EXPERIENCE SUMMARY

• Proven experience in business analysis and project management with extensive knowledge and experience in business products, operations and information technology.
• Exceptional knowledge and experience in software development methodologies like agile - scrum and waterfall and adept in business process modeling (BPM) and writing user stories.
• Participated in Project Assessment, Functional Analysis, and Requirements Gathering. Able to translate business needs into complex analysis and recommendations.
• Proficient in writing detailed use cases, creating UML diagrams, developing test cases, and coordinating user acceptance testing with the business customers.
• Excellent experience using data cleansing techniques, pivot tables, formulas, charts etc. in MS Excel.
• Detailed understanding of data ETL, able to write SQL queries and analyze data.
• Knowledge and experience working with data visualization tools such as QlikView.
• Rapidly adapt to new technologies and concepts and possess expertise in various tools and software applications.
• Proven record of team management and leadership skills, excellent presentation skills in regards to communicating with business and technical teams located both within and outside of the US.

PROFESSIONAL EXPERIENCES

Confidential, Montvale, NJ

Sr. Business Analyst / PM

Responsibilities:

• Act as a liaison between various groups within the Confidential throughout the project life cycle.
• Working closely with various business stakeholders and cross-functional technology teams on a variety of software projects geared towards enhancing business processes for tax and advisory engagements for U.S. and global clients.
• Providing support for the infrastructure and application management projects within the technology group.
• Conducting several brainstorming, requirement and usability workshops with stakeholders and end users to identify business needs, assess gaps and inefficiencies in current business processes, as well as define and scope requirements for future solutions.
• Leading and managing multiple projects and perform complex multiple tasks while insuring seamless support of the overall project timeline. Application Migration project, Technology Refresh project, just to name a few.
• Creating BRD and FSD and UML diagrams as per requirements from the business users.
• Developing user stories, acceptance criteria and actively participating in scrum ceremonies.
• Collaboration with other project managers in tracking and managing project development process. Status reporting and planning using MS Project.
• Effective communication and interaction with the business users, application owners and the technical teams to make sure everyone is in agreement with the scope and requirements.

Confidential,Jersey City, NJ 

Sr. Business Analyst

Responsibilities:

• Worked on the redesign and process automation of the Customer Lifecycle for the Confidential clearance and settlement system.
• Excellent knowledge of the Confidential clearance and settlement system and various investment products such as Insurance and Retirement Services, Wealth Management Services etc.
• Documented current end to end process flows and captured all the business and process rules for the subsidiaries under Confidential such as NSCC, DTC, and FICC.
• Designed new business work flow models and documented the business process and various business scenarios and activities for the customer lifecycle using IBM Blueworks Live.
• Primary intermediary between the subject matter experts such as Product Managers, Relationship Managers, Account Operation team, Compliance, Risk etc. to understand and identify the business needs, rules, processes & interface specifications.
• Brainstormed possible risk scenarios, thus formulating and implementing ad-hoc solutions to stay within project budget.
• Analyzed current business scenarios for the AML/KYC procedure and identified work flows that will help in reducing the current KYC processing time and achieving a better risk rating system.
• Supported the Global Tax Services Team to analyze the existing workflow for the tax documentation process and propose a new work flow by simplifying the process using digital transaction management.
• Documented user stories and its acceptance criteria to create better requirements.
• Participated in all the sprint ceremonies such as daily scrum, user story grooming sessions, estimation sessions, product backlog meetings, sprint review meetings etc.
• Tracked and managed product backlog, burn down metrics, velocity and keep all stakeholders informed of the status.
• Provided post production support/analysis and assisted in performing User Acceptance Testing (UAT), performance testing and validated test plans.

Confidential

Sr. Business Analyst

Responsibilities:

• Solid understanding of end-to-end business applications and supporting systems to create and refine requirements that fit the business needs and the development using Agile-Scrum methodology.
• Excellent knowledge of Medicare-D and claims processing system and CMS regulations.
• Acted as a liaison between vendors and IT PMO regarding operational issues.
• Worked within IT Center of Excellence project management standards and participate in continuous improvement efforts. Identified program impediments and addresses with appropriate urgency and escalation.
• Documented Requirements using CaliberRM, CaliberRDM and established bi-directional traceability within the requirements and also to the Requirements in HP Quality Center. Also created process flow diagrams.

Confidential, Dallas, TX

Sr. Business Analyst

Responsibilities:

• Reviewed and analyzed the existing business process thoroughly and addressed all aspects of the claim processing lifecycle; starting from identifying a claim all the way through closure using Waterfall methodology.
• Conducted requirements gathering, developed test plans, test cases and expected results. Coordinated the tests with the QA team to verify implementation of new features and enhancements.
• Researched various steps in the lifecycle; modified the system to identify and monitor claims easily.
• Worked closely with the usability team by providing inputs for development of the wire-frames and click-through prototypes for the application.
• Functioned remotely for the entire project as one of the key member liaising between the business line, operations and the technical areas.

Confidential, New York, NY 

Business Analyst

Responsibilities:

• Interviewed and gathered the business requirements for BI reporting and conducted JAD sessions.
• Prepared high level BRDs (Business Requirement Documents) and supporting documents to analyze and document business data requirements.
• Planned and defined system requirements via use cases and test plans.
• Defined and drafted systems scope and objectives through research in combination with an understanding of business requirements and industry standards.
• Documented ETL specifications; involved in data loading and movement during data staging using ETL tool.
• Finalized content of the reports and test scenarios; analyzed requirements with reference to source systems.
• Created feasibility reports containing change data captures and impact analysis.
• Coordinated daily activities with the IT developers, QA, product teams and project management group; involved in testing phase and conducted UAT.

• Development Methodologies: Agile- Scrum, Waterfall
• Diagramming/Business Modelling Tools: MS Visio, IBM Blueworks Live, IBM BPM, CaliberRM, CaliberRDM
• Testing Tools: HP Quality Center, QTP, HP LoadRunner, HP WinRunner
• Project Management/Tracking Software: Rally, JIRA, VersionOne, Confluence
• Languages: C, C++, SQL
• RDBMS: Microsoft SQL Server 2008, Sybase
• Other Software/Applications: MS Office Suite, MS SharePoint, MS Dynamics CRM, MS Project, ServiceNow