PROFESSIONAL SUMMARY:

• Business Analyst with around 5 Years of solid experience in Banking, Finance and Insurance industry.
• Extensive experience of all phases and methodologies of Software Development Life Cycle (SDLC) including Waterfall, Agile/Scrum, RUP and Application Development Lifecycle Management (ADLM).
• Strong project management skills including planning, scheduling , and monitoring with experience in requirement gathering, gap analysis , risk analysis , effort estimation , Business Process Re - Engineering, ERP Systems Implementation, ServiceNow .
• Experience conducting Joint Application Development (JAD) sessions, Brain Storming sessions, Client Interview, one-to-one interview, for deriving functional/non-functional requirements.
• Proficient in various corporate banking products ( Insurance , commercial lending , retail lending , working capital finance , trade finance , long term finance , project finance , lease finance , etc.)
• In depth knowledge of all transactional aspects of the life cycle of an insurance policy and annuity policy .
• Experience in maintaining organization standards and corporate governance policies within the project.
• Extensive experience in Business Process Mapping and Modeling using Visual modeling tools.
• In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans
• Solid understanding of technical/functional requirements and can work quickly with new software applications and technologies.
• Hands-on expertise in UML Modeling like Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Process Work Flow charts, Interaction Overview Diagrams, & Timing Diagrams.
• Experience in Designing and reviewing of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Requirement Specifications (FRS), Systems Design Specification (SDS), and testing documents.
• Experience in developing Requirement Traceability Matrix (RTM) for requirements that helps map them according to the requirements and test plans created by the team.
• Proficient in designing, documenting into the system and notating business requirements, specifications, use-cases, user stories, test-case scenarios. Also conducting user acceptance testing (UAT), training, and implementing of the new processes/technology.
• Experience working with testing team (QA Team) to write test cases maintained numerous automated functional regression tests from the ground up and delivered on time while working within an Agile (SCRUM) process.
• Successfully established Key Performance Indicators (KPI) for the ERP application performance measurement in a specific functional area of the organization.
• Experience in implementing Software Quality Assurance (SQA) development policies, procedures, SDLC and testing of methodologies.
• In-depth implementation knowledge of Data Warehousing, OLAP operations like rollup, drill down, slicing/dicing, pivoting using BI tools.
• Business Intelligence reporting using SQL Server services like SSRS, SSIS, and SSAS. Build and maintain SQL scripts, indexes, and complex queries for Data Analysis and Extraction.
• Excellent skills in analysis, design, development, and implementation of ETL and reporting components.
• Experience in Data Management and involvement in Data/Dimensional modeling Data Extraction, Transformation & Loading (ETL) and Business Intelligence Reporting using Cognos.

TECHNICAL SKILLS:

Business Skills: Business Process Analysis & Design, Gap Analysis, Impact Analysis, JAD/JRP Sessions, Requirement Gathering, and Use Case Modeling

Methodologies: Waterfall, Agile, RUP, Scrum and Iterative

Documents: BRD, FRD, SRS, RTM, User Stories, Epics

UML: Use Cases, Activity, sequence diagrams, flow charts, OOD using tools like Visio, Rational rose

MS Office tools: Outlook, MS Word, MS Excel, MS Visio, MS SharePoint, MS PowerPoint

Languages: HTML, C++, JAVA, .Net, XML, Oracle SQL, PL SQL & MS SQL

Testing Tools: HP Quality Center, HP ALM

Database: Oracle RDBMS, SQL Server Services, MS AccessReporting Tools: IBM Cognos, Tableau

Project management tools: IBM Rational Requisite Pro, Rational Clear quest, Dashboards, MS Project, Rally, JIRA

PROFESSIONAL EXPERIENCE

Confidential, New York City

Business Analyst

Responsibilities:

• Gained insight about the structure, Business model, and current process workflow of the organization from existing artifacts.
• Performed requirements gathering using both formal and informal sessions through interviews, NetMeeting questionnaire, video conferencing, JAD sessions and conference calls.
• Analyzed, defined, documented and communicated business requirements to technical architects, developers by interacting with the end customers to meet business partner’s needs.
• Participated in various meetings/discussions, with Product Manager, SME, Lead Business Analyst, and Project Manager, to discuss and consolidate the business requirements.
• Involved in identifying the problem definition as part of continuous process improvement using Define, Measure, Analyze and Improve to support the business continuity of the organization.
• Implemented Unified Modeling Language (UML) to prepare Use Cases diagrams, process and work flow diagrams, sequence diagrams from the gathered requirements and created diagrams using MS Visio.
• Facilitated creation of “as-is” and “to-be” business Process Flow using Rational rose/MS Visio.
• Perform Risk Data Aggregation and Report Consolidation under the Basel Risk Reporting guidelines established by Basel Committee on Banking Supervision (BCBS).
• Created business requirement document (BRD), Systems requirement document (SRD).
• Successfully documented functional/ non-functional requirements.
• Created use cases, user stories, product documentation, user manuals and developed mockup screens to communicate GUI design with web app developers.
• Tracked the performance and progress of each sprint cycle with burn down chart identified burn down velocity
• Facilitated the daily scrum meeting, sprint plan & retrospective meetings at the beginning and end of each sprint cycle.
• Facilitated Product Backlog grooming sessions with the technical team and Product Owners.
• Lead the daily scrum meetings and identified the impediments faced by team members and updated competed tasks on a day to day basis.
• Communicated the feedback by other stakeholders from scrum framework meetings to the scrum team.
• Coordinated with Project Manager to create Work break down structure (WBS), manage schedules, deadlines, resources and the project tasks using MS Project.
• Participated in solution design sessions with the leads, designers and developers.
• Involved in User Acceptance (UAT) and functional testing.
• Responsible for identifying issues and recommending changes in the application.

Environment: .Net, Agile, UML, MS Visio, Microsoft Office, MS Project, JIRA, Use Cases, Rally, HP ALM, HP Quality Center, SQL server services.

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Used Agile software development methodology in defining the problem, gathering requirements, development iterations, business process modeling and communicating with the technical team for development of the system.
• Created Business Requirement Documents ( BRD ) for Incident, Problem, Change, CMDB , Asset and Knowledge Management based on the requirements collected from all the stakeholders .
• Single point to run agile ceremonies including sprint planning, review, retrospective, and daily standups.
• Conducted analysis "spikes" (short, time boxed research stories) to elaborate on backlog items that needed more analysis, researching requirements, and product owner's priority.
• Participated in daily scrum meetings and was responsible for tracking hot topics and impediments every day.
• Performed configurations and customizations of ServiceNow applications like Incident, Problem and Change.
• Good understanding of functional implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting
• Leveraged process flow, detailed work flow charts (in MS Visio), and screen mock-ups to facilitate in grooming of the stories.
• Shared actual time usage information with Agile team so that the team can track progress via burn down charts.
• Maintained solution specification documents (SSD) throughout the agile development life cycle.
• Maintained and administered the implemented instance of ServiceNow and performed tasks such as Configuring Users, company, site, location and other existing fields, Support Groups, assignment rules, categorizations, CI data, SLA etc.
• Used Agile elicitation techniques, i.e., workshops, prototypes as much as possible while avoiding techniques that require longer lapse times or interpretation and documented them.
• Assisted Quality Services team in performing System and UAT testing in an agile scrum framework.
• Worked in Rally day-in-and-day out.
• Interacted with customers and product managers to understand Key Performance Indicators (KPIs) and timelines.
• Worked with the team to ensure releases met quality standards and functional requirements.
• Provided subject matter expertise to diagnose bugs and formulated solutions during User Acceptance Testing as well as after the product was deployed in Production.
• Prepared End User Guide Document.

Environment: Agile/Scrum, HTML, UML, MS Visio, Microsoft Office, Service Now, JIRA, Use Cases, Rally, IBM Rational Requisite Pro, HP ALM, HP Quality Center, IBM Cognos, SQL.

Confidential, St. Louis, MO

Business Analyst

Responsibilities:

• Involved in identifying the problem definition as part of continuous process improvement using Define, Measure, Analyze, and Improve to support the business continuity of the organization.
• Gathered business requirements using appropriate elicitation techniques like user observation, brainstorming, client interviewing, and document analysis. Conducted JAD Sessions with various stakeholders and project team.
• Established Requirements Traceability Matrix (RTM) using Rational Requisite Pro to trace the completeness of requirements.
• Developed high-level and low-level documents like Business Requirements Documents (BRD), Functional Requirements Documents (FRD), and System Requirements Specification (SRS).
• Conducted Business Workflow Analysis, Process Analysis, SWOT Analysis, Cost-Benefit Analysis, and Gap Analysis to know the condition of the current system in use.
• Used Unified Modeling Language (UML) to prepare Use Cases Diagrams, Process Flow Diagrams, Sequence Diagrams from the gathered requirements and created diagrams using MS Visio.
• Followed Agile/Scrum Methodology.
• Coordinated with the Product owner in prioritizing the User Stories in the product backlog.
• Facilitated daily scrum meeting, sprint plan & review meetings at the beginning and end of each sprint cycle.
• Generated Burn Down chart and tracked the status of the each sprint cycle for that release.
• Coordinated with Project Manager to create WBS, Manage Schedules, Deadlines, Resources, and the project tasks using MS Project.
• Involved in Project Management activities like defining/managing project scope, schedule management, creating project plans, tracking and communicating project status, deliverables, and milestones using Gantt chart.
• Contributed towards defining Level of Effort (LOE) and critical path analysis (CPA) using PERT Chart.
• Maintained Data Requirement Artifact to identify the characteristic of data type that is entered into the GUI interface.
• Coordinated with architects to create Test Plan & Test Cases for system testing.
• Developed the training schedules, user manuals, and trained the business/end users.

Environment: Jave/.Net, Agile/Scrum, MS Office Suite (Word, PowerPoint, Excel, Outlook), MS Project 2010, Visio, UML, SharePoint 2010, SQL, HTML, XML, Mockup Screen, Tableau, IBM Rational Requisite Pro, HPQC, SQL server services.

Confidential

Business Analyst

Responsibilities:

• Gathered business requirements using appropriate elicitation techniques like user observation, brainstorming, client interviewing, and document analysis. Conducted JAD Sessions with various stakeholders and project team.
• Established Requirements Traceability Matrix (RTM) using Rational Requisite Pro to trace the completeness of requirements.
• Involved in data staging design & development and application specification/development.
• Used various SQL commands like Create, Delete, Update and Inner, Outer, Left, and Right joins to update the database and retrieve data for data analysis and validation.
• Used Unified Modeling Language (UML) to prepare Use Cases Diagrams, Process Flow Diagrams, Sequence Diagrams from the gathered requirements and created diagrams using MS Visio.
• Followed Agile/Scrum Methodology.
• Coordinated with the Product owner in prioritizing the User Stories in the product backlog.
• Facilitated daily scrum meeting, sprint plan & review meetings at the beginning and end of each sprint cycle.
• Generated Burn Down chart and tracked the status of the each sprint cycle for that release.
• Coordinated with Project Manager to create WBS, Manage Schedules, Deadlines, Resources, and the project tasks using MS Project.
• Involved in Project Management activities like defining/managing project scope, schedule management, creating project plans, tracking and communicating project status, deliverables, and milestones using Gantt chart.
• Contributed towards defining Level of Effort (LOE) and critical path analysis (CPA) using PERT Chart.
• Maintained Data Requirement Artifact to identify the characteristic of data type that is entered into the GUI interface.
• Coordinated with architects to create Test Plan & Test Cases for system testing.
• Developed the training schedules, user manuals, and trained the business/end users.

Environment: Java, Agile/scrum, Windows, MS Office Suite (Word, PowerPoint, Excel, Outlook), MS Project, Visio, UML, MS SharePoint, SQL, HTML, XML, Mockup Screen, HP ALM, HPQC, Oracle RDBM