CAREER SUMMARY:

Enrollment systems and operations leader with over 8 years of experience working within the area of Enrollment Management and Marketing in highly complex organizations of higher education. Superior technical skills in all areas of information technology and systems with a strong command of the functional requirements for leveraging technology, systems and data in support of Enrollment operations and marketing/recruitment communications and programs.

Director - Enrollment Systems and Operations

Responsibilities:

• Developed and implemented strategic technology and enrollment operation plan for the Enrollment Management & Marketing team
• Developed and applied enrollment systems, data policies and procedures to guarantee data quality, data assurance and availability for admissions and recruitment operations.
• Collaborated with Strategy Team members in the development of integration plans
• Identified opportunities of improvement and efficiency in the areas of student data gathering, transference, reporting and system maintenance.
• Supervised and managed members of the Enrollment Systems and Operations staff that support various admitting units and assist in the management of data processing office.
• Configured email campaigns automation in Recruiter (Microsoft CRM Dynamics) and Target X (Salesforce)
• Managed and maintained security policies in Target X and Recruiter
• Managed and maintained the CRM Dynamics and Salesforce relational databases, these included TEST and DEV environments of the CRM databases
• Built custom reports that provide and measure effectiveness of communication plans in Target X
• Implemented Address Validation on Salesforce CRM using Informatica Cloud Customer DaaS
• Collaborated in the CRM integration between Target X and ERP system
• Lead in the implementation and integration of Target X CRM, these included Online Application platforms, Common App, Data Reporting and ERP integration.
• Performed data migration from CRM Dynamics into Salesforce CRM using Informatica Cloud and SQL Server Management Studio
• Customized and enhanced data architecture in Target X, this in return boosted the efficiency of data collection and application completion rate in Target X
• Built enrollment reports for Board of Trustees and Senior Management team

Confidential 

Recruitment Operations 

Responsibilities:

• Created a scheduling and alerting system based on VB Scripts and batch scripts in order to manage Nessus and GFI Network Security Scanners processes to aid network security audits
• Migrated Informatica projects across DEV, TST and PRD environments - responsibilities included data mapping, running SQL scripts, report scheduling and data loads
• Assisted full-time staff in installing, securing and administering servers
• Researched and implemented Informatica Business Intelligence and ETL software upgrades
• Improved efficiency in the Informatica Workflow scheduling system by implementing batch scripts in order to enable error and sequence control capabilities
• Automated Informatica Power Analyzer XML data imports through development of VB Scripts
• Designed and developed web application stress scripts in order to measure Intranet Web Server performance
• Installed and configured Windows Servers and Server firewalls following DePaul Security Policies and Guidelines

Confidential, Belmont, CA

Jr. Network Administrator

Responsibilities:

• Worked as a system’s administrator in charge of repairing and maintaining computer systems and network.
• Involved in repairing Cat5e cabling and re-punching RJ-45 connector blocks to restore network connections
• Involved in setting-up Cisco Routers Wireless Access Points which included establishing optimal location by analyzing data gathered from signal strength in addition to configuring Virtual LANs, SSID, and static IP address
• Replaced, installed and configured Network Switches/Hubs
• Performed Migration and backup of Eudora based e-mails on IMAP protocol to POP protocol on Microsoft Exchange Server 2003
• Assisted on managing University backup servers by switching backup tapes, adjusted schedule for optimal data backup, organized pickup of tapes to be moved into safe off-site location
• Managed security privileges at a role and individual level to enable access for internal system as well as third-party software
• Acted as interim manager in charge of delegation and prioritization of tasks within IT department
• Assigned and managed student staff projects based on skill set level
• Provided technical training and guidance to student staff including the creation of installation and troubleshooting training materials
• Diagnosed and repaired internet connection failures by using cable analyzer to research cable length, signal strength, attenuation, and connectivity to network switches

TECHNICAL SKILLS & COMPETENCE

Programming Visual Basic, Visual C++, C, Java, JavaScript, HTML, XHTML, XML, Oracle, SQL, Mysql, JSP, Perl, Batch Script : Languages: Powershell, Log Parser, PHP, VB Script and CGI O/S Windows 95/98/2000/XP/Vista/ 7/10/2003/2008/2008 R2 Server, Mac OS X, iOS, Fedora, Ubuntu, CentOS: Software: Informatica Cloud /PowerCenter 8, VMware Server, Active Directory, Microsoft Office XP, 2003, 2007, 2010, Visio 2003,

WAST, Remote Desktop Connection, Terminal Services, VNC, MySQL, MS SQL Server 2008, Joomla CMS, Drupal, : Tableau Server/Desktop, DemandTools, PeopleImports,

Networking: Protocols: OSPF, RIP, BGP, TCP, UDP, DNS, DHCP, SMTP, IMAP, POP, VPN, VLAN, RDP, NAT, VoIP

Languages English and Spanish : CRM Systems: EMAS, Microsoft CRM Dynamics, Salesforce