SUMMARY:

• Over 6 years of business analysis experienced in the healthcare and finance
• Over 4+ year experience in Agile project development including SCRUM, RUP, TDD and XP
• Over 6+ year experience analyzing business requirements and segregating them into high level and low level Use Cases, Activity diagrams / State Chart Diagrams using UML.
• Over 5+ year experience of querying databases using SQL
• Proficient in using Team Foundation Server (TFS) to manage SCRUM user stories
• Experience using HP Quality Center Suite and Lotus Notes
• Experience in conducting User Acceptance Testing (UAT) and documenting Test Cases.
• Good Documentation and Process Management skills in gathering business requirements.
• Exceptional problem solving multi - tasking and decision-making skills.
• Solution driven and organized with exceptionally thorough critical thinking and creative problem resolution talents.
• Experience with large projects, complex team makeup, working with multiple stakeholders and IT development teams
• Highly motivated team member with excellent communication, presentation and interpersonal skills, always willing to work in challenging and dynamic environments

TECHNICAL SKILLS:

Requirement Management Tools: IBM Rational Rose, IBM RequisitePro, IBM Websphere, Rally, HP Quality Center, TFS

Testing Tools: Bugzilla, Team Foundation Server (TFS).

Methodologies: RUP, Agile, Waterfall

Packages: MS Office, MS Project, MS Reporting Services, Oracle Portal Services

Operating Systems: Windows XP/Vista/7, Unix, Linux

PROFESSIONAL EXPERIENCE:

Confidential, Eagan, MN

Senior Business Analyst

Responsibilities:

• Assist in the analysis, design and documenting business system process.
• Assist in the development, implementation and maintenance of new security processes or modifications to existing processes, policies and standards.
• Responsible for working with business in creating new business/technical roles in the IAM database
• Facilitate daily RAID calls with vendors, applications owner, operations team and the security team in resolving outstanding incidents.
• Served as SME for the creation/removal and formatting of new roles, EndPoints and Entitlements within the IAM database
• Worked to ensure synchronization of roles and requests/incidents between the ServiceNow and the IAM database.
• Review and documents roles entitlements and associated access privileges
• Assist in identification and resolution of gaps between existing system processes and applications.
• Identify role based access controls, associated entitlement and endpoints
• Conduct and assist the review of user access privileges and entitlement and remediate as necessary
• Review and update operational, compliance, regulatory, and control documentation.
• Assist with maintaining operational security through reporting and communication of security breaches.
• Assist with implementing enhancement of the IAM database, such as automation of manual activities.

Senior Business Analyst - Identity and Access Management

Responsibilities:

• Gathered requirements and configured application profiles within the access provisioning tools based on requirements.
• Set up and managed automated as well as manual provisioning workflows.
• Served as a Subject Matter Expert (SME) for application security access provisioning solutions and audit compliance.
• Conducted JAD session and Project scope definitions to all relevant business teams with the goal of securing the buy-in of all key partners.
• Define projects timelines, delivery dates, identify constraints and escalations as necessary.
• Provide ongoing project status reports to stakeholders and senior management.
• Provided application profile maintenance and support for the life of applications within the provisioning systems.
• Created accounts with appropriate setting, user ID and roles
• Provided application provisioning administration training to Business/IT users.
• Used the provisioning system to process security access and granting and modifying or revoking access to various applications
• Performed user acceptance testing (UAT) for provisioning system development.
• Established and managed overall project plans for small to medium size efforts.

Sr. IT Business Analyst

Responsibilities:

• Performed traditional Business Analyst role with focus on small projects/enhancements/break-fix efforts
• Worked closely with business partners (mostly tax accountants, corporate financial reporting accountants, and corporate insurance staff) to elicit and document requirements
• Worked independently to plan, coordinate, and lead resources on small efforts - almost like a PM for small initiatives
• Was heavily involved in testing processes; specifically for the break-fix or enhancements that I worked with
• Did some data analysis in Oracle Databases and some reporting roles using Business Objects Crystal Reports
• Application Support - was involved in application support processes. I helped the technical developers by providing business analysis on break-fix or support issues.
• I was responsible for managing change requests/releases going into production that were needed to fix reported issues

Business Analyst Consultant

Responsibilities:

• Developing centralized incentive administration capabilities (activities, rules, outputs) to allow migration from the current vendor
• Working with the vendor (IncentOne) to understand their end-to-end supply chain management process so that we could replicate the same process in-house.
• Providing an easy-to-use, engaging user interface for incentive tracking and reward redemption.
• Leveraging existing customer touch points to inform customers of incentive activities, earned incentives, and incentive redemption steps.
• Improving reward timing bringing it to as close as possible to real time.
• Improving administrative flexibility (ability to add and remove programs mid-year, ability to access user-friendly reporting).
• Introducing new programs, activities (biometric screenings), and reward options (debit cards, value based benefit design).
• I was responsible for eliciting/gathering requirements, generating functional requirements, developing use cases, user stories and other project deliverables.