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Senior Developer/support Analyst Resume

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SUMMARY

  • Having 9+ years of IT Experience across software system analysis, development, and administration in Salesforce.com
  • Currently a Technical Lead working in working in Confidential & Confidential Project
  • I have worked in Confidential 3 years, and worked on Coach, TPO, BIDS as a developer and support project lead roles
  • Expertise on Salesforce Application Development, Administration, Deployment, Data Migration
  • Experience in Lighting Components, LWC and Integration
  • Proficiency in administrative tasks like creating Profiles, Roles, Users, Workflows & Approvals, Reports & Dashboards, Developed Formula fields, Validation rules.
  • Worked on the support and development projects
  • Extensive experience on Apex class, apex Trigger, Visualforce Pages, Controllers, Batch Apex, Schedulers, Test Classes and SOQL, SOSL
  • Worked on Waterfall model and Agile methodology projects.
  • Implemented security and sharing rules Confidential object, field, and record level for different users Confidential different levels of organization.
  • Participating in design reviews & walkthrough and suggestions provided for optimized technical solutions.
  • Communicating design decisions and details to team members, clarification of issues reported from team.
  • Coordinating with team and status reporting to achieve successful construction and completion of project.
  • Extensive work experience in designing custom objects, custom fields, Page layouts, custom Tabs, custom
  • Implemented security and sharing rules Confidential object, field, and record level for different users Confidential different levels of organization.
  • Also created various profiles and configured the permissions based on the organizational hierarchy.
  • Experience working with Force.com IDE, Data Loader and salesforce.com Sandbox environments.
  • Excellent team player, self - motivated, quick learner with good communication skills and trouble-shooting capabilities.
  • Working in different phases of software development life cycle including, Designing, Coding, Testing, Implementation and support, Business analyst

TECHNICAL SKILLS

SALESFORCE TECHNOLOGIES: Salesforce.com, Force.com, Web services, Salesforce Lightning web component, REST, SOAP

WEB TECHNOLOGIES: HTML, Visual Force

Ide: Force.com IDE, Eclipse, CI/CD

Tools: & Utilities: Apex Data Loader, Demand Tool.

Programming Languages: Apex, Visualforce, Lighting

Databases: SQL, Cloud

Domain Knowledge: Telecommunications, Health Care & Pharma, CRM, Finance, Marketing

PROFESSIONAL EXPERIENCE

Confidential

Technical Lead

Environment: Sales Cloud, Service Cloud and Integration

Responsibilities:

  • Writing the gathered requirements as User stories in Itrack (Jira), after multiple discussions with different functional product Owners of different countries.
  • Modelling the requirements, drawing data models with impact analysis connecting different key entities of the system.
  • Analyzing the impact of new requirements, designing against existing System to provide optimized solution.
  • Coordinate Customer, architect & developers, testing team, data team and support team.
  • Worked on the User stories
  • Involve in discussions (functionally & technically) with architect to design the system according to the end user’s requirements
  • Verifying the data which is being loaded into the production, identifying the errors in the data & getting corrected by the users.
  • Work on Critical production issues to resolve show stoppers for the end Users.
  • Participating in the meetings conducted by business owners to assimilate the functionalities of the domain.
  • Set the user expectations based on the timelines achievable.
  • Responsible in handling team and code review and deployment.

Confidential

Techno/functional Lead

Environment: Sales Cloud, IQVIA, Service Cloud, Wave analytics, Communities

Responsibilities:

  • I have handing the Critical P1 issues based on the priority.
  • Worked on Sprint user stories
  • Worked with IQVIA product team and fixed the production issue
  • Handing the team and helping to Team.
  • Coordinate with External vendor and solved the integration issues
  • Involved in code optimization and tracking of development and support cases activities day to day.
  • Involved in User stories and solution approaches
  • Daily Interacting with Users and customers and solve their issues
  • Involved in code optimization, code review and tracking of development activities day to day

Confidential

Lead

Environment: Sales Cloud, Service Cloud, Wave analytics, Communities

Responsibilities:

  • I have handing the Critical P1 issues based on the priority.
  • Handing the team and helping to Team.
  • Involved in code optimization and tracking of development and support cases activities day to day.
  • Involved in User stories and solution approaches
  • Daily Interacting with Users and customers and solve their issues
  • Involved in code optimization, code review and tracking of development activities day to day.

Confidential

Technical Lead and Support Lead

Environment: Salesforce Lighting, apex, Visualforce, Force.com

Responsibilities:

  • Involved with different cross-functional teams to gather the requirements.
  • Created new custom objects and worked on relationships between objects to suit the organizations business needs.
  • Worked on page layouts, custom tabs, visual force pages, custom reports and Dashboards.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects.
  • Also created junction objects to establish connectivity among objects.
  • Involved in code optimization, code review and tracking of development activities day to day.
  • Developed test classes for test code coverage to migrate components to production.
  • Developed batch classes to notify business users in the application.
  • Implemented customized reports as per requirements.
  • Developed and Customizing salesforce.com applications based on the user needs.
  • Deployed Objects, Apex classes and Visualforce pages custom functionality.
  • Created work flow rules and email templates.

Confidential

Developer and Support analyst

Environment: Salesforce.com (SFDC)

Responsibilities:

  • Involved with different cross-functional teams to gather the requirements.
  • Worked on the production support and solve the issues.
  • Implemented customized reports as per requirements.

Confidential

Senior developer/Support Analyst

Responsibilities:

  • Involved in meetings with on-site coordinator for requirement gathering.
  • Involved in code optimization, code review and tracking of development activities day to day.
  • Developed test classes for test code coverage to migrate components to production.
  • Developed batch classes to notify business users in the application.
  • Implemented customized reports as per requirements.
  • Developed and customizing salesforce.com applications based on the user needs.
  • Deployed Objects, Apex classes and Visualforce pages custom functionality.
  • Created workflow rules and email templates.

Confidential

Developer

Responsibilities:

  • Involved with different cross-functional teams to gather the requirements.
  • Created new custom objects and worked on relationships between objects to suit the organization s business needs.
  • Worked on page layouts, custom tabs, visual force pages, custom reports and Dashboards.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects.
  • Also created junction objects to establish connectivity among objects.
  • Created profiles and implemented Object level, field-level and record-level security.
  • Migrated huge data legacy application into Salesforce using Dataloader
  • Create Custom Report and building dashboards for it.

Confidential

Admin and Developer

Responsibilities:

  • Involved with different cross-functional teams to gather the requirements.
  • Created new custom objects and worked on relationships between objects to suit the organizations business needs.
  • Worked on page layouts, custom tabs visual force pages, custom reports and Dashboards.
  • Developed Apex classes and controller classes. And Created and managed complex workflows, approvals, data.
  • Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects.
  • Also created junction objects to establish connectivity among objects.
  • Created profiles and implemented Object level, field-level and record-level security.
  • Write Some Validation Rules for Records and SOQL and SOSL statements.
  • Create Custom Report and building dashboards for it.

Confidential

Salesforce Developer and Administrator

Responsibilities:

  • Involved in the implementation of CCH module.
  • Developed the CCH object detail and home pages using visualforc.
  • Involved in gathering the requirements from Client for building the application and queries from Business Users.
  • Customizing and designing using Salesforce.com in accordance with the requirements.
  • Responsible for creating validation rules and workflows in Salesforce.com.
  • Generate reports and scheduling report runs in Salesforce.com
  • Developed public Salesforce sites pages.

Confidential

Salesforce Administrator

Responsibilities:

  • Involved in business process reviews and reviewed the systems and related documentation
  • Involved in customization of the apps to suit the functional needs of the organization
  • Designed and Implemented Page layouts and Custom tabs to suit the needs of the application
  • Worked with various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Campaigns, Reports and Dashboard
  • Created pick lists, dependent pick lists, lookup fields, junction objects, master detail relationships and formula fields
  • Created user Roles and Profiles and given them Security controls and shared settings
  • Created workflow rules and defined related tasks, email alerts and field updates
  • Designed and developed validation rules and configuration within Salesforce.com

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