SUMMARY:

• Salesforce.com(SFDC) Lead / Sr. Business Analyst
• 15+ years of US experience in Information Technology, includes current 7+ years of solid hands - on experience in Salesforce.com (SFDC) CRM as Functional/Technical Lead / Sr. Business Analyst Role.
• Manage/Lead new Salesforce.com implementations, enhancement and post go-live support.
• Strong technical background with good understanding in software development in Salesforce.com technologies.
• Leading high performing onshore/offshore teams and delivery of projects within time, and quality parameters.
• Collaborate with internal and external stakeholders on solutions related that require Salesforce.com
• Oversee/perform Salesforce.com administration, configuration, and SFDC data migration & integration
• Hands on experience in Sales, Marketing and Service Clouds, includes Configuration and Customization.
• Work in Agile Methodology with daily Scrum meetings, writing user stories.
• Lead the organization in specifying and implementing fit-for-purpose business solutions
• Develop and maintain relationships with new and existing clients
• Understand when configuration, code, or 3rd party solutions are appropriate in Salesforce.com
• Flexible, enthusiastic and project oriented team player with excellent verbal and written communication and leadership skills to develop creative solution for challenging client needs.

TECHNICAL SKILLS:

• Salesforce.com (SFDC) CRM
• Development Tools (SOQL
• Apex
• Visual Force
• Data LoaderWorkbench
• Web Services)
• SQL Server
• MS Office
• JIRA and internal Ticketing & Tracking Tools
• SDLC/Agile

PROFESSIONAL EXPERIENCE:

Confidential, NYC

Salesforce.com(SFDC) Lead / Sr. Business Analyst

Responsibilities:

• Manage the Salesforce.com CRM implementation, ongoing support and administrative needs of users by providing prompt and complete resolution to technical challenges and business issues
• Hands on Salesforce configuration including users, roles, security, profiles, workflow rules, custom objects, etc.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity. Execute data migration/cleansing projects. E nsure offshore development team members meet deadlines.
• Manage Salesforce.com instances on day - to-day basis as responsible System Administrator/BA
• Work with various functions and end users to identify, document, and communicate standard business processes
• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements. Communicate daily with operations manager to report support issues.
• Manage functional scope and client expectations. Coordinate User Acceptance Testing and System Testing
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Act as the liaison among internal stakeholders to analyze, document, communicate and validate business and system requirements

Confidential, NY

Salesforce.com(SFDC) Lead / Sr. Business Analyst

Responsibilities:

• Managed and owned all technical aspects of Salesforce.com implementations and / or customizations including SFDC data migrations, systems integrations, administration & Configuration. Gathering, developing and analyzing business requirements.
• Lead onshore/offshore development team, manage issues/tasks, resolve and close
• Identify ways to utilize SFDC to improve business processes and productivity, and make recommendations to support an organization scaling at a rapid pace. Reviewed project work and deliverables throughout all phases
• Global delivery model experience. Deliver support and solutions for break/fix issues
• Ensured that all projects are delivered on - time, within scope and within budget
• Assisted in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Ensure resource availability and allocation, successfully manage & establish relationship with stakeholders & 3rd parties/vendors.
• Assisted through, development, testing, implementation, deployment, documentation, user training, and go-live.
• Documenting, reviewing & approval of Business Requirements Document & Functional Specification with Key Stakeholders.

Confidential, NY

Sr. Salesforce Developer / Business Analyst

Responsibilities:

• Responsible for configuration, operational support, administration and performance of Salesforce Instances.
• Worked closely with the business & technology teams to analyze & resolve issues with 3rd party & in - house
• Managed onshore/offshore development team using SFDC and all available tools.
• Researched integration issues and work closely with team members on operations and development staff
• Perform maintenance and troubleshooting of applications. Main contact for all Technology related escalations
• Worked as a technical support and Liaison between Business users, IT and Application developers
• Performed detailed analysis of source data and reported data to make sure the data quality is not compromised
• Participated in system development life cycle to ensure functional requirements are met.
• Managed the process of implementing improvements and new functionality in SFDC application
• Performed ongoing Salesforce.com administration/development tasks like (create accounts / profiles, defining fields, updating layouts, reports, dashboards etc.) and development (using Apex & Visual Force)
• Gather project requirements, translated into functional design document.
• Assisted preparing BRD, build project plan, execute plan, supervise testing, and deploy project changes in Salesforce.com
• Manage day-to-day client communications and relationships.

Confidential

Sr. Salesforce Administrator

Responsibilities:

• Performed SFDC Administrative tasks such as creating profiles, Users, Roles, Page Layouts, email services, Workflows & Approval Processes, Tasks, Events, Reports and Dashboards
• SFDC applications maintenance, enhancement and support including Custom Objects, Custom Fields, Validation Rules, Creating Tabs, Apps etc.
• Setting Up and Managing Users - Profiles, Create and Troubleshoot user login issues.
• Control Security and Data Access - Restrict logins, Determine object access, Set up record access
• Customization/Configuration: Create custom objects, fields, pick lists, lookups, formula fields, page layouts, record types and business processes, Maintain data quality, field dependencies.
• Managing Data - Data Import/Export, Update existing records using wizards and data loader tool.
• Reports and Dashboards - Run, modify and create reports, Filter reports, Build dashboards
• Automation - Manage email administration, Set up Workflow rules, Approval Processes
• Analyzed, reviewed &gathered business, functional, and technical requirements

Confidential, NY

Sr. SQL Server Database Administrator

Responsibilities:

• Performed regular Administration activities from Managing system resources, users and database to the fine - tuning level and implemented the project successfully.
• Identified, tested and resolved database performance issues (monitoring and tuning) to ensure database optimization. Design and implementation of Security Model, policies and procedures.
• Transformation of data from one server to other servers. Monitored the event logs and server error logs for troubleshooting. Identified the bottlenecks and troubleshooting them for optimal performance.

Confidential

SQL Server Database Developer

Responsibilities:

• Created new Databases and maintained existing User / System Databases. Involved in Logical/Physical design of database and maintenance. Installed and configured MS SQL Server. Created programs
• Designed & Created Stored Procedures, views, tables, constrains & triggers for Data consistency.
• Created views and triggers to facilitate consistent Data entry into the database.