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Informatics/applications Manager Resume Profile



Over 16 years experience in leading initiatives through careful planning and execution in healthcare, education and telecom for domestic and international customers. I am particularly adept in analyzing and improving operations through the use of data analysis, influence and experiences.


Informatics/Applications Manager


  • Manage a team of Informatics Resource Nurses and Informatics Resources for Providers.
  • Extract and report on clinical data for continuous analysis and improvement opportunities.
  • Work with clinical and technical resources on the integration of numerous clinical applications with the EHR e.g. Medhost, CPM, Centricity, etc. .
  • Participate in current state assessment, workflow, and process validation, testing and training activities.
  • Collaborate with informatics resources within the organization and externally to enhance the utilization of technology in the hospital setting.
  • Actively participate in the facility LEAN team for operational improvement.
  • Work with nursing and pharmacy on medication barcode scanning compliance and support.
  • Responsible for facility informatics budget planning.
  • Responsible for ensuring the facility is meeting appropriate meaningful use target measures.
  • Participate in medication management safety committee.
  • Serve as an active auditor on the infection prevention team.


  • CPOE implementation successfully completed at 900k under budget.
  • Computer Physician Order Entry and Management Implementation: 97 or 144 Tier 1 physicians trained Over 90 or 240 nursing staff trained Management of consultants and system resources for a 24/7 support process.
  • Transitioned physicians and advanced practitioners from paper to electronic documentation.
  • Deployment of Lines, Tubes and Drains electronic documentation and facility audit process.
  • Implementation of Johns Hopkins Hospital Assessment for nursing to enhance EHR utilization.
  • Implemented focused rounding education for physicians that was adopted across the health system.
  • Barcode Medication Administration reporting metric enhancements.
  • Met Stage 1 attestation requirements for meaningful use.


Project Leader

  • Responsible for multiple related projects directed toward the archival of business and clinical systems to meet organizational financial and compliance objectives.
  • Develop Cognos and Excel reports.
  • Perform data analysis to extract, transform and load for archival.
  • Communicate updates, efforts and provide presentations to stakeholders and leadership.
  • Work to prioritize projects based on organizational risk and return on investment.
  • Ensure compliance and legal requirements are met for data management.
  • Prepare and maintain policy and procedures for the Data Archive Team, HIPPA Compliance Officer and HIM.
  • Ensure operational processes are reviewed to sustain or improve data retrieval for production archives.
  • Manage the transition of users from legacy systems to data archival system.
  • Continue to mentor and work with the Enterprise Master Patient Index EMPI and Provider Master File PMF team in operational and design efforts.
  • Worked on fellowship initiatives with Baylor Grapevine Chief Operating Officer.


  • Worked on team that saved Baylor a total of 2.24m in software, hardware and support costs by archiving and decommissioning the BCON mainframe and HBOC Series AS/400, both HIS systems containing 3.5 million patient demographics, encounter data and medical administration records.
  • Successfully archived the Meditech financial module.
  • Improved HIM workflow by archiving AIS patient MPI data 1.9 million patient records .
  • Completed archival and decommission of the Tempus system.
  • Led physician training lab needs assessment in leasing negotiations and improvement efforts.
  • Successfully competed for a 12 month program to mentor with senior leadership in the area of operations 5/2011 5/2012 .

Team Lead - Programmer / Systems Analyst III


  • Worked closely with the HIM, Medical Staff Services and Allscripts teams to improve data quality and security for patient and provider data.
  • Review and recommend process improvements to HIM in the areas of data stewardship.
  • Build statistical ad hoc reports and interfaces with enterprise applications EHR, LIS, RIS, CPM, MIDAS, Provation, and Marketing .
  • Provide customer education through presentations or documentation.
  • Build and implement custom changes to the IBM Initiate product.
  • Participate in product enhancement sessions with IBM.
  • Participate in operational improvement strategies.
  • Facilitate meetings and manage projects.
  • Provide production support in on-call rotation.


  • Improved hospital access search capabilities by integrating the EMPI search algorithm with Allscripts.
  • Enhanced search performance by designing a search method to eliminate overhead processing.
  • Automated statistics gathering for patient search analysis.
  • Enhanced ODBC physician PL/SQL procedure to alleviate bottleneck issues in the Cloverleaf engine.
  • Implemented Baylor's first enterprise data archive solution, IBM Optim.

Programmer / Systems Analyst II


  • Developed enterprise search and registration workflows with staff and technical teams.
  • Defined interface requirements for data processing.
  • Wrote numerous reports and scripts to automate system jobs.
  • Created and maintained support and design documentation.
  • Tested and deployed numerous enhancements.
  • Established interfaces to synchronize new systems with EMPI/PMF data.


  • In the first twelve months, helped establish a self-sufficient team to realize savings of over 500k in upgrade and operational costs.
  • Upgraded the IBM Initiate product from client to a web based application.
  • Designed HL7 and API Java interfaces to eliminate critical point of failure in Cloverleaf for enterprise data.
  • Built process for master patient data conversions to Eclipsys/Allscripts rollouts from legacy systems.
  • Built data processes workflow for provider master data management system, PMF, using the Initiate product.
  • Built custom data management functions for the PMF later adopted by IBM as part of the core product.


Team Leader Data Analytics

  • Worked to test and enhance core data reporting packages.
  • Designed for large databases, ranging from a few gigabytes to over 200 million rows of data per day.
  • Used Kimball methodology for decision support design.
  • Worked on complex SQL, PL/SQL and Congos/Crystal Reports.
  • Developed numerous data trending reports for product analysis.
  • Worked with pre-sales to analyze and gather customer requirements.
  • Supported existing customers with maintenance and enhancement requests.
  • Administrative duties included balancing team workload, approving timesheets, and performance reviews.


  • Designed and implemented data mart solutions for trending analysis efforts with large telecom clients AT T, Bellsouth, British Telecom, Cable Wireless, T-Mobile, Verizon, and Vodafone .
  • Built standard reporting templates in Cognos and Crystal that shipped with products.
  • Automated the gathering of database statistics to study database growth on over 90 production databases.
  • Enhanced existing scripting package into multi-threaded Korn shell package.

Interconnect Consultant / Application Specialist


  • Served as SME for the Interconnect, Content Partner Management and ImE reporting for the region.
  • Worked with pre-sales to assist in proof of concepts.
  • Worked on-site with customers to create contractually established rate configurations.
  • Assisted clients with reconciliation reports.


  • Formed a four member support team for North and South American customers.
  • Established support process and procedures for the new team and product lines.
  • Built UNIX Solaris 8, HP-UX, and RedHat Linux and Oracle 8i/9i/10g infrastructure.
  • Developed KORN/Bash scripts to automate job processing for a large Bellsouth project.


Management Software: MS Visio Pro, MS Project / Word / Excel, Planview, Crystal, Cognos, eTeams

Modeling Skills: Data Flow Diagrams, Flowcharts, Fishbone Diagrams, ER Diagrams

Databases: Oracle, MS SQL Server, MS Access MySQL

Programming: PL/SQL, SQL, Java, JSP, KSH

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