SUMMARY:

• 10+ years experience in Business Analysis, Process Improvement, Project Coordination/Project Management, System & UAT Testing, and Training for small, medium, and large projects.
• 9+ years experience with root cause analysis, technical design, resource planning, requirements writing, and integrated testing.
• Experience with web development, validated systems, procurement systems, financial planning systems, credit card approval systems, health insurance, and database and integration technologies (SQL, Cloud Development).
• Advanced at Agile, SCRUM, JAD, SDLC, ALM, MS Office, Visio, Project, PowerPoint and SharePoint.
• Experience using Excel and PowerPoint to create reports/dashboards for Global Leadership.
• Proven ability to build and maintain successful relationships with vertical and horizontal business functions, and external parties.

TECHNICAL SKILLS:

Operating Systems: Windows 7, 8, 10

Languages: HTML, Javascript, CSS, SQL

Requirements/Defect: Tracking Excel, Word, JIRA

Other Tools: MS Project, Visio, PowerPoint, Service Now, TM1, PeopleSoft Financials, Blaze Rules Engine

WORK EXPERIENCE:

Confidential, Grove, IL

Senior Business Analyst/Project Manager

Responsibilities:

• Led requirements gathering sessions for system implementation.
• Created as As - Is and To-Be process flows.
• Documented, maintained, and prioritized requirements.
• Involved in all stages of SDLC.
• Drafted and maintained PMO deliverables such as: Communication Plan, RACI, Project Schedule, Staffing Plan, Business Case etc.
• Defined WBS.
• Performed resource allocation for multiple projects in multiple programs.
• Tracked and resolved risks and issues.
• Monitored project progress against budget to identify variance from plan.
• Tracked progress for gate approvals and compliance.
• Created IT Metrics status reports, via PowerPoint and Excel (Pivot Tables, Sorting, charts, graphs), for Global Leadership Team.
• Established and maintained relationships within vertical and horizontal business functions.
• Set up and managed SharePoint site with team documents.
• Coordinated and scheduled Project meetings.
• Documented and distributed meeting minutes.
• Created UAT test scripts.
• Assisted with project close-out tasks.
• Recommended improvements to current processes.

Senior Business Analyst/Project Manager

Responsibilities:

• Involved in all phases of the SDLC and ALM.
• Helped create and manage the Business Case and Project Plan.
• Led requirements gathering sessions for system implementation.
• Documented, maintained, and prioritized requirements.
• Defined WBS.
• Performed resource allocation for multiple projects in multiple programs.
• Tracked and resolve risks and issues.
• Monitored project progress against budget to identify variance from plan.
• Track progress for gate approvals and compliance.
• Coordinated and scheduled Project meetings.
• Documented and distributed meeting minutes.
• Helped with vendor selection and management.
• Performed data mapping.
• Created IT metrics via Excel (Pivot Tables, Sorted lists, charts, graphs) for reporting purposes.
• Created PowerPoint Presentations for status reports and meetings.
• Set up and managed SharePoint site for storing project documents.
• Led change management initiatives of validated system.
• Worked closely with UI designers to ensure requirements were met.
• Created Use Cases, Current, and Future State process flows.
• Assumed product management responsibilities of understanding the user’s needs, researching competing systems, helping to prioritize requirements, and predicting future needs of the user.
• Identified opportunities for improving quality and efficiency.
• Led process improvement initiatives.
• Managed traceability documents and traced requirements status throughout life cycles of projects.
• Created System and UAT test scripts.
• Created Training manuals.

Business Analyst/ Project Manager

Responsibilities:

• Led requirements gathering sessions for enhancement of system implementation.
• Led change management initiatives.
• Defined WBS.
• Performed resource allocation for multiple projects in multiple programs.
• Created Excel reports and PowerPoint Presentations for status reports and meetings.
• Set up and managed SharePoint site for storing project documents.
• Created User Stories, Current, and Future State process flows.
• Assumed some product management responsibilities of understanding the user’s needs, researching competing systems, helping to prioritize requirements, and predicting future needs of the user.
• Identified opportunities for improving quality and efficiency and led process improvement initiatives.
• Managed traceability documents and traced requirements status throughout life cycles of projects.
• Involved in all phases of the SDLC.
• Tracked project progress against project plan.
• Performed analysis and documentation of the impact of requirements on existing systems.
• Created System and UAT Test Scripts.
• Created Training Manuals.

Business Analyst/Project Manager

Responsibilities:

• Led requirements gathering sessions for system implementation and enhancements.
• Documented, maintained, and prioritized requirements.
• Led change management initiatives.
• Create and manage project plans and schedules.
• Defined WBS.
• Performed resource allocation for multiple projects in multiple programs.
• Track and resolve risks and issues.
• Create IT Metrics status reports, via PowerPoint and Excel, for the CIO and other leadership.
• Establish and maintain relationships within vertical and horizontal business functions.
• Created Excel Pivot Tables and other metrics for reporting purposes.
• Set up and manage SharePoint site with team documents.
• Performed data mapping.
• Involved in UAT Testing.
• Recommend improvements to current processes.

Lead Business Analyst/ Project Manager

Responsibilities:

• Led requirements gathering sessions for system development of small and medium IT projects.
• Documented, maintained, and prioritized requirements.
• Defined WBS.
• Performed resource allocation for multiple projects in multiple programs.
• Performed data mapping.
• Led change management initiatives.
• Involved in vendor selection process.
• Quickly identified and resolved risks and issues.
• Created Excel Pivot Tables and other metrics for reporting purposes.
• Created and sent out Metrics Status Report for Global Leadership.
• Created PowerPoint Presentations for status reports and meetings.
• Set up and managed SharePoint site for storing project documents.
• Built and maintained successful working relationships with sponsor, customers, partners, SMEs (subject matter experts) and vendors, etc.
• Created System and UAT test scripts.

Business Analyst/Project Manager

Responsibilities:

• Led requirements gathering sessions.
• Documented, maintained, and prioritized requirements.
• Defined WBS.
• Performed resource allocation for multiple projects in multiple programs.
• Involved in all stages of SDLC.
• Created functional and non-functional requirements, and use cases.
• Created Excel metrics for reporting purposes.
• Created PowerPoint Presentations for status reports and meetings.
• Managed traceability documents and traced requirements status throughout life cycles of projects.
• Tracked project progress against project plan.
• Performed analysis and documentation of the impact of requirements on existing systems.
• Facilitated UAT.
• Helped with end user support.
• Delivered against projects plans and budgets.
• Defined and designed the As-Is and To-Be business processes and procedures.
• Managed SharePoint site.

Business Analyst/Project Coordinator

Responsibilities:

• Involved requirements gathering sessions for system development of small and medium IT projects.
• Documented, maintained, and prioritized requirements.
• Defined WBS.
• Performed resource allocation for multiple projects in multiple programs.
• Involved in change management.
• Helped create and manage Business Case and Project Plan.
• Created Excel metrics for reporting purposes.
• Created PowerPoint Presentations for status reports and meetings.
• Managed SharePoint site for storing project documents.
• Helped with end user support.
• Delivered against projects plans and budgets.
• Defined and designed the As-Is and To-Be business processes and procedures.
• Created System and UAT Test scripts.