SUMMARY

• Proficient as a top performer in all aspects of the business development process to include requirement gathering, analysis methodologies and process mapping skills
• Excellent communication skills to include written, verbal and interpersonal
• Superb Information Technology skills
• Extensive knowledge working in Visio
• Knowledge in root cause analysis
• Knowledge of software applications and architectures
• Knowledge of PCI, Health Benefits
• Knowledge of HTML, .Net
• Knowledge of Data Analysis and Business Process Mapping
• Knowledge of Software Development Life Cycle
• Experience with all Project Management methodologies
• Knowledge of SQL, MVS, Oracle, CSC (pick operating system)
• Knowledge of working with budgeting and business requirements phases of IT Projects

TECHNICAL SKILLS

• Requirements gathering
• Process Development
• Analytical Skills
• Logical thinking
• Knowledge of software applications
• Architecture design using Visio
• Root cause analysis
• HEDIS
• Documentation of procedures
• Utilization of process mapping, RACI, Six Sigma
• Project Management
• Relational Databases
• Finance knowledge - billing, accounts payable, accounts receivable

PROFESSIONAL EXPERIENCE

Confidential, Virginia Beach, Va

Business Systems Analyst

Responsibilities:

• Requirements gathering for user to fully support applications and business processes
• Work with analysis of processes and automating when needed
• Responsible for risk assessments and corrective action needed
• Created numerous detailed documents for new hires for training purposes
• Supported production environment for both FTP, Claims and Finance
• Responsible for support of several production applications to include databases
• Experience with troubleshooting numerous applications and databases for production issues
• Experience with Share Point
• Knowledge of Data Analysis and Business Process Mapping
• Knowledge of working with budgeting and business requirements phases of IT Projects
• Worked with various groups in JAD sessions to create the end product
• Knowledge with process maps to include generation of them
• Worked with various projects for software updates, database updates, new FTP sites and other processes

Confidential, Norfolk, Va

Business Systems Analyst

Responsibilities:

• Requirements gathering for user to fully support applications and business processes
• Work with analysis of processes and automating when needed
• Responsible for risk assessments and corrective action needed
• Created numerous detailed documents for new hires for training purposes
• Supported production environment for both FTP, Claims and Finance
• Responsible for support of several production applications to include databases
• Experience with troubleshooting numerous applications and databases for production issues
• Knowledge with process maps to include generation of them
• Worked with various projects for software updates, database updates, new FTP sites and other processes
• Knowledge of working with budgeting and business requirements phases of IT Projects
• Knowledge of Data Analysis and Business Process Mapping
• Worked with various groups in JAD sessions to create the end product
• Worked with various vendors on transmit/receive files and troubleshooting issues when needed
• Knowledge of Data Analysis and Business Process Mapping
• Knowledge of working with budgeting and business requirements phases of IT Projects

Confidential, Richmond, Va

Systems Analyst

Responsibilities:

• Requirements gathering for user to fully support applications
• Work with analysis of processes and automating when needed
• Responsible for risk assessments and corrective action needed
• Created numerous SSRS (reporting services) reports for various groups
• Supported production environment with SQL coding and enhancement of code
• Responsible for support of several production applications to include databases
• Experience with troubleshooting numerous applications and databases for production issues
• Experience with Share Point and creating sites and other page
• Worked with HEDIS to include entering, updating, reporting, generation of data, trending, querying
• Knowledge of Six Sigma procedures
• Knowledge of Data Analysis and Business Process Mapping
• Knowledge of working with budgeting and business requirements phases of IT Projects
• Knowledge with process maps
• Worked with various projects for software updates, database updates

Confidential, Richmond, Va

Systems Specialist-Loyalty IT Operations

Responsibilities:

• Responsible for all reporting of daily and monthly vendor relationships to include charting
• Tasked with gathering user requirements
• Worked with implementing processes to include full documentation and data modeling
• Responsible for overseeing all IT Controls and reporting on any issues of non-compliance
• Responsible for risk management for web application and PCI data
• Responsible for controls needed to maintain file maintenance, system maintenance and operations
• Worked with various external vendors on reporting of various daily files related to Mobile Deals and Rewards vendors
• Responsible for documentation of current procedures and processes used in various roles within Loyalty IT
• Responsible for producing Excel and Powerpoint presentations, dashboards and other reporting of statistics
• Experience with troubleshooting of production issues, applications and networking all the way to remediation
• Worked with numerous other departments to include daily operations, documenting processes, and troubleshooting of issues
• Experience with applications used daily by both Rewards and our customers
• Knowledge of various systems, their interfaces and procedures for how they work in production
• Experience with database schema design and troubleshooting
• Experience with Structured Query Language tools and operations
• Worked on various projects to include updates to current applications and business processes
• Knowledge of Data Analysis and Business Process Mapping
• Knowledge of working with budgeting and business requirements phases of IT Projects

Confidential -Chester, VA.

Cyber Assurance Analyst

Responsibilities:

• Responsible for overseeing all security policies, standards and guidelines within the Commonwealth of Virginia and NGC
• Responsible for all regulatory requirements to include SOX and non-SOX IT Controls
• Responsible for monitoring and working with any security incidents involving desktop, servers or networks
• Responsible for doing risk analysis of the environment and putting together corrective action plans
• Knowledge of working with budgeting and business requirements phases of IT Projects
• Knowledge of Data Analysis and Business Process Mapping
• Responsible for gathering, analyzing and working with data structures and implementing changes where required
• Work with numerous security findings that involve our environment at Confidential Corporation
• Worked with various groups in JAD sessions to create the end product
• Developed security policies concerning various areas of security concerns
• Assist in putting together and implementing a security awareness program
• Develop multiple ways to communicate security to all employees and contractors
• Develop newsletter for security awareness
• Co-manage weekly security meetings on issues and concerns within the environment
• Work with security audit findings for remediation efforts
• Experience with development and implementation of new processes/procedures per user requirements
• Experience with working with all applications, development and troubleshooting to include training
• Worked on various projects to include security training the company, updates to various business processes
• Developed highly detailed data models for processes