SUMMARY:

• Experienced and well organized Business Analyst with 10+ years of experience in Utilities, Sales, Healthcare and financial services.
• Experience with SAP FI, HR, ISU, Work management and SCM modules
• Experience in working with the Ventyx (ABB) service suite including work management and scheduling systems
• Experience in integrating the Ventyx (ABB) suite with SAP EAM/work management and IS - U CRM system
• Assisted in developing the RFP process for selecting the new planning and budgeting system
• Experience in AML tools such as Actimize systems and related topics knowledge and understanding of fixed-income trading, asset management and portfolio management applications and how they are impacted by the, Anti-Money Laundering, and Customer Identification Program (KYC/CIP), Basel compliance using industry standards and regulatory guidance, etc.
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analysis, System Analysis, GAP Analysis, and Risks Analysis
• Experience in developing Scope/Vision Documentation, Project Plan, tracking Project Process, and managing resources to ensure successful delivery
• Expertise in Collection, Analyses, Documentation of User Requirements, as well as Organizing interviews, User meetings, Workshops and JAD sessions
• Expertise in the management of User Request Change, and handle User Conflicts
• Extensive experience in documentation of business requirements and functional specifications, including BRD, FRD
• Proficient in creating Use Cases, Use Case Diagrams, Class Diagrams, Sequence Diagrams and Activity Diagrams etc.
• Expertise in development of Conceptual design, Logical design and Physical design for Database, Data Warehousing.
• Excellent Communication and Presentation skills; Extensive working and presentation experience with business users, software developers, senior management as well as business leaders.
• Experience in unit, Integration, Regression and User Acceptance Testing (UAT)
• Strong verbal and written communication skills
• Result oriented, motivated and an organized team player with a capability of working for a common goal
• Composed, professional and a well-balanced individual with strong understanding of business relationships and business requirements

TECHNICAL SKILLS:

ERP: SAP ECC 6.0

SAP Modules: FI, HR and SCM

Operating System: Mac OS, Windows 97/2000/XP/Vista/7, Unix

Methodologies: CMMI, Waterfall, RUP and Agile Scrum

Languages: SQL, HTML

Business Modelling Tools: MS Visio, Rational Rose

Databases: SQL Server, SQL Plus MS Access, Oracle

Testing: HP Quality Center, ALM

Management Tools: Rational Requisite Pro, MS Project, MS Outlook, Lotus Notes, MS Sharepoint

Reporting Tools: Crystal Reports, Business Objects, MS Excel Ms Visio, MS Access

PROFESSIONAL EXPERIENCE:

Confidential, MI

Senior Business Analyst/DEV Ops

Responsibilities:

• Developed Business requirements, Business Process flow and to-be process flow for new budgeting system - IBM Cognos TM1 for planning and forecasting
• Worked with the project team to build the dimensions necessary to meet the business requirements
• Involved in developing the interfaces between SAP and TM1 budgeting system to load the financial data
• Worked with the team to acquire and load appropriate test data for unit and string testing
• Build T1 processes to meet business requirements
• Provided guidance to the business on reconciling data to source systems using Excel
• Developed excel and web user interfaces to facilitate the input of assumptions and inputs from users
• Review all components of the system in the context of the business process, to make sure it is production ready. This includes cleaning up any objects developed during the course of prototyping which are no longer needed and making sure TI process scripts are properly parameterized with reasonable levels of error checking.
• Provided support as needed in developing Excel TM1 reports.
• Supported in implementing and documenting security necessary to meet business requirements.
• Developed Operational level metrics, managed and engaged team in assessing monthly baseline, process improvements and SLA.
• Assisted with the identification of IT-related initiatives and projects on day-to-day and project activities
• Provided overall support to the Desktop, Mobility, Remote Access Operations C&I, IT Operational areas, PMO, Program Management, Problem Management, Communications and Quality Improvement as needed.
• Provided 24X7 On-Call support for Ventyx Service Suite Application tool Mobile (MA), Dispatch (DA), Work Force Availability (WA) and System Admin (SA)
• Executed R8 and R9 reports through Oracle SQL developer
• Worked with ABB to build new configurations for Development, Quality and Production environments
• Developed basic technical documentation, primarily listing key maintenance and administrative processes, and what steps need to be taken within the TM1 system to perform them. The documentation will also list all the cubes and dimensions in the system, including assumption cubes, and describe their purpose
• Involved in developing the statement of work with the Implementation vendor
• Involved with the month end closing activities
• Developed Go-Live readiness plan

Business Analyst

Responsibilities:

• Documented retail deposit-related know your customer (KYC) processes and procedures, identification/disposition of higher risk customers, and maintained within Actimize the list of the deposits of high risk customers.
• Interacted with SME’s (subject matter experts) of different divisions and followed a business analysis and design methodology around the agile (scrum) methodology.
• Investigate potentially suspicious activity referred to the retail deposits AML team by fraud operations or the Actimize team, ensure timely submission of Suspicious Activity Reports (SARs) and (CTRs).
• Conduct JAD sessions involving SME’s, business users and other stakeholders for better understanding and refining of the requirements.
• Designed data models in collaboration with data architect and data modelers, supported in creating ER diagrams defining entities, attributes, relationships and business rules.
• Participated in BRD review meetings to provide knowledge and expertise on Anti-Money Laundering initiatives and AML deliverables.
• Developed report layouts for Suspicious Activity and Pattern analysis under AML regulations.
• Analyzed the existing customer data, and understood the necessary information that needs to be captured for each existing customer and prepared missing values, anomalies for the completion of the CDD.
• Develop UML diagrams like Use Cases Diagram, Activity Diagram, Sequence Diagram, Class Diagram and Coloration Diagram using MS VISIO.
• Reviewed and analyzed the use cases and came up with system design and test plan templates and developed test plans, test cases and test strategy.
• Designed the test plans and test scripts based on the user requirement specification and conducted UAT- Integration testing, Unit testing.
• Provided training and assistance to business users

Tools: & Technologies: MS Office (Excel, Word, PowerPoint, Access), MS SharePoint, SQL Server, Jira, HP Quality Center, Erwin, NICE Actimize

Business Analyst

Responsibilities:

• Created Project Plan for the new applications to capture potential conflicts with existing process and downstream systems.
• Managed the implementation of Investor tools Perform FPC (For Private Clients) Portfolio Management System for the Municipal Bond trading desk including Treasuries as a Business Analyst.
• Analyzed and designed customized data feeds to populate Perform with trade and securities data from diverse databases and the Security Reference Data Master.
• Conducted formal one-on-one meetings to analyze existing trade process with business users.
• Developed business requirements for proprietary bond allocation models to be processed on Perform.
• Managed end-user and vendor interaction for the migration project including senior officers and portfolio managers.
• Periodic portfolio reviews and client meetings to update the clients on portfolio performance (equities, fixed-income securities, derivatives)
• Mapped a complete end-to-end pricing data and trade flow -- a first for Grosvenor Capital Management.
• Developed an application to facilitate speedier new security set up in the enterprise security master.
• Developed Use Cases for Pricing and other market data flows and transmission of analytics data from a data mart.

Tools: & Technologies: Agile Scrum, Basel Accords, MS Suite (Excel, Word, PowerPoint, Project, Access, Publisher, Outlook), MS Visio, UML, SQL, Rally, Factiva, Actimize.

JR, Operation Analyst

Responsibilities:

• Performed feasibility and adaptability study to identify the business critical areas from
• User perspective.
• Performed Risk Analysis of the requirements to identify the key business risk areas for the project and prioritized the application development and testing.
• Involved in the full System Development Life Cycle of the project.
• Understood the portfolio dynamics and AS-IS and TO-BE scenarios.
• Gathered user and business requirements through interview surveys, questionnaires and prototyping.
• Involved in designing UI for multiple trades.
• Loaded data from flat data files into SQL Server 2008 database tables using bulk insert, and table export/import; loaded data from flat files and excel sheet into Oracle database using SQL*Loader.
• Involved in creating test cases and test scripts to check the functionality of application during UAT.
• Conducted manual front-end functional testing of different modules.