SUMMARY:

• Result oriented IT Professional skilled in leading the development, delivery and support of effective business solution.
• Strong leadership skills resulting in successful and timely delivery of projects. Self - motivated, customer driven and process oriented with strong interpersonal skills.
• Working with local and remote teams as well as vendors, across multiple development technologies and processes.
• Offers unique combinations of IT solution, business transformation strategies and tactical cross-functional leadership in delivering successful applications and projects.
• SQL database queries
• CRM data management/Salesforce
• Scrum Framework

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington, IL

Senior Business Analyst

• Researched and evaluated third-party software and service partners for purchase or engagement focused on cost reduction or risk mitigation.
• Created project plans, organized project meetings, run daily scrums, maintained product backlogs.
• Led and managed project team members from initiation to completion. Change Management advocate.
• Facilitated kick-off meetings and led multiple complex projects simultaneously.
• Managed, Tracked and documented all aspects of project life cycle: Ranging from Initiation and Approvals, through Transition, Completion and Maintenance.
• Provided oversight and direction for clients’ strategic program planning and managed cross organizational integration projects: Including seamless work movement activity, quarterly data integrity audits, development and implementation of enhanced metric tracking, reporting, and performance procedures.
• Responsible for the progress of assigned complex projects/processes within budgetary and scheduling guidelines, creation and tracking of projects; escalated and tracked project issues; documented progress and prepared status reports.

Confidential, Normal, IL

IT Project Manager

• Managed the life cycle of code development, from ideation to sprints to deployment of multiple small to large scale agile IT projects. Tracked and communicated team velocity and sprint releases of Campus Solution projects.
• Liaised with senior leadership and stakeholders to evaluate and develop business cases/solution output.
• Empowered teams to self-organize and fostered cross-functional development of projects.
• Managed change and project improvement by increasing the productivity of Scrum teams by 20% and the quality of deliverables for Campus Solution initiatives. Provided direction to project resources on all project phases from initializing to closing; ensuring all required documentation was completed and approval processes were followed.
• Ensured proper analysis, development, testing, signoff and change management tasks and processes were followed.
• Managed project plans including resource assignments, activity updates, schedules and key deliverables.
• Worked with outside domains, internal and external business customers and IT staff as projects dictated, giving periodic status updates to IT management and all stakeholders.
• Ensured data quality and compliance to PMO standards. Provided insights and analysis on project performance, by utilizing PPM tools such as Clarity to deliver metrics and reports.

Confidential, Groton, CT

Senior Business Analyst

• Developed and successfully completed the business requirement plan for Pfizer “Pharmsci” lab tracking system.
• Acted as liaison and collaborated with various cross-functional teams at Pfizer Business Technology. Responsibilities include developing and defending budget, tracking actual spending and action plans to address business-related issues.
• Responsible for developing detailed functional specification requirements including use cases/scenarios and business flow processes for Pfizer Impala Protocol Copy/Clinical Manual tool.
• Collaborated with high level executive leadership to execute strategic project initiatives.
• Designed and communicated basic conceptual data and process models to stakeholders and the technical team.
• Facilitated meetings/workshops with clients to gather & document requirements and explore potential business solution.

Confidential, B loomington, IL

Senior Business Analyst

• Collaborated with teams of experienced IT professionals, Business Analysts and Project Managers in CRM/CROM projects where Agile and Scrum methodologies were used in delivering 95% business solution to customer data management roadmaps - resulted in the improvement of customer data accuracy by 75%.
• Responsible for business perspective and subject matter expertise for State Farm customer data quality and customer relationship.
• Conducted root cause analysis on complex data issues and managed cleanup activities for SF clients and agents in the US and Canada Master Data Discrepancies (MDD).
• Responsible for reviewing customers’ insurance policies using IBM Data studio 3.0 and other risk assessment tools in accordance with applicable industry procedures and HIPPA regulatory guidelines.
• Facilitated communications with individual lines of business to drive various tasks to completion in timely manner.
• Translated business requirements into high level, detailed functional specifications.
• Liaised with business partners and stakeholders to analyze client’s business model, goals and objectives as well as customer needs.
• Managed change in scope, risk and customer data issues and any impact they may have on the project plan.

Confidential, Bloomington IL

Program/Project Manager

• Managed and led a business development project that increased revenue by rewriting marketing plan, vision and business development strategies - resulted in company’s visibility to donors and prospective clients.
• Served as a Program Manager for Application Modification projects - ranging in duration from six months to three years. Projects of varying complexity and cost ($100,000 to $5 million). Projects included responsibility for new products, identifying and analyzing enhancements of the business processes, developing and implementing agency website, integration among cross functional areas, and briefing senior management and board members.
• Analyzed business/management data, submitted comparative alternatives and recommended optimum methods of business operations and processes.
• Reviewed program benefits, accounting, feasibility, process reviews, and product development.

Confidential, Bloomington, IL

SFPP Analyst

• Responsible for performing policy analysis and the creation of payment plan processes.
• Collaborated with Underwriting specialists to administer programs, pricing & marketing policies.
• Collaborated with Claims Examiners to evaluate & investigate claims procedures. Handled customer complaints and fraud issues.
• Provided timely communication of customer objectives including active support of critical issues, providing executive interface and briefing in writing and verbally.
• Ensured the success of customer deployments, managing the planning and execution of contractual obligations, and coordinating the interaction of internal, partner and customer resources toward the completion of key services projects.
• Involved in developing new product offerings including suppliers to meet business requirements.

TECHNICAL SKILLS:

Software: MS Project SharePoint Primavera Visio SQL Server .HP-ALM Agile development methodology • Windows OS and Mac OS X Mobile Application Development • Linux SaaS Platforms • MySQL PowerPoint

Methodologies: SDLC Waterfall Essential knowledge of Agile/Scrum processes.