleansing, via Excel Data Tools Remove Duplicates, Data Validation, Filtering, What-if Analysis.
• Scheduled data refresh onTableau Serverfor weekly and monthly increments based on business change to ensure that the views and dashboards were displaying the changed data accurately.
• Worked on Web services and XML Parsing and mapping the XML string into the object entities.

Confidential -New York, NY

Business Analyst

Responsibilities:

• Created exportable Excel reports and wrote SQL procedures for data retrieval and Ad-Hoc report processing.
• Resolved the data type inconsistencies between the source systems and the target system using the Mapping Documents and analyzing the database using SQL queries.
• Designed pivot tables and charts to show summary reports of potential revenue savings
• Provided support for receipt engine learning process, and ensured receipts were processed accurately.

Confidential - New York, NY

People Link Representative

Responsibilities:

• Respond to inquiries displaying a comprehensive knowledge of the departments offering and policies.

Confidential - New, York NY

Credentialing Associate

Responsibilities:

• Verified State licenses, Board s, online verification of medical licenses, verified federation of state medical boards, and uniform license application.

Confidential - New York, NY

HR Generalist/Onboarding Specialist

Responsibilities:

• Resolved client complaints and inquiries via Zendesk processing and completing 100 + daily support tickets per day.
• Assembled/disassembled iPad workstations and determined hardware and software malfunction functions with vendor escalation break fix repair Microsoft Server admin network operations
• Set up Oracle Time and Labor module- created shifts, shift differential policies, and premiums
• Processed payrolls and run reports to compare payroll calculations in Oracle system vs Lawson
• Collaborated with new and current Confidential drivers to compile required documentation and records to complete onboarding processes, ensuring adherence to corporate policy and state driving laws.
• Generated reports and queries using Peoplesoft.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.

Confidential - New York, NY

Salesforce Business Analyst

Responsibilities:

• Setup SFDC implementation in the Company with 100+ users. Created Profiles, Role Hierarchy, Permission Sets, Sharing Rules, Record Types and Page Layouts, Workflows and Approval.
• Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created Visual force email templates, New Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers.
• Designed, and Implemented the Custom Business objects, Entity-Relationship data model, Page layouts, Custom tabs, Components to meet the needs of the application.
• Created and deployed day to day email campaigns of varying complexity using Salesforce Marketo and Pardot also including simple one-off emails and nurture campaigns.