SUMMARY:

• Excellent understanding of the Agile Software Development Life Cycle (SDLC), STLC and the role of Quality Assurance, RUP and Agile Methodologies, Agile PLM
• Acted as an Agile Coach as the organization is currently in transition from traditional waterfall into being Agile.
• Testing and implemented existing extractors to ensure error - free data loads, which include custom user exits for data enhancements.
• Business and data analysis to determine integration issues to provide solutions.
• Develop extract processes from BW using PL/SQL and Informatica (ETL tool) to provide data to Essbase and the Oracle data warehouse.
• Audited invoices for discrepancies and formally filed disputes with vendors.
• When disputes were resolved, charges were recouped and billing reconciled.
• Conduct audit of CSG to ICOMS data. Track issues with Smartsheet application.
• Prepared optimization plans from invoices in order to create more cost-efficient networks and billing arrangements for clients. Efforts and progress were consolidated into reports which were presented to clients.
• Collaborate with development team in delivering monthly software releases using Agile Methodology.
• Provided measurement and quality knowledge to the team during work planning and design sessions
• Reported bugs and worked with development team to resolve issues
• Prepared optimization plans from invoices in order to create more cost-efficient networks and billing arrangements for clients. Efforts and progress were consolidated into reports which were presented to clients.
• Maintained a strong knowledge of telecom regulation on national, state and local levels and used this expertise to reduce and control client costs by maintaining old audits and creating new ones.
• Also worked for client British Telecom (BT) on Project involving Billing End to End testing, SIT (System Integration Testing), SAT (System Acceptance Testing). Test case design and test execution, Training the new resources on the Wholesale products, And Functional experience includes Geneva Rating and Billing in Telecommunication domain.
• Expertise in Project tracking, Defect Tracking, Report generation and requirement tracking throughout the test life cycle using HP QC / ALM.
• Involved in recruitment activities, Appraisals, Employee Grievance handling, High Level reporting.
• Good understanding of SDLC, STLC & Involved in Agile (Scrum) Testing methodology
• Attended/conducted meetings with the IT team, vendor, business team, project program and other application teams to accomplish project goals
• Prepared UAT scripts for UAT/SME groups and schedule UAT in a timely manner.
• Tested service screens, process and interfaces.
• Analyzing the operational impact of the issued faced during the L2C order journeys.
• Work Closely with operate to identify the operational issues and to supply operational metric to help CSOC to monitor the stack in near - real time.
• Monitoring and improving provision of all our key products on a day to day basis.
• Provide Consultancy in RCA of the Billing related issues.
• Bridge the gap between technical and functional teams
• Participate in Change Request Effort Estimation process.
• Extend QAT/UAT defect support and assist teams from development/delivery level.
• Quick Learner and willing to work for a New Technologies.
• Self-motivated and innovative with strong problem-solving skills with Client facing skills.
• Good Analytical, Communication and interpersonal skills.
• Having Very good experience in Estimation, budgeting and Resource planning and utilizations and risk management.
• Having Onsite transition experience to carry the business.
• Root causes are identified in milestone meeting and defect prevention for such root causes is identified.
• Having experience in Test Traceability Matrix, Test Specification, Test Report, and Release Notes
• Solid experience in Defect tracking & reporting and conducting Bug Triage meetings.
• Acknowledged for conducting superior coordination between the off-shore and on-shore teams.
• Analyzing the Metrics at every milestone and taking necessary action to improve the quality and process. Created process and best practices for testing.

TECHNICAL SKILLS:

Requirements: MS Office 2010/2007, Visio, SharePoint, Requisite Pro, Caliber, Doors/TAU, SnagtIT

Project Management: MS Project, Clarity

Process Management: BPMN, Visio, iGrafx, Information Mapping, process analysis/re-engineering

SDLC Methodologies: Waterfall (BRD/SRS), Iterative/RUP (Use Cases), Agile/Scrum (User Stories)

Technical Writing: Analysis (Business Case), Requirements (Vision, Scope, BRD), Analysis (SRS), Testing (UAT Plans & Scripts), Training (User guides, Job aids)

Languages: UML, Visual Basic, SQL/ TOAD, XML Spy

Environment: s: Web 2.0 eCommerce, ASP .NET, SOA, real-time transaction, mainframe/batch file processing

WORK EXPERIENCE:

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Support of ICOMS/Wincable to CSG Conversion team
• Worked with client and identified functional requirements
• Discuss CR Requirements with various stakeholders across Development, business, testing and release end.
• Participate in JAD sessions for requirement gathering, analysis, and design.
• Act as a Primary liaison for offshore team and provide continuous mentoring / feedback as a matrix lead.
• Writing technical documentation of existing in house applications
• Writing of As-Is Processes and To-Be Processes to be implemented
• Work Closely with Testing organization to proactively make sure that all the requirements for a project are being tested as per confirmed Test Calendar and HLE documents.
• Meeting and analysis of current and future Commercial Business Needs
• Visio documentation of existing flows
• Communicate project expectations to team members and stakeholders.
• Actively participate and guide development team's IA-DPD, HLD Reviews.
• Writing of Audit and Test plans
• Assisted with writing Audit and UAT test case scenarios
• Assignment decision for audit team, room layout, pre-training plan
• Smartsheet layout for test results and completion of issues found
• Visit to Retail, Front Counter and Warehouse personnel for evaluation of jobs
• Perform Requirements gathering, analysis, document, design and develop new products/functionalities as per business needs.
• Interface between Users and the different teams involved in the application development for better understanding of the business and IT processes. Involved in analysis of the technical specifications of the current system and the infrastructure needs.
• Direct and manage the project development.
• Plan and support software upgrades during major and minor version release of highly available real time prepaid/postpaid system.
• Finding ways to automate, smooth line and straighten ongoing Intercall billing production activities
• Generate weekly status reports and Adhoc reports to monitor the progress and identify critical points to reallocate resources and Decision Support for Development Life Cycle.

Business Analyst

Responsibilities:

• Conduct audit of CSG to ICOMS data. Track issues with Smartsheet application.
• Analyze and support internal team support to resolve issues.
• Identify the root cause of various order entry issues.
• Collaborate with Process Owners and management across divisions.
• Educate team to develop their audit system skills.
• Attend project planning meetings with various development groups as well as other departments to define needs and goals.
• Interacted with the end users and development team to identify, design and process enhancements.
• Involved in Risk Analysis&Gap Analysis based on the requirements.
• Interacted with the end users to develop specifications for enhancements.
• Conducted several requirements gathering sessions to understand functional needs better.
• Planned & managed prod support team for monthly releases.
• Interacted with the end users to develop specifications for enhancements.
• Prepared weekly status reports and reports for higher management.
• Conducted several requirements gathering sessions to understand functional needs better.
• Prepared UAT scripts for UAT/SME groups and schedule UAT in a timely manner.
• Tested service screens, process and interfaces.
• Log the issues from UAT and communicate to developers for further research & fix.
• Conduct weekly status meetings with UAT for discussing bugs and enhancements.
• Data analysis when there is a loss of data from source to target.
• Interacted with data governance team to address error & exception data.
• Prepared test strategy & test cases for multiple applications.
• Involved in all the phases of redesigning the website
• Based on the client’s requirements, designed and implemented web forms for the customer to add/change and select-customize the products
• Responsible for Design and Analysis of the specifications provided and documenting the Technical Design specifications
• Used Cascading Style Sheets (CSS) to maintain uniformity through all the web pages.
• Involved in UAT and Staging testing support.
• Involved in deploying and creating the setup for the production environment.
• Fully involved in interacting with the clients being the point of contact and giving them the updates on all the work requests
• Keeping track of all the WRs, issues and production drops.
• Involved in preparing the test scenario, test cases for complete application testing

Sr. Telecom Billing Analyst

Responsibilities:

• Audited & allocated many different invoices per month, worldwide, & created PO’s for each
• Part a network project to move infrastructure from several different carriers, to one carrier, which resulted in disconnects of T1’s, PTP’s, & legacy data circuits, over to MPLS with many VRF’s, & ported over 200 domestic & international Toll Free numbers, 8,000 DID’s
• Administrator on Verizon VOIP portal, changed caller id’s, changed routing, ran usage reports, checked for fraudulent usage
• Familiar with Call Center operations worldwide, & Telecom language
• Main liaison for TEM implementation to hold all Telecom invoices & inventory
• Worked with AP to create a more efficient to stop late fees, & temporary disconnects due to non-payment
• Audio/Web Conference administrator, creating & deleting accounts, provided training to employees, monitored usage
• Ordered & disconnected cell phones from different carriers
• Compared invoices against contracts for pricing, & disputed any discrepancies
• Held weekly & monthly meetings with Vendors to go over issues, etc…

Business Analyst

Responsibilities:

• Wrote Test Plan and Test Cases according to business requirement.
• Wrote Test Cases using MS Excel.
• Performed data driven testing by data driver wizard and parameterization.
• Creating and updating test cases based on new and/or /updated functional or interface requirements
• Performed requirement traceability by setting automatic alerts for tracing changes in the requirements and system maintenance
• Manually performed functional testing based on the specification documents.
• Imported test cases from MS Excel, MS Word to Test Director.
• Constantly tested SQL for joins and contexts for new object creation.
• Used shell scripting to run the scripts as a part of creation of test environment and then validate the data.
• Participated in weekly meeting with the management team and walkthroughs
• Tested applications and documented results and bugs including documentation of information useful in the debugging process
• Generated the test execution report in Test Director to be reviewed by the QA Manager and development team.
• Attended weekly defect report meetings and presented progress update status.
• Participated in walkthroughs and meetings with business analyst, developers, team lead and QA manager on regular basis.
• Provided modification and enhancement request as needed to correct the defect and make the software more useable.

Business Analyst/QA Tester

Responsibilities:

• Prepared Business Requirements Document (BRD) by gathering requirements from all the stakeholders; translated BRD to Functional Specifications Document (FSD) and created prototypes.
• Developed Use Cases as well as flow charts based on the proposed enhancement for the system
• Developed training manuals for end users and for customers.
• Developed Stored Procedures and views to generate various Drill-through reports, parameterized reports using SSRS.
• Managing the Project from Atlanta with team size of 31 resources at Onsite-Offshore model.
• Performing activities like Test Planning, Test Strategy, Resource Identification and Recruitment, Trainings, Client High level Reporting
• Worked as Test Lead for team involved in Manual and Automation testing using Selenium and QTP
• Preparing Various Management Reports like, Project Metrics, TCP, Risk Register, Issue Register, Project Management Review PPT
• Coordination with Onsite managers, Defect management team, Development team, Clients
• Ensuring that the Progress of the Project is on track and Resource utilization
• Preparing various Dashboard and Presentations for client and top Management
• Ensuring that All the Org level processes are followed by the team
• Addressing / Resolving Issues faced by Client and Resources.
• Goal setting and Conducting Appraisals of team members, participating in Audits.
• Working on Proposal and Estimations for prospects clients.
• Coordination with Finance for the Invoices presented to Clients.
• Coordination with various teams like, VISA Cell, Travel desk, Technical support team, RMG, HR, Security, QMG