SUMMARY:

• Seasoned Professional with over 6 years’ Business Analyst Industry experience in Mortgage, Finance, , Healthcare, Real Estate and Information Technology Domain applying business process reengineering principles in the development of IT applications to implement business solutions. 12 years of Information Technology Infrastructure management in all phases policies, processes, equipment, data, human resources, and external contacts, for overall effectiveness . Have good understanding of gathering Business Requirements, Business Process flow, and Business Process Modeling. Strong leadership, technical, analytical, problem solving and consulting skills. Excellent oral and written communication skills.
• Business Analyst with In - depth knowledge of SDLC (Software Development Life Cycle) and development practices (ranging from traditional to Agile). Thorough understanding of RUP (Rational Unified Process) and the various stages.
• Skilled in gathering User Requirements, translating them into data, functional, quality, and usability requirements.
• Strong skills in building business process models, data flow diagrams, and entity relationship diagrams.
• Experienced in requirements management, controlling change and preparing RTM (Requirement Traceability Matrix).
• Experience in interacting with Business Groups and IT Teams and acting as a Facilitator between Business and the IT Department.
• Extensively worked on Business Process Models with understanding of Business Process Modeling Notations (BPMN). Created new models and updated the existing models. Used tools like Rational Rose, MS Visio.
• Strong experience in preparing Business Requirements Document (BRD), Use Case Specifications, Functional Specifications.
• Well acquainted with Workflows and (UML) (Unified Modeling Language) diagrams such as, Use case diagrams, activity diagrams and Sequence diagrams.
• Actively used Joint Requirement Planning (JRP), Joint Application Development (JAD) and Rapid Application Development (RAD) sessions for requirements gathering and brainstorming ideas.
• Proven track record in analysis and evaluation of Information Systems issues, analytical problem solving, decision-making and technical writing.
• Researched on Best Industry Practices and explained the Business Users of the benefits and costs associated in implementing the same.
• Involved with extensive client interactions and converting business functionalities into SOA models across heterogeneous IT environments.
• Experience in end-to-end testing, UAT (User Acceptance Test) and user training for customers.
• Familiar with SOX compliance standards. Exposure to QA Principles like CMM levels and Six Sigma.
• Multi-Tasking and Organizational Aptitudes, with proven experience in Development and Implementation of Strategies.
• Highly disciplined and yet flexible approach to software development. A sound understanding of the balance that must exist between customer satisfaction and technical excellence. Proficient at all levels and stages of the software development cycle, from conception to production and maintenance.
• Self-motivated and objective driven, with the philosophy that “change is the only constant”. Expert in the development of adaptable software infrastructures and frameworks designed to support transformations and growth.
• Excellent communication and interpersonal skills, capable of communicating with highly technical engineering teams. Exceptional mediator between external and internal customers, capable of interpreting their needs and positions to ensure the coherence and success of the projects.

TECHNICAL SKILLS:

Methodologies: Waterfall, Agile, RUP, UMLTesting Tools: Rational Enterprise Suite, Test Director, Win Runner, Load Runner

Change Management Tools: Rational Clear Quest, Test Director

Business Modeling Tools: Microsoft Visio, Rational Rose, Balsamiq

Version Control Systems: Rational Clear Case

Databases: MS SQL Server, MS-Access.

Subject Matter Expect: Windows 10/Windows 7, Windows XP, Microsoft Office 2016/2010, Office 365, SharePoint, Cisco Jabber.

Operating System: Window XP, Window NT, Window Vista, Window 7 and Windows 10

Project Management Tool: MS Project, Clarity, @Task

Office Tools: MS Word, MS Excel, MS PowerPoint, MS SharePoint

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst/System Analyst

Responsibilities:

• Gathered requirements conceptualized into Business Requirements specifications. Authored BRD and functional requirements specifications.
• Understood the Business Process and the Functional Specifications of the entire Web process that included Scholarship Underwriting, Evaluation, Enrollment, Membership and the Vendors Business Processes.
• Conducted JAD session to strengthen support and make the processes more efficient for the users.
• Made a Gap Analysis and assisted the development team to understand the To-Be process.
• Created documents like the Business Glossary to facilitate the other teams in understanding users business.
• Created UML Diagrams including Use Cases, Activity Charts, Sequence diagrams, Data Flow Diagrams and ER Diagrams using Rational Rose and MS-Visio thus defining the Business Process Model and Data Process Model.
• Conducted and participated in JAD Sessions periodically with various Subject Matter Experts at various phases of the Development Life Cycle to discuss open issues and resolve them.
• Applied Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Activity Diagrams, and Sequence Diagram.
• Involved in successful releases of the product until it went live.
• I was involved in all aspects of the documentation generation/management process. Aspects include conception, research, planning, design and system/usability testing, through documentation management and lifecycle support.

Environment: Rational Rose, MS Project, MS Visio, MapForce, CaliberRM, SQL Server.

Confidential

Business Analyst

Responsibilities:

• Interacted with Users, Developers, Project Manager and SMEs to understand the business process, identify enhancements and gather Business Requirements.
• Prepared Use Cases, Activity Diagrams / Sequence diagrams by following the UML based methods using Microsoft Visio.
• Conducted JAD sessions with the stakeholders, which included business presentations at regular intervals.
• Involved in drafting a Vision document for the intended system.
• Participated in the identification, understanding, and documentation of business requirements, including the applications capable of supporting those requirements.
• Designed UI screens based on business requirements.
• Worked closely with QA team for test case scenarios.

Environment: Rational Rose, MS Excel, MS PowerPoint, Test Director, and Rational Requisite Pro.

Confidential

Business Analyst

Responsibilities:

• Supported the re-design of the Mortgage Asset Management System.
• Conducted interviews with key business users to collect requirement and business process information for the loan process including set-up Account Information, New Loan set-up, Escrow Analysis, the Appraisal, Credit, income and Title functionalities
• Developed business process models in RUP to document existing and future business processes.
• Performed extensive requirement analysis including data analysis and gap analysis.
• Designed and developed project document templates based on SDLC methodology.
• Developed business requirement specification documents as well as high-level project plan.
• Comprehensively worked with requirement gathering for Enterprise reporting system using RequisitePro
• Developed requirement reports for day-to-day retail banking needs for opening account, online baking using Rational SoDA
• Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products, process and revenue streams
• Worked extensively with management, marketing team and sales brokers in knowing what exactly bank’s client wants
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle

Confidential

IT Business Analyst

Responsibilities:

• Was involved in working with a team of developers and partially responsible for allocation of work.
• Was involved in project management activities, like project planning, development and execution.
• Analysis of Client requirements, generating workflow process and necessary documents for the project.
• Managing Requirements and communicating with user groups and team members using UML diagrams in Rational Rose and Rational RequisitePro.
• Acted as a liaison with the customer regarding the end user requirements.
• Was responsible for understanding business rules that drive system logic.
• Defined project milestones, schedules, monitoring progress using MS Project and updating plans as required.
• Initiated Use Case Analysis using UML, which provided the framework for potential use case deliverables and their inter-relationships, and allow for maximizing software reuse.
• Documented User Requirements with MS Word as the editing tool.
• Identified and resolved issues between business requirements and technical constraints, often involving other business analysts and technology staff.
• Utilized knowledge of networking and LDAP for project integration requirements analysis.
• Followed the UML based methods using Rational Rose to create: Use Cases, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams.
• Weekly Status reporting to the product manager and director of IT.
• Using RUP provided technical leadership and expertise in reorganization of a complex End-to-End Testing effort and performed System analysis and organizational review of existing QA process.

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), RUP, UML, SQL, Oracle, SWOT analysis, GAP Analysis, MS Office Suite, Visio2003, RUP, UML Visual Basic, QTP, Windows.NET and UNIX.

Confidential

Business Technical Analyst

Responsibilities:

• Involved in interviewing business area experts, asking detailed questions and carefully recording the requirements in the format so that it can be reviewed and understood by both business and technical people.
• Gathered user and business requirements through interviews, surveys, prototyping and observing from account managers and User Interface of the existing system.
• Worked as a liaison between technology and the business clients to improve business processes and support critical business strategies.
• Determined user/business/functional requirements. Created UML diagrams including Use Case diagrams, Activity Diagrams using MS Visio and Rational Rose.
• Used brainstorming and ideation techniques to derive ideas from the stakeholders.
• Gathered requirements by using interviews, observation, JAD, brainstorming sessions, and documents analysis.
• Collected Business Requirements and converted them into Systems Requirement specifications.
• Developed non-functional requirements and documented them as Business Rules, Quality attributes, constraints documents.
• Utilized RUP to configure and develop process, standards, and procedures.
• Validated technical designs created by IT developers against functional specifications.
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT) and Back End Testing.

Environment: MS Office, MS Project, RUP, MS Visio, Clear case, Clear Quest, UML, Test Director

Confidential

Deputy Director

Responsibilities:

• Executed Business Process Engineering and Value Stream Mapping to the current business processes and documented the AS IS, Ideal and TO BE detailed process flows to create the final Business Process map.
• Executed Process Improvement discovery utilizing waterfall and Agile process analysis methods to vision creative ways to improve key processes for the company’s 135 affiliate office websites.
• Documented the current business rules to create a hierarchy and decision tree to be used as input for the systems business rules engine.
• Documented user and system requirements in Use Cases to create the new system process flow.
• Utilized the iRise tool to create prototype user interfaces to represent the system / use case flow and demonstrate the flow from one interface to another within the system
• Created Report Specification to define the reporting requirements for the communications division. Partnered with the Data warehouse to define the data extracts from the websites into ODS for Enterprise reporting.
• Worked with the Data Modelers on modeling activities to ensure the business data integrity and consistency were aligned with the report specifications. Performed data analysis by creating SQL queries to verify the data model and data extracts were correct.

Confidential

Deputy Director

Responsibilities:

• Developed and documented the Requirements Analysis and Testing processes for the overall project.
• Defined system goals, documented requirements in the form of use case specifications for the new envisioned system.
• Conducted a series of JAD sessions with Domestic and International executives to align the business polices for each market with the envisioned application capabilities balancing each markets system constraints.
• Performed business process analysis for manual Reservation processes that were targeted for automation to improve operational work flow and add new functionality to the system.
• Collaborated with the Information Architect to devise flow charts and diagrams to define the logical informational flow of the system.
• Utilized Six Sigma model simulation concept to define the Build development concept to test and prove the planned Analysis and Testing development processes.

Confidential

IT Business System Administrator / Network Administrator

Responsibilities:

• Conducted interviews with business areas and technical support to serve as a liaison to facilitate requirement gathering.
• Analyzed equipment and application enhancements requested by users, wrote specifications including conversion upgrade and interface routines, developed and executed test plans and communicated resolution to users.
• Documented the processes used for implementing new releases and/or resolving upgrade problems
• Participated in application releases to evaluate specification accuracy and quality issues prior to general distribution.
• Created detailed Standard Operating Procedures, Disaster Recovery Plan, Business Continuity Plan, application specifications to develop and execute unity/system test plans to ensure data integrity of converted legacy system data in operational systems in a decentralized environment.
• Manage Infrastructure including computer, peripheral, phone related hardware, communications services, network component used to support applications and processes
• Manage Security of all hardware, software applications and processes designed to protect the security of systems and information, as well as individual users and service accounts.
• Worked closely with other IT leaders to deliver infrastructure systems support and security for all necessary hardware and communications platforms required to process organizational business. This infrastructure spans a wide variety of departments and program initiatives and cascades down as part of NUL overall organizational strategy.
• Work with internal client groups and external consultants to develop needed infrastructure functionality, support and security.
• Work with appropriate stakeholders to identify and recommend the optimal technical hardware and communications solutions to be used on a given project and manage the system implementation processes, end user support and relative project components to insure proper delivery, reliability, security and cost effectiveness.

Confidential

Technical Systems Coordinator / Support Specialists

Responsibilities:

• Documented Business Requirements, and created a business requirements document.
• Identified actors and use cases to create use case diagrams that described the behavior of the system.
• Reviewed system-testing results with the project and technical teams.
• Led the formulation of the Project Request methodology. Defined process for how IT projects would be estimated, approved and assessed for initial feasibility and cost.
• Developed the system specifications, business requirements and work flow for a custom Lotus Notes database developed to support the Project Request Process.
• Facilitated the Configuration of Oracle Balance Scorecard application to measure and monitor internal business process improvements in the IT Departments call Center and Software Development Departments. Generated reports to provide performance metrics to Senior Management to assist in their planning and budgeting decision-making process.
• Used Blackbaud Financials Module to extract data to monitor and track financial performance for projects with crucial cost, revenue and budget constraints.
• Defined project management assessment reports generated utilizing SQL to extract reports form database.
• Applied good analysis processes to appropriately identify infrastructure needs to properly support application and communications systems solutions.
• Used an organizational project management processes to structurally manage implementations, identify resource requirements, meet training needs, define deliverables and insure stakeholder satisfaction.
• Maintained project reporting structures and ensure quality, reliability and support of all infrastructure and hardware components. Document opportunities to integrate and update systems and resources to fulfill business requirements and insure effective functionality and continued evolution of all infrastructure.
• Facilitate delivery of all infrastructure projects on agreed upon deadlines. Duties required on-call responsibility for diagnostics and support as well as potential travel