SUMMARY

• 10 plus years of successful, progressive working experience in Information Technology and as Subject Matter Expert (SME), Senior System Analyst and Senior Business Analyst working on Waterfall and Agile methodologies
• Expert in System and Gap analysis, conducting workshops, analyzing existing business processes, and determining project scope, risks and complexity.
• Extensive exposure on GUI for large portals with specific focus on user experience.
• Extensive hands on expertise on different Banking space - Wholesale Banking - Payments & Cash Management, Internet and Channel Banking. Retail Banking - Credit Card transactions, Payments and Checks, Set up direct deposit, initiate new funding, Wire Transfers, ACH (Automatic Clearing House). Mobile Banking - Remote Deposit Capture, Bill Pay, Transfers. Mortgage - System Integration between Legacy BoA Apps with CFC Apps.
• Trade Data Validation, Data Cleansing (Standardization) and Data Analysis. Analyzing the data elements within the different trade applications and their relations with each other.
• Good understanding of Risk and Compliance in banking domain (AML, KYC)
• Expertise in performing Process Analysis, System Analysis, Use Case Analysis and design, Gap Analysis, Root-Cause Analysis and SWOT Analysis highlighting current and future state of the project.
• Proficient in transforming business requirements into functional specifications, focusing on workflow analysis and design, business process reengineering, user interface design, portal design, and process flow modeling.
• Extensive understanding of SDLC (Software Development Life Cycle) and thorough knowledge of SCRUM, AGILE and WATER FALL methodologies.
• Expertise in Agile methodology (Scrum)- creating user stories, facilitating planning meetings, sprint retrospective, backlog grooming, sprint reviews and maintaining the product backlog
• Expert in tracing requirements throughout the development process and verifying adherence to Requirement Traceability Matrix (RTM).
• Conducted Joint Application Development (JAD) sessions and interviewed Subject Matter Experts (SMEs), asking about detailed functionality aspects of business processes and carefully updating the information to the requirements in an understandable format.
• Experience in working with QA team to develop the Test plans, Test scenarios, Test procedures, and Test cases to conduct User Acceptance Testing (UAT) to ensure adequate testing.
• Expert in writing Project Scope, Project Vision Documents, RFPs and communication plans as well as in managing customers’ expectations for Cisco Webex enterprise deployment.
• Serving as liaison between client management, operations team, and development project groups. Ability to effectively handle multiple priorities, concurrent projects and aggressive deadlines.
• Proficient in tracking, documenting, mitigating and resolving project Risks and Issues.

TECHNICAL SKILLS

Methodologies: Waterfall, Agile, Six-Sigma, Lean

Ticketing Tools: JIRA, Maximo

Core Banking Sys: Finacle, Bancs

PM Tools: Agile Central (rally), MS project

Other Tools: Putty, Netminder, Autosys, ITRS, ARM GAS Job Client, SharePoint 2010,SQL

PROFESSIONAL EXPERIENCE

Confidential, Green Bay, WI

Senior Business Analyst

Responsibilities

• Elicit requirements for the Look &Feel and functionality of the new portals from business to match industry standards through various techniques including interviews, JAD, Focus Group sessions etc.
• Initiate the daily Scrum Call and keep track of the project progress
• Work with Marketing on getting the wireframes for new UI for the LTL and Carrier Portal.
• Work with UI development team to get the design in sync with wireframes and screen mockups.
• Elicit business needs for new In-House e-commerce suite, “ Confidential ” for B2B needs and convert them into Epics, User Stories and tasks in Agile Central with testable MMFs.
• Organize high-level business requirements into Sprint-ready user stories
• Work closely with Product Managers to prioritize the product backlog of user stories.
• Prepare workflow diagrams for the entire portal explaining the expected state in detail.
• Schedule and run daily Scrum call, weekly Retro call and Bi-weekly sprint planning call.
• Preparing Use Cases for the LTL portal enhancements and Test cases for the QA team for functionality, regression testing etc.
• Conducted User Acceptance Testing (UAT) based on the Acceptance Criteria and worked with Development Teams to resolve defects and update the same in Defect Logs.
• Preparing functional design documentation and system design documentation using spreadsheets.
• Prioritize backlogs w.r.t requirement from business and ensure that Product and Release backlogs are current and up to date in Agile Central.
• Pull reports of spend for Project Manager and Commodity owners
• Follow SDLC methodologies for every sprint and document the same in the SharePoint.
• Testing the functionality of every MMF at the end of each release so that proper roll up to MVP is planned and executed.
• Documenting the functional and technical requirements, taking Sign-offs from business and updating the SharePoint repository for al project artifacts.
• Scheduling Scrum retro and documenting all risk factors, conducting RCA and keeping RAG report updated.
• Create and vet the process flow of updated portals to meet the UX of end clients in terms of ease, logical flow and minimum variable path to reach the desired page/ function.
• Weekly reports and dashboard preparation for the stakeholders.

Environment: Web center Sites, MS Excel, MS Visio, UML, Agile Central, SharePoint.

Confidential

Senior Business Analyst-PMO

Responsibilities

• Support on all PMO business activities for 4 Lines of Business as part of shared Technology Group.
• Creation and storage of all project / process documents like BPM, BRD,FRD etc. in line with the Corp and Reg Audits regulations requirements in SharePoint
• Creation of clearly defined process flow and BPM with SIPOC (Supplier, Input, Process, Output, Customer) and FMEA ( Failure Mode Effect Analysis ).
• Preparing process flow diagrams, prototypes for the new applications through Screen Mock ups clearly defining each field/element using Visio.
• Spearhead technology initiatives for the middle office working through scoping, business requirements, testing, and training.
• Follow SDLC methodologies in the financial applications enhancements projects which are in line with enterprise governance models
• Conducted meetings with the team to review Epics, User Stories, Features and examples
• Documented and prioritized user stories for the sprint and maintained product backlogs and release plans
• Monitor and audit project team work to ensure compliance to the change methodologies and controls.
• Develop and document process and procedures for PMO activities and create process definitions.
• Create and distribute reports for proactive tracking of adherence to change/risk policies. Utilize Bank Project/Risk tools, SharePoint.
• Worked with SQL queries for data manipulations.
• Work in financial Wealth and Retail Lines of Business. Part of enhancement of ATM cash deposit functionality, which moved from envelope to currency deposits.
• Establish and facilitate Governance and Control Routines.
• Eliciting and documenting requirements for implementation of Enterprise wise Cisco Webex (SaaS) and working with Cisco POC for the deployment across locations.
• Ensured compliance of projects and documents with Business Processing Methods.
• Creating, Maintaining and Processing documents and requests outlining the level of Systems/Applications access to and from Third Parties (Bloomberg, S&P etc.). Drafting Data Access and Usage agreements, frequency and Control Mechanisms.
• Responsible and accountable for the coordinated management of multiple projects directed toward strategic business and other organizational objectives.
• Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including those external to the organization.
• Managed cost, schedule, and performance of projects, while working to ensure the ultimate success and acceptance of the project.
• Wrote test cases and executes test plans. Conducted UAT and updated defect logs and ensured defect resolution within SLA.
• Created Executive Level Dashboard reports on the current program, future opportunities and client issues.
• Create process flow diagrams, functional and GUI Specs.
• Just Do IT (JDI), Six Sigma initiatives for process improvements and removing redundancies.
• Decompose large data sets into workable subsets for reconciliation and reporting purposed.
• Managed the vendor relationship on SOWs for the portfolio and working with finance and procurement teams for process compliance and accruals.
• Preparing daily EOD reports for operations on the trade Volume and Value and perform analysis of trend using Excel Pivot Tables, Macros and Graphs.
• Created Statement of Work (SOW) for new projects outlining the In Scope and Out of Scope work, Staffing Requirements and project financials and Change Orders (CO) for Staffing augmentation and change in staffing rates for new and on-going projects.
• Prepared RFI (Request for Information) for products available Off the Shelf outlining High Level Business Requirement, Soliciting Software requirement details, Cost per module/license etc. and RFO (Request for Offers) for purchasing, outlining Business need, project milestone/Schedule/requirement, Cost Proposal, work plan etc. for projects under Confidential with business needs exceeding the current capabilities and bandwidth.
• Prepared Cost Vs Benefit analysis for Off-Shelf products Vis a Vis In-House developed products using the needs analysis techniques, priority of business need, No. of licenses required etc for purchasing and keeping a tab on spends Vis a Vis project budget.
• Involved in gap analysis, data analysis to identify any data gaps and eradicate any bottlenecks and minimize risks in the business processes.
• Initiated brainstorming sessions to capture FMEA (Failure Mode Effect Analysis), clearly defining the various scenarios where a failure might take place, the effect it would have on the process, the RPN for such failures and mitigating or devising a work-around for such failures.
• Prepare Use Cases and walkthrough the Dev team on the flow of the application.
• Review Software requirements for the project. Their presence in EARB (Enterprise Architecture Review Board) and if not present, place a request with necessary business case and justification, only if no other similar, cost effective application/software is present.
• Managed the centralized project intake process (new business initiative request) for the portfolio.
• Facilitated JAD sessions to discuss requirements, and resolve conflicts between stake holders.
• Part of record keeping up-gradation initiative for all .msg trade requests received by front office. This initiative was done to enhance search capabilities using the dollar value in an application called Client OnBoarder which also stored all the KYC documents as per FINRA guidelines and bank’s policies towards AML&KYC compliance for clients in PDF formats.
• Enhancement of Navigator Application in Back Office to receive notifications from Client OnBoarder for trades involving incomplete KYC checks, OFAC sensitive trades etc.
• Actively involved in walkthroughs and meetings with project team to discuss related business and project issues.
• Trade Volume reconciliation by Trade Data Validation, Data Cleansing (Standardization) and Data Analysis.
• Eliciting requirements for an interface system for Credit Cards which returns decisions on various aspects like transaction approval/disapproval, card renewal, credit/cash line increase/decrease etc.
• Enhancement of “New Money” deposit feature in for new customer accounts opened in Sales Fulfillment Process. Workflow process updated from limited checks to enhanced checks for new checking, savings, CDs and IRA accounts.
• Requirement documentation for Updated “flags” feature for deposits above threshold into Checking/Savings account as per AML guidelines.
• Eliciting requirements for New feature additions like “Total Deposit- Current Statement Cycle”, “Type of Deposit” for Deposit application interface in Fulfillment process
• Performed Feasibility, Adaptability and Risk Analysis to identify Business critical and high-risk areas of the application.
• Provided daily communications including scrum notes, sprint review reports and project retrospective
• Extensively involved in test plan, test cases, design, data validation and report testing.
• Facilitated User Acceptance Testing (UAT) with the business users and communicated the change requests resulting from the UAT.
• Initiation of daily stand up call to review the work progress and distribute the minutes to track pending action items which would go into the weekly dashboard in SharePoint.
• Managing the skills inventory of the whole portfolio to manage resource demand based on business request.
• Identified issues & risks related to the business by gathering information, checklist analysis and assumption, SWOT analysis, Quantitative risk analysis and prepare risk responses.

Environment: Windows Server 2008, MS Excel, MS Visio, SQL, UML, Agile (Scrum)-Waterfall (Hybrid), SharePoint, JIRA.

Confidential

Business Analyst

Responsibilities

• Support Run & Build of the IT systems on a daily basis following Incident Management, Problem Management, Release Management and Change Management in Confidential followed ITIL process.
• Worked closely with business users in defining the scope, analyzing business requirements and segregating them into high level and low level requirements
• Working with colleagues to ensure the smooth transition of all enhancements and major projects through to support
• Participated in CAB (Change Advisory Board) call from an implantation perspective and provide a sign off for the changes to happen.
• Provided financial analysis and reporting for management on spends and Cost-per Project with product Owners to control and manage costs and Monitor and report on Project spend
• Work with the use cases already designed and conduct UAT testing based on the test cases prepared and vetted by the QA team.
• Generated various SQL queries as and whenever required.
• Assisted in preparing risk management and minimization plans from the issues and data gaps identified.
• Taking ownership of all support & service contracts and all relevant software deployment application uptime and service tickets closure on time
• Interfaced with business analysts to create Business Requirements Document (BRD) and Functional Specifications Document (FSD).
• Created BPM Documents for existing processes outlining process flow, SIPOC and FMEA.
• Worked with cross functional business teams and stored project artifacts using SharePoint.
• Assured all artifacts/signoffs were in compliance with corporate policies and guidelines and archived.
• Ensuring global compliance to all developed policies, procedures and forms.
• Managing a team of internal and Outsource Providers, to ensure the delivery of support services and the maintenance of system integrity at all times.
• Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users as well as trained users to use the system configured.
• Developing and managing strategic relationships with service providers and suppliers using the balanced scorecard approach.
• Managing agreed budgets and financial targets, continuously driving for lowest total cost of ownership for support services; and Managing and implementing disaster recovery plans.
• Conduct regular service reviews with related parties for service improvement.

Environment: Windows Server 2008, MS Excel, Maximo, Putty, Remedy (for ticketing), SQL, Change/Release Management.

Confidential

Application Support Specialist

Responsibilities

• Provide 1st Level Support for Run & Build of the IT systems on a daily basis following Incident Management, Problem Management, Release Management and Change Management in Confidential .
• Daily monitor performance of the application and servers and provide report to management.
• Investigate and rectify performance issues by maintaining configuration settings and liaising with software supplier (Professional Service) and Operation Team for rectification.
• Taking ownership of all support & service contracts and all relevant software deployment application uptime, tickets closing on time as per SLA.
• User access provisioning for applications through ARM tool for different levels (Privileged/Read- Only/RW etc)
• Reviewing various document related to Global applications which includes BRS, PID, SLA & etc.
• Setup, Install & Configure environment for testing a new applications release.
• Prepare Application Release note, Installation guide and other supporting Material.
• Preparing monthly report for the Share Data services group
• Handling support activities for Shared Data services applications.
• Migrated application from old version to new version.
• Supporting other Data center’s shared data application

Environment: MS Excel, Change/Release Management.