SUMMARY OF QUALIFICATION

• Full Software Development Life Cycle (SDLC) experience including Agile, Waterfall & RUP methodologies, Business Process Definition, Risk Analysis, Data Analysis, Data Mapping, Reporting Analysis, Requirement Analysis, Business Modeling and Use Case Development & Experience in requirements gathering for various BI reporting tools.
• Proficient in developing Business Process Modeling (BPM), Requirement elicitation and gathering, Use Case Modeling, Analysis, Design and Implementation Modeling, Use Case Diagrams, Behavior Diagrams (Sequence, Collaboration, and Activity diagrams)
• Strong business acumen, strategic thinking, interpersonal and presentation skills, adept at creating, editing, and coordinating extensive communication networks joint application development (JAD) sessions and interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations, e - mails, etc.) To keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• Comprehensive knowledge of Rational Unified Process (RUP), Rational Rose, Requisite Pro, Clear Case, Test Manager, Clear Quest, Unified Modeling Language (UML), SDLC and Object Oriented Analysis (OOA).
• Expertise on Process Maps, Role Based Map, Decomposition, Business Scenarios, Traceability Matrix and Storyboards.
• Hands on experience in developing Rapid Prototypes and UI of critical business applications.
• Involve in HIPAA compliance and implementation of transaction code of ICD-9 to ICD-10 codes.
• Experience and Created Flowcharts for different banking system like Credit Risk Analysis/Analytics, Deposit Analysis/Analytics and defaulter Analysis/Analytics.
• Proficient with MS Office Suite and MS Visio, Experience in different development programs and tools.
• Hands on experience on Mercury Quality Center)Proficient in SharePoint design and administration.
• Extensive experience in gathering Functional & System Requirements, conducting Gap and Impact Analysis and Businesses Processes Modeling.
• Worked with different SAP CRM& other SAP Modules in requirement gathering and worked with SAP teams onmultiple implementations.
• Organized end-user training session after the successful UAT session and experience in coordinating with Off-shore Development &QA team, Managed cost of acquisition for technologies and services, including SaaS and telecommunications products working on collaborative team--finance, marketing, technical services, and order fulfillment.
• Flexible, innovative and able to thrive in a fast paced, growth-oriented and time-critical environment
• Experienced working with multiple cross-functional teams & business units.
• Experienced working with multiple Data Modeling & BI tools i.e. ETL Informatica, SSIS, Cognos, OBIEE, Business Objects, and SSRS etc.
• Experience executing SQL Queries for database testing.
• Experience with writing Test Cases, Test Plan, and Test Scripts.
• Experience in customer/client interaction, deep understanding of business systems functionality and technicality.
• Excellent organizational and interpersonal skills with a strong ability to acquire new skills and adapt to new systems and environments quickly, experience with

TECHNICAL SKILLS

Business Analysis: Requirement Analysis, Business Rules, Data Flow Diagrams, Flowcharts, Business Process Modeling & Improvement, Risk Analysis, Function decomposition, Gap Analysis, Prototyping, Cause and Effect Analysis, BRD, BRS

Software Packages/ Processes Model Tools: MS Office Suite 9X/2000/XP/2007/2010 (PowerPoint, Word, Excel, Access, Outlook), MS Project, MS Visio.

Rational Tools: RUP, UML MS Office Suite, MS Visio, MS Project, Optimal Trace

Data Bases: MS Access 95/97/00/02, MS SQL server 2003/2007, Oracle.

Operating Systems: MS Windows (9X/NT/2000/XP/Vista/Windows7/8/10), Linux, Unix

Methodologies: Waterfall, RAD, JAD, RUP, Agile, OOA, OOD, UML, Prototyping, Use Case

Testing tools: Mercury Test Director, QTPReporting Tools: IBM Cognos BI, Oracle OBIEE, MS-SSRS.

PROFESSIONAL EXPERIENCE:

Confidential, Sacramento, CA

Sr. Business Analyst

Responsibilities:

• Worked as a Sr. Business Analyst on Confidential DM Portal Management project to replace the manual MDM Firmware upgrade and device testing to an automated online process, Implemented by confidential.
• Responsible in competency and reconciliation of Telecom element billing, coding and correlation to inventory systems.
• Implemented Product Catalog solutions as per Telecom industry guidelines
• Studied and analyzed the manual process as a baseline process and recommended the online solution that covers all the baselines operation with the flexibility of a portal.
• Developed the designed the wireframes for the portal and assisted UI team to develop the mockups as per the requirements.
• Composed technical requirement document based on, each underling portal functionality as per the requirement.
• Developed Use Case for each functionality that further assisted in writing Test Case.
• Used Visio extensively to discuss and create updated Process Flows.
• Developed traceability matrix to track and tie down each BR to SR /TR to Use Case
• Obtained business requirements from users and stakeholders using JAD sessions, brain storming sessions, focus groups and personal interviews to get a better understanding of the client's business process.
• Performed document analysis involving creation of Use Cases and Use Case narrations using Microsoft Visio, in order to present the efficiency of the gathered requirements.
• Analyzed the as-is and to-be state of the project and performed Gap analysis, Impact analysis and SWOT analysis.
• Conducted GAP analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements.
• Responsible for documenting workflows and results of Business Analysis into Business Requirement Document (BRD) and obtaining sign-off from the client on specifications.

Environment: MS Visio, MS Office Suite, Adobe FW, Windows7/8/10, Agile SDLC, and Cognos 10.1/8.4, SQL Server 2005, Win XP, Java Script, TOAD, Teradata,

 Confidential, Sacramento, CA 

Sr. Business Analyst

Responsibilities:

• Gathered requirements from stakeholders, conducted JAD sessions, process mapping and documented requirement.
• Conducted Gap Analysis and the AS-IS and TO-BE model study for all the interfacing systems.
• Managed requirements and design phase towards identifying mutually agreed solutions with technical teams and business partners.
• Created documentations & worked with different organizations, end users, different audiences, including internal and external customers to understand and make sure to deliver their needs.
• Participated in iteration planning, story estimation, daily stand-up meetings, and demos as a team member.
• Exhibited AGILE values and principles within the team and focused on continuous learning and early feedback loops.
• Conducted JAD sessions with business owners and stakeholders to gather requirements.
• Led and facilitated brainstorm discussions, Assisted in user story creation, acceptance criteria definition, and business process models updates
• Documenting portal commands, request and response exchange between portal and target system as well as non-portal/non-technical systems.
• Established and communicated project scope and requirements to stakeholders. Implemented change control processes to ensure compliance with documented scope and requirements.
• Facilitated the development and execution of accurate project and sub-project plans with the project team functional owners, communicated dependencies, risks, and issues to the project team and tower leads
• Developed sequence & deployment diagrams using Visio to interpret the expected relationship between interfacing systems and captured all the technical, business and non-technical details in portal Interface Design Documents.
• Engaged in Business Process Model designs and reengineering efforts for clients Automation applications.
• Worked closely with the Java Architects to ensure all the dependencies and interfaces are captured and documented.
• Engaged with end users and different customers to understand and capture all the details correctly which is required for the complete understanding between client and customers to deliver them required information and reports.
• Conducted application Deep Dive to understand the technical details and evaluate the best design approach for the “To Be” model with the help of Architects.
• Interacted with the End Business users for gathering the reporting requirements created specifications, documentation for creating reports in different BI Tools like Cognos, OBIEE, SAS BI and other.
• Coordinated functional and UAT by executing the testing strategy, scheduling resources and tracking test performance.

Environment: MS Office 2010, Rational Requisite Pro, JAVA, J2EE, Mercury Quality Center, MS-Visio, HTML, UNIX, Windows-NT, SAAS, Cognos 10.2, IBM Rational Clear Case, IBM Rational Clear Quest, SQL Developer, TOAD, Oracle 11g, OBIEE, SAP CRM, JavaScript.

Confidential, Phoenix, AZ

Sr. Business Analyst

Responsibilities:

• Created detailed business requirement documents (BRD) and translated them into functional specifications.
• Created process mapping, diagrams, and identified process inefficiencies, worked with Claim Center, Policy Center and Billing Center departments for their specific needs and created documents and work with stake holders to meet the need.
• Worked closely with IT Developers and different teams on Commercial Lines PAS implementation team to address defects and issues related to the conversion of Workers Compensation policy data from legacy systems to new policy system.
• Developed comprehensive requirements documentation and lead overall execution with Technology and Operations partners.
• Participated in requirements elaboration and design sessions with technology partners.
• Liaison with Legal, Risk, and Compliance partners on risk mitigation, audit, and policies & procedures.
• Documented and created flowcharts on insurance claims product such as Guidewire Claims center, Innovation Group Claims Administration, Duck Creek Claims, System SIMS claims, Stone river Claims Workstations.
• Assisted in process modeling; statistical modeling, Risk analysis, insurance and claims analysis, conducted and participated in JAD sessions with system users; helped with design walkthroughs with stakeholders for base lining architecture.
• Created and tested scripts for the premium calculations and claim limits and deductible.
• Involved in detailing project mission, data process flow diagrams, and timelines.
• Developed Test plans and Test cases according to business requirements with the help of Mercury Test Director.
• Responsible for testing the Quote & Online Purchase for both Auto and Home Property Insurance and Business Owners of the customers.
• Worked with improving systems, servers and databases, documented with solid logical systems-plans for performance.
• Used Rational ClearQuest for handling change requests.
• Participated in automated regression and Non-functional test plans & integration testing and user acceptance testing (UAT).
• Provided assistance in building EDI’s 270, 271, 276, 277, 470, 835, 837 and 834 transactions.
• Developed and delivered effective presentations in support of analysis and findings and assisted testing teams.
• Assisted in the delivery of documentation and communications used to demonstrate, train and explain systems and system changes to groups of peers and customers.
• Maintained Requirement Traceability matrix throughout the project.
• Worked in large scale outsourcing & offshore delivery models and worked in an AGILE delivery model.
• Ensured quality of the product by verifying the functionalities implemented in the product are as per specifications..

Environment:: MS-Office, SharePoint, MS-Visio, Rational Requisite Pro, Rational ClearQuest, MS Office, Visio, MS Visio, MS Project, Windows XP, UML, SQL, Server 2008, Windows 2000 server.

Confidential, Dallas, TX

Sr. Business/System Analyst

Responsibilities:

• Prepared meeting agenda documents prior to meeting each product SME, Conduct JAD sessions with business sponsors, developers and usability team.
• learned “As Is” business process for Logistic Network Optimization, Provided design feedback for “To Be” business process for new Logistic Network Optimization.
• Prepare meeting note and validate findings, Develop project scope document, identify the major actors and negotiate expansion scope with the sponsors.
• Special requirement gather for employee’s HR/Payroll reporting systems using UltiProHR/Payroll Management system.
• Conduct cost analysis exercise to evaluate and propose expected cost for various expansion scenarios.
• Develop Process Flowchart and Process Flow diagrams using MS Visio.
• Develop requirement matrix document and collect development estimates from development lead.
• Conduct Business Requirement Prioritizing exercise with project sponsors.
• Develop Business Requirement Documents
• Wrote detailed Use Cases, Used Google Analytics to study the site traffic and other information for site optimization.
• Experienced in coordinating the onsite / offshore coordination with development effort with a team of 4 offshore members & responsible for monitoring and controlling the team and projects assigned to them.
• Liaison between the Business Leadership and Cognos Developers.
• Collected data in various formats (MS Access and MS Excel based) and update into SharePoint.
• Maintained up to date and accurate Project wise updates in SharePoint based CR Tracking tool & SAP CRM Tools
• Generated and distributed daily Executive Reports for up to date reporting, Designed Cognos estimation and cost analysis reports mock ups and documentation to facilitate business needs.
• Maintained SharePoint architecture, hierarchies and permissions for each contributor.
• Facilitated and managed project communications with stakeholders, sponsors, and executive leadership to provide timely information on project status, performance, risks, issues, and corrective actions.
• Managed requirements and design phase towards identifying mutually agreed solutions with technical teams and business partners, Established and communicated project scope and requirements to stakeholders. Implemented change control processes to ensure compliance with documented scope and requirements.
• Facilitated the development and execution of accurate project and sub-project plans with the project team functional owners, communicated dependencies, risks, and issues to the project team and tower leads

Environment:MS Visio, MS Word 2007, MS Excel 2007, MS PowerPoint 2007, MS Project, SharePoint,, Primavera, Clarity, UltiPro.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Acted as the Liaison between Line of Businesses (LOBs), Technology Partners (Source Applications) and implementation team.
• Conducted JAD (Joint Application Development) sessions, and Gather Business Requirements, analyze and prioritize requirements.
• Participated in BRD review meetings to provide knowledge and Expertise on Anti Money Laundering Initiatives and AML deliverables
• Created reporting metrics for Daily team meetings and executive meetings on behalf of the Transaction Monitoring and Investigations (TMI) unit.
• Worked with SME’s and stake holders to employ workflow technology to control and monitor the various steps in loan processing & loan payment by implementing ACH in order to fully automate and simplify the process of electronically transferring funds from the borrower’s account to Confidential .
• Streamlined the process to in the loan lifecycle and redesigned the functionality of the new system by interacting with users, management, SME (Subject Matter Expert), stakeholders, lenders, underwriters.
• Created Flowcharts for different banking system like Credit Risk Analysis/Analytics, Deposit Analysis/Analytics and defaulter Analysis/Analytics.
• Worked in Mortgage Loss mitigation (Default), Loan modification, Short Sale, Foreclosure.
• Studied clients need to enhance the Integrated Loan Origination System (LOS) to support the loan application processing needs of the bank.
• Develop UML diagrams like Use Cases Diagram, Activity Diagram, Sequence Diagram, Class Diagram and Coloration Diagram on scenarios for validating Entity Reference Data and Verification of customer records: legal name, address, business purpose legitimacy and analysis of transaction activity.
• Involved in UI requirements and creating Wireframes to help developers build the application in Visual Basic and data modeling sessions by developing DFD.
• Assisted in designing test plans, test scenarios and test cases for integrations, regression and user acceptance testing (UAT) to improve overall quality of the Application.

Environment: Windows XP/2000, Oracle, SQL, MS-Project, MS-Office Suite, MS Visio, UML, Rational RequisitePro.

BJC Health, St. Luis, MO Sept 2008- Dec 2009

Sr. Business Analyst / Project Coordinator

Responsibilities:

• Involve in full HIPAA compliance lifecycle from GAP analysis, mapping, and implementation of EDI X 12 transaction code sets and translation of ICD-9 to ICD-10 codes.
• Create and review the transition process from using ICD-9 to ICD-10 codes.
• Contributed in implementation of 4010 to 5010 transition in accordance with HIPAA standards.
• Performed Gap Analysis for ICD 9/10 conversion.
• Performed Data warehousing, Data mapping, and logical data modeling, created class diagrams and used SQL queries for data analysis and to filter data.
• Designed robust HIPAA 5010 testing and HIPAA 4010 regression SIT and UAT Testing Scripts for the 5010 Project.
• Created Use Case diagrams by analyzing the business process followed by Activity diagrams using MS Visio and participate in production of HIPAA 5010 EDI Test data.
• Designed user training manual and conduct user training secession on newly designed business processes and procedures.
• Wrote customer training manuals for various development objects and utilities and provide training to collection call center agents.
• Worked on in patients, outpatient, billing, invoice procedure for development teams to collaborate into client portals using COBOL as program language and Mainframe as the systems.
• Did comparative analysis and documented the process for upgrading mainframe systems with IBM or Oracle systems.
• Hands on experience of System Development Life Cycle methodology.
• “Go to person” on Mercury (HP) Quality Center for CFM team members.
• Wrote Functional Specification Documents for new enhancements and system configurations for CRM operations.
• Worked closely with end users and process owners to establish and understand Systems Requirements for CRM functionalities.
• Assisted testing team with manual testing.

Environment:MS Visio, MS Word 2007, MS Excel 2007, MS PowerPoint 2007, MS Project, SharePoint, Requisite Pro, Mainframe, COBOL Clear Quest, Agile, Mercury Quality Center, IBM Cognos, SQL Server, Oracle