SUMMARY:

• Over 8+ years of professional experience as a Business Analyst in e - commerce/Retail Industry.
• Specific expertise includes: requirement & stakeholder analysis, data gathering, data modelling, documentation, mobile analysis, testing and IT strategy consulting
• Extensive experience in analyzing and requirements gathering and writing system functional specifications.
• Extensive experience working with vendor e-commerce tools like Microsoft commerce as well as helping construct and integrate in-house e-commerce applications.
• Extensive experience with Business-to-consumer sales of tangible goods/online services and Business-to-business scenarios, such as e-procurement
• Proficient at use of project planning tools such as CA Clarity, Open Workbench and Microsoft Project
• Gathered requirements for Order management, Warehouse management system (WMS), Ecommerce B2Cand B2B portals
• Proven success as a business analyst through the years, providing a well-balanced understanding of business relationships, business requirements, and technical solutions.
• Strong experience in RUP Business modeling process.
• Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a business analysis methodology for application functionality designs using IBM’s Rational Rose.
• Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Highly effective management and organizational skills with ability to prioritize.
• Exposure to Client/Server, Web Application developmental tools and Software development and design.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills.

TECHNICAL SKILLS:

Business Skills: Business Definition Requirements, Business Process Analysis, Gap Analysis, Use Case Modeling & Analysis, Business Environment and Market Research Analysis

Methodologies: RUP, OOAD, AGILE, UML & Business/Data Modeling

Testing Tools: Win Runner, Load Runner, Test Director, Quick Test Pro, PR Tracker

Operating Systems: Windows XP/95/98/NT/2000, Mac OS X, DOS, UNIX, Linux

Databases: Oracle 8i/9i; SQL Server 7.0 & 2000; Access 2000, MS SQL Server, MySQL, DB2

Content Management Tools: Documentum, SharePoint, Interwoven, FileNet

Languages: UML (Use case, activity diagram, sequence diagram, data flow diagram, component diagram), C, C++, HTML, Java, SQL, PL/SQL, ASP.NET

PROFESSIONAL EXPERIENCE:

Confidential, Plano, Texas

Sr. Business Analyst

Responsibilities:

• Elicited Reporting Requirements (ORMA) from key Business Users through surveys and focus group sessions.
• Developed report designs and mock-ups that captured the future state of the OBIEE report environment.
• Actively participated in Analysis and Design sessions to ensure alignment between Mock-ups developed and Reporting Requirements.
• Actively participated in the Change Request Process by providing detail on data and reporting needs and clarify questions from the Technical team.
• Developed documents including Data Dictionary, Functional Specification Document, Change Requests, Data Analysis Reports, etc.
• Actively participated in QA Test case reviews to explain new functionalities to Testers and ensure test cases aligned with approved requirements.
• Triaged PISL RMA defects with the Testing team to ensure all critical defects were addressed ahead of the scheduled release.
• Trained Oracle end users and customers on existing and new deployments use; and created Oracle reference guides for various eCommerce functionalities.
• Tracked project spending for PeopleSoft, Oracle eCommerce and Oracle IDM projects

Environment: Java, J2EE technology, Windows 2000 Advanced Server, UNIX / Oracle Platform, SQL, SQL Server, MS Visio, RUP, Rational Rose 2002, Rational Clear Quest, Rational Clear Case, Rational requisite pro, rational test manager, Rational Robot, SQL, Toad for Oracle, OBIEE, JIRA, Oracle DB2, ADW, EDW, HP QC, SOA, Info vision, Micro Strategy

Confidential, Arlington, VA

Business Analyst

Responsibilities:

• The aim of the project was to enhance the functionalities of various existing applications linked to ecommerce.
• Gather requirements by conducting meetings and brainstorming sessions with end users and SME and document them using Requisite Pro - the documentation tool offered by Rational.
• Proficient with E-commerce Content Management System and POS - Point of Sale systems
• Provided recommendation for use of ATG Commerce for B2B and B2C business.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Prepared test strategy to test the Clarity Workbench functionality & business process. This includes cross partition, regression & functional testing.
• Perform Gap Analysis of the processes to identify and validate requirements.
• Developed Clarity Workbench Processes using GEL Scripts, generated reports using Portlets and Actuate e.Report Designer.
• Organize requirements into high level Use Cases and low level Use Case Specifications and modeled them into UC, Activity and Sequence Diagrams using Rational Rose and MS Visio.
• Developed an interface between Oracle PA (Financials) & Clarity to bring the Non-Labor transactions into Clarity.
• Responsibly managed Resource Allocation, Budget Planning and Project Scope Management using CA Clarity and Open Workbench.
• Apply UML notations and methodology in developing models that accurately represent the business process and workflows and clearly communicate them to the stakeholders.
• Facilitate JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication.
• Designed Functional Specification Documents for the reports.
• Coordinate and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Review the Test Plan developed by the testing team for testing the application.
• Deep understanding of all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Involved in performing version control and defect tracking activities using Rational ClearCase and Rational ClearQuest.

Environment: Java, J2EE technology, Windows 2000 Advanced Server, UNIX / Oracle Platform, SQL, SQL Server, MS Visio, RUP, Rational Rose 2002, Rational Clear Quest, Rational Clear Case, Rational requisite pro, rational test manager, Rational Robot, SQL, Toad for Oracle, OBIEE, JIRA, Oracle DB2, ADW, EDW, HP QC, SOA, Info vision, Micro Strategy

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Interacted with business heads to finalize the Business Requirements for the application.
• Performed the requirement analysis and documented the requirements using Rational Requisite Pro.
• Managed changes to the POS system
• Used the requirement attributes (priority, effort, and risk) as the basis for negotiating the inclusion of the requirement, to manage the scope of the system efficiently.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Support for an inventory management value assessment to improve financial performance and the customer experience by reducing working capitals and supply chain costs, and improving on shelf availability.
• The Supply Chain scope includes the entire supply chain from production order to shipping & delivery and order management.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Managed changing requirements which included establishing a baseline, keeping track of the history, determining dependencies that are important to trace, tracing relationship between related requirements and maintaining version control.
• Prepared and documented System Requirements and workflows for the Content Management Application tool.
• Checked Business Readiness and determined activities of flow.
• Performed Unit Testing and User Acceptance Testing and documented detailed defects.
• Wrote Procedure Manuals and was responsible for continuity preparedness.
• Managed various tests, stored test information, reviewed and analyzed test results.
• Conducted presentations of the Q/A test results with analysis to the stakeholders and users and documented modifications and requirements.
• Helped in writing Training manuals and helped business with the Training on a one to one sessions.
• Employed Rational Clear Quest for effective Change Management (Requirements Creep) and bug tracking during the testing lifecycle.

Environment: Rational Rose and Requisite Pro, MS Visio, MS Project, UML, XML, Windows XP, NT/2000, HTML, Vignette Content management Tool, J2EE (JSP1.2), XML, XSL, XSLT, HTML, SQL,Oracle9i.

Confidential, Shoreview, Minnesota

Business/ Systems Analyst

Responsibilites:

• Worked with the account managers, managements, and report requestors to gather requirements, get report requests.
• Wrote Business Requirements, analyzed them and tested them.
• Custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ATGs ecommerce suite.
• Owned the entire reporting process. Interacted with the ETL team, developer(s), management, and account holders to get the requirements, document them, design templates, and write specifications.
• Facility planner using Clarity and Open Workbench (OWB) for the scheduling and tracking of all projects and online capture of actual and subsequent posting of hours to Clarity
• Designed report templates based on the requests by account managers.
• Designed Functional Specification Documents for the reports.
• Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Conducted RAD sessions for the report users, requestors, and the developers.
• Used MS Project to manage project time lines
• Prepared Need Analysis Documents of the requirements gathered through JAD sessions.
• Documented all the changes in the initial templates and was responsible for Release Management.
• Used MS Visio to create Flow diagrams and Use Case Diagrams.
• Coordinated with the developer, on day-to-day basis, during the development process.
• Created Test Scripts & Test Scenarios to check report content, layout, and parameters.
• Worked on Report Re-engineering Project and made enhancements to the system flow.
• Reviewed Stored Procedures for reports and wrote test queries against the source system (SQL Server) to match the results with the actual report against the Data mart (Oracle).
• Worked with ETL team during the upload process.
• Helped with Data Mapping between the data mart and the Source Systems.
• Worked with SQL queries using MS Access for data manipulations.
• Enhanced communication lines between executives, managers, and peers

Environment: Java, J2EE technology, Windows 2000 Advanced Server, UNIX / Oracle Platform, SQL, SQL Server, MS Visio, RUP, Rational Rose 2002, Rational Clear Quest, Rational Clear Case, Rational requisite pro, rational test manager, Rational Robot, SQL

Confidential, TX

Business Analyst

Responsibilities:

• Gathered analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Conducted user interviews and documented business and functional requirements.
• Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Created use case scenarios and documented work flow and business process using Rational Rose
• Involved in project management using MS Project.
• Documented requirements associated change requests with requirements and connected requirements with Use cases.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies
• Created business requirement documents and integrated the requirements and underlying platform functionality.
• Interfaced between Business new product builders and System platform builders.
• Worked with systems area to translate business needs into system requirements.
• Made sure the test cases and test process guarantee accountability to business and systems requirements.
• Involved in the testing phase right from the Unit testing to the User Acceptance testing.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.
• Performed extensive data modelling to differentiate between the OLTP and Data Warehouse data models
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Used Rational Clear case for version control
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Used Rational clear quest for defect management

Environment: Java, J2EE technology, Windows 2000 Advanced Server, UNIX / Oracle Platform, SQL, SQL Server, MS Visio, RUP, Rational Rose 2002, Rational Clear Quest, Rational Clear Case, Rational requisite pro, rational test manager, Rational Robot, SQL