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It Director Resume

Chicago, IL

PROFESSIONAL SUMMARY:

  • Information Technology Professional with 16 years of industry and consulting experience. Proven IT professional with strong leadership ability, problem solving skills, and collaborative style. Recognized for creative thinking and solutions, management of technical resources, and process improvements. Extensive IT management experience in the successful development and deployment of large, highly integrated, global information systems. Core competencies include:
  • IT Project and Program Management in Agile and Waterfall
  • IT Operations Planning and Execution
  • IT Solution Design/Architecture
  • IT Custom Solution Development in Cloud with Salesforce, AWS, and Azure
  • IT Custom Solution Development in .NET/MVC, SQL Server, Java/J2EE, and Oracle
  • ERP Integration with Oracle JD Edwards, SAP, and Dynamics AX
  • CRM Development and Integration with Amdocs Clarify, Dynamics CRM, and Salesforce (SFDC)
  • Enterprise Application Integration (EAI) with Jitterbit/Harmony, Dell Boomi, BizTalk, and MuleSoft
  • B2B and B2C eCommerce platform development
  • Digital Marketing Platform development with Adobe AEM, Marketo, and Medallia
  • Mobile solutions development in iOS, and in Salesforce1
  • Warehouse Management (WMS) and Supply Chain 3PL/4PL solutions development
  • Master Data Management (MDM)
  • Business Intelligence (BI), Data Warehousing (DW), and Reporting Platforms development with PowerBI, Tableau, IBM Cognos, and MS SSRS
  • SharePoint development and administration
  • IT Vendor, Contract, and Budget Management
  • IT Audit, Cyber Security, and Compliance management (PCI, SOX, HIPPA)

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

IT Director

Responsibilities:

  • Lead, mentor and manage largest software development team within GGP
  • Work with development team members to ensure a consistent technical landscape aligned to technical architecture vision
  • Partner with other senior technology leadership in execution of the firm’s technology vision
  • Participate in Proof of Concepts (POCs), architecture, and design reviews to ensure technical goals are met
  • Drive and stay actively involved in all aspects of the software development lifecycle
  • Oversee software development in Salesforce (SFDC) Cloud Platform
  • Implement Salesforce App Exchange solutions including Conga, Apttus, Jitterbit/Harmony, etc
  • Closely work with product owners from Finance, Accounting, Asset Management, Marketing, Legal, and HR to deliver software changes thru an Agile/Scrum process
  • Oversee enterprise application development for GGP's Corporate Internet, Corporate intranet, and 120+ GGP mall web sites
  • Manage IT Vendors and work with GGP Legal team to create and review MSAs, and SOWs
  • Oversee development and support of GGP IT Integration platform in Jitterbit/Harmony
  • Oversee Integration between Oracle JD Edwards ERP and other LOB systems including Salesforce CRM, Alusta, Concur, Proliance, Ceridian/Dayforce, Riskonnect, Marketo, and Adobe AEM Digital Marketing platform
  • Manage HR/HCM applications and databases including UltiPro, Ultimate ATS, and iCims
  • Migrate Salesforce Cloud data and ERP/JDE data to BI/DW Reporting platform, and support GGP reporting platform on PowerBI, SSRS, Tableau, and IBM Cognos
  • Manage development of Mobile Apps - three apps in iOS and another one in Salesforce1 mobile platform
  • Work with GGP Infrastructure and DBA teams to setup Cloud (Azure) and on-prem hardware, software, databases
  • Work with IT App Dev and App Support teams and perform DevOps - Software Configuration Management, Source control, Continuous Integration, Release Management
  • Bank Transfers - manage Integrations with all major Confidential including Confidential , Confidential , Confidential, Confidential , Confidential , and other big banks for Direct Debit, EDI 822, and NACHA ACH file transmission
  • Cyber Security - work with VP of Cyber Security to ensure integrity of application security through proper design and verification of security components
  • Audit and Compliance - work with Ernst & Young (E&Y), and Deloitte auditors for cyber security audit and yearly Information Systems audits
  • Oversee technology buy vs build analyses, vendor selection, contract management, and outsourcing
  • Oversee Master Data Management (MDM) and Enterprise Data Flow
  • Implement software development best practices based on Gartner research
  • Manage and approve Agile change requests using Jira
  • Manage property construction projects, bids, vendors, and invoices in Proliance System
  • Manage AutoCAD drawing files for Shopping Center Floor Plans and integrate with FM Interact system for floor plans display
  • Work with ServiceNow, and ATOS/Xerox for Helpdesk ticket management, and issue resolution
  • Manage software development for GGP SharePoint sites in SharePoint 2010, and SharePoint Online
  • Perform CAPEX / OPEX analysis for proposed projects
  • Arrange daily status meetings to discuss project progress, ongoing issues, risks and provide daily status update to department VP and CIO

Confidential, Libertyville, IL

IT Manager

Responsibilities:

  • Managed a team of 18 development and support resources including three team leads
  • Provided IT guidance and leadership on strategic initiatives
  • Planned, prepared, and maintained technology costs within approved budget
  • Advised Executives on proposed technology improvements, roadmaps, and associate costs
  • Managed IT vendor relationships and created SOW, MSA
  • Managed software development for two eCommerce projects for Confidential and Confidential Dealers in the US
  • Integrated Brightstar’s B2B eCommerce platform with Brightstar’s ERP Systems (JD Edwards in US, SAP/R3 in Europe, and Dynamics AX in APAC)
  • Designed and developed first VMI (Vendor Managed Inventory) system and the first Supply Chain Demand Forecasting system at Brightstar US
  • Launched Apple Trade-in and Buy-Back (TIBB) program with Apple at 260+ Apple stores in the US.
  • Integrated Brightstar IT systems with major wireless service providers’ IT platforms including Confidential, Confidential, Confidential, and Confidential
  • Created RLS (Reverse Logistics) software to refurbish Apple products and sell to UBER and other clients
  • Managed Business Intelligence (BI) Reports Development using Qlikview and SSRS
  • Managed application integration with key retailers including Best Buy, Wal-Mart, and Target
  • Worked with JD Edwards ERP resources to process invoice history, payment history, aging history, and AP/AR/Credit related transactions data
  • Integrated applications with Brightstar WMS System (Radio Beacon/Accellos), ADSI API, and UPS API for shipping services
  • Integrated Brightstar MarketPlace system with eSecuritel Insurance Platform for handset Insurance Claims Processing
  • Integrated applications with Paypal Payment Gateway for Credit Card payment processing
  • Worked closely with the DBA team and perform Oracle and SQL server administration and performance tuning tasks to improve end user experience
  • Designed and implemented Master Data Management (MDM) using Microsoft SQL Server MDS technology
  • Integrated MDM with Brightstar ERP, CRM, BI/DW system
  • Worked with Infrastructure to setup hardware (VMs), and load balancers in DMZ
  • Worked with Infrastructure to setup software, domains, and Single Sign On (SSO) between Brightstar and client systems
  • Conducted Unit Testing, Integration Testing and Load Teasting with the testing team
  • Prepared System Training Materials/End User Documents/Training Websites and conducted client trainings as well as internal trainings
  • Maintained DEV, TEST, UAT and Production environments, and scheduled production code deployments - managed software release process and software life cycle
  • Managed a SharePoint portal for Project Documents and Trainings
  • Worked with auditors from PwC and E&Y for IT Audits, SOX and PCI compliance
  • Created and updated project plans in Microsoft Project Server 2010 and MS Project 2010
  • Oversaw provision of end-users services, including help desk and technical support services Oversaw systems maintenance, development and enhancement
  • Arranged weekly status meetings to discuss ongoing issues, risks
  • Managed 24/7 application support and utilize ITIL standards and guidelines

Confidential, Chicago, IL

IT Manager

Responsibilities:

  • Managed six application and database developers and five support resources
  • Designed, developed, and supported market/industry research applications for Confidential, and Confidential
  • Prepared work schedule, assigned duties, and tracked software development progress
  • Provided technical directions to developers on systems development and support
  • Coordinated Software and OS patching, platform/hardware and network upgrades
  • Reviewed weekly and monthly software builds
  • Integrated applications with Synovate/ Confidential Call Center IVR and CRM Systems
  • Optimized software to speed up two million survey printing process
  • Managed Business Intelligence (BI) reporting platform with SSIS, SSAS, SSRS
  • Worked closely with the DBA team and perform database administration and performance tuning as needed
  • Created SOWs, and Project Plans for all IT Projects
  • Managed and set priorities for the design, maintenance, development, and evaluation of various infrastructure systems including LAN/WAN, etc
  • Conducted feasibility studies for various upgrade projects, improvements, and other conversions
  • Defined Infrastructure/hardware/software standards in conjunction with owners and stakeholders
  • Prepared application development and support budgets and costs
  • Submited weekly status reports to Vice Presidents
  • Worked with the Offshore QA Team and performed software testing as needed
  • Maintained DEV, TEST, UAT and Production environments, and schedule production code deployment - manage software release process and software life cycle
  • Worked with multiple IT outsourcing vendors including software and Data Center outsourcing companies; prepare SOW, RFQ and RFPs when needed
  • Prepared training documentations, update knowledge bank, and traine support resources
  • Managed development for Business Intelligence (BI) SSRS reports and hosting reports using SharePoint
  • Provided 24/7 on-call software support on a rotation basis
  • Conducted diagnostic investigations and recommend solutions for all supported systems; perform root cause analysis (RCA) for major production issues
  • Arranged weekly status meetings to discuss ongoing issues, risks.
  • Notified upper Management regarding any unresolved issues and risks.

Confidential, Chicago, IL

IT Director

Responsibilities:

  • Joined IRI as an IT Manager and was promoted to a Director role after three years
  • Managed 30+ direct reports including onsite/offshore consultants and FTEs
  • Managed Acxiom, HCL and other IT outsourcing vendors and their resources
  • Managed software development for key IRI systems - Infoscan, QS3, CPGN, CRX, and ILD
  • Migrated CRX Retailer system into latest IBM and IRI technology based Liquid Data Platform
  • Migrated applications to JVP Panel (Joint Venture Panel between IRI and Nielsen)
  • Worked with 6 countries in Europe and spearheaded ORACLE version/platform upgrade project
  • Successfully delivered 17 IT Projects in 5 years including Infrastructure cost reduction projects
  • Worked with business to identify software requirements for new web based market research systems for Consumer Packaged Goods (CPG), and pharmaceauticals clients
  • Developed project plans, milestones and timelines to baseline tasks required for the completion of projects using MS Project and Project Server
  • Coordinated internal and external activities, including systems development work, operational changes needed to support new work, training, user acceptance testing (both internal and with the client).
  • Worked with business and engineering to identify any software related issues, and coordinated development and support work with onsite and offshore resources
  • Integrated applications with IRI’s ERP/Oracle EBS system
  • Worked with the QA team and coordinated software testing including unit and integration testing as needed
  • Managed financial activities, including budget preparation, tracking and reporting; and identified conflicting issues across other projects in progress.
  • Fulfilled overall contract responsibility, monitored all staffing-related reports, worked with clients to establish reporting parameters and provided requested data to clients.
  • Managed development for ETL and creation of Business Intelligence (BI) reports
  • Followed ITIL V3 guidelines for incident management, problem management, and change management
  • Arranged weekly status meetings to discuss ongoing issues, risks.
  • Notified upper Management (e.g. CIO, Vice Presidents) regarding any unresolved issues and risks.

Confidential

Senior Consultant

Responsibilities:

  • Provided IT Strategy and IT Management consulting services to Fortune - 500 clients
  • Managed on-site and offshore resources
  • Worked with clients at Chicago ADC to identify better software design/architecture
  • Worked with clients to enhance ERP and CRM solutions including JD Edwards, SAP/R3, Clarify, Salesforce/SFDC
  • Worked with Confidential client DELL to design and develop six key applications for DELL
  • Fulfillment Centers in the US - part of DELL Logistics and Supply Chain
  • Worked with Confidential client Amdocs to enhance Clarify CRM software

Confidential, Minneapolis

IT Systems Analyst (Intern)

Confidential, Eau Claire, WI

IT Systems Analyst

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