SUMMARY:

• A Sr. Business Analyst with IT Programming Background.
• Experience working on multiple projects simultaneously.
• Experience working as liaison between IT and Business Group (responsible for communication and resolving issues between IT and Business. Responsible for peer review of requirements with Development and Testing teams and providing work estimates of project modules).
• Working closely with the Project Managers in managing organizational plans to support the scope and objectives of the projects, identifying system dependencies, risks and mitigation on the IT Side and providing project status updates to the business stakeholders and obtaining sign - off on the documents.
• Experience in Business Writing Skills in Business Requirements Document (BRD), Requirements Traceability Matrix (RTM), Use Case Documents (UCD), Functional and Non-Functional Systems Requirements (FRD), Change Request Documents (CRD), User Guides, and SOP’s.
• Experience in Business Processes, Activity Diagrams and Process Flow Diagrams using UML Tools.
• Extensive experience in conducting Joint Requirement Planning (JRP) sessions and participating in Joint Application Development (JAD) sessions with business groups, senior management and IT groups.
• Technical writer and subject matter expert in the documentation of complex technical processes.
• Experience in Data Analysis and Data Modeling techniques.
• Experience in Gap Analysis and Business Process Re-engineering
• Experience in creating User Guides, Training Materials and training user staff.
• Strong working knowledge of common SDLC models - Agile & Waterfall Methodologies.
• Experience in System and Regression Testing. Helping Stakeholders perform User Acceptance Testing.
• CMMI Level 3 knowledgeable and trained.

TECHNICAL SKILLS:

Modeling Tools: IBM Rational Requisite Pro, DOORS, MS Visio, UML

SDLC Methodologies: Agile and Waterfall Technologies

Change Mgmt. Tool: IBM Rational ClearQuest

Defect /Issue Tracking Tool: JIRA

Info. Mgmt. Testing Tools: HP Quality Center

Web Development: SharePoint 2013, Java, JavaScript, XML

RDBMS: Oracle, Sybase, MS SQL Server, Informix, MS-Access

Languages: UML 2.0, C, SQL, PL/SQL

MS Windows Development: PowerBuilder Ver. 3.0 - 10.0

Operating Systems: Windows 95, 98, NT, 2000, UNIX, MS-DOS 6.2

Windows Add l Software: Microsoft SharePoint 2010, Merant Tracker, PVCS Version Manager 5.2, PowerPoint, MS Project, MS Office.

PROFESSIONAL EXPERIENCE:

Confidential, Washington DC

Sr. Business Analyst

Responsibilities:

• Gathering requirements for the conversion of the web based Case Management PATS (Patient Advocate Tracking System) to a new Application to gather real-time feedback to document, track and communicate patient-related issues.
• Gathering requirements to create a Customer Experience Management System with authoritative customer data to receive real-time feedback, establish interoperability with the Standard Data Services (SDS), have case escalations, case routing capabilities, complaint management capability, alert management, reporting and dashboard functionalities.
• Coordinating with Business Stakeholder from multiple sites (Baltimore, New Orleans, Orlando, and Palo Alto) to gather the Requirements. Prioritizing Requirements based on Increment releases.
• Creating Process Flows, Wireframes and Test Cases. Coordinating with Insight and Design Team and Development Team for peer review of requirements and resolving any issues that arises.

Confidential,Tysons Corner, VA

Sr. Business Analyst

• Coordinating with the Business Stakeholders in gathering the requirements for IRP (Intramural Research Program), Science Advances, TAMS and CRS Projects.
• Working as a liaison between the Sr. Management Group and IT Group.
• Responsible for gathering Requirements and obtaining sign-off from the Business Stakeholders on the Requirements Document. Maintained version history of Requirements.
• Prioritized requirements based on Maintenance Releases.
• Creating and maintaining Business Process Flows, Requirements Traceability Matrix Documents, Wireframes and Prototypes.
• Created Test Plan Document. Created and Maintained Test Cases and Defects List in JIRA.
• Created User Guides and User Training Presentation slides for IRP and SharePoint Upgrade Projects.
• Provided User Training on IRP and SharePoint 2013 Upgrade Project to NIAMS Users.
• Conducted Gap Analysis for TAMS project and coordinated with the Stakeholders for new requirements.
• Coordinating with the Development Team for peer review of requirements documents.

Confidential,Arlington, VA

Sr. Business / Requirements Analyst

• Refining the scope and business requirements with business stakeholders.
• Drafted, reviewed and edited Policy/Procedure documents.
• Created Business Process Flows using MS Visio, Created Business Requirements Document (BRD), Systems Requirements Document (SRD), and Requirements Traceability Matrix Document (RTM) using HP QC Tool.
• Updated existing User Guides, SOP’s and Training Materials as per new enhancements to the Systems.
• Maintaining Requirements Document for the Projects, prioritizing requirements, maintaining version history of requirements, updating existing wireframes.
• Coordinating with the Development and Testing Teams and a participated in UAT and Regression Testing for the projects.

Confidential,McLean, VA

Sr. Business Analyst

• Creating and Maintaining Solutions Specifications Document, Release Notes, Knowledge Articles and FAQ’s.
• Providing Business group with wireframes and snapshots of the changes that will be implemented.
• Creating and Maintaining Requirements Document and Requirements Traceability Matrix Document for TAU Project. Working closely with the Project Manager in day-to-day activities.
• Working closely with the Development Team for JAD sessions and data modeling activities. Coordinated with the business stakeholders in creating the conceptual data model. Assisted the Technical Team in creating the logical and physical data models.
• Created and Maintained Data Mapping and Data Dictionary documents.
• Responsible for creating the User Guides for ALPHA and TAU Projects using RoboHelp.
• Responsible for coordinating with Legal, Policy and Communications departments regarding verbiage that can be used in the SOP Documents, and in obtaining the sign-off.
• Team Member for UAT testing of ALPHA and TAU projects.

Confidential,Bethesda,MD

Sr. Business Systems Analyst

• Responsible for coordinating with multiple Business Stakeholders in creating four Business Process Flows and getting approval on the documents.
• Working closely with the Project Manager to identify system dependencies, risks and mitigation on the IT Side and providing status updates to the Business Stakeholders on the Business Side.
• Created the User Guide for the SBA OHRS (Office of Human Resources) Application.
• Creating Scope Document for the Alternate Processing Site Project for SBA. Identifying the associated risks, and performing disaster recovery and risk mitigation analysis.
• Creating Requirements Document and wireframes/mockups for the ITAM (Information Technology Asset Management) project.
• Participated in the designing and engineering, optimization and standardization of new hardware for the SBA infrastructures including hardware and software recommendation, installation, and management. Identified the associated risks and performed risk mitigation analysis. Updated the Disaster Recovery Plan Document accordingly.
• Performed reverse engineering to draft the requirements to conform to the CMMI Standards.

Confidential, Bowie, MD

Sr. Business Systems Analyst

• Responsible for creating PFD’s (Process Flow Diagrams) using MS Visio.
• Responsible for reviewing the Requirements Documents written by Junior BA’s.
• Working as a liaison between the Sr. Management Group and IT Group.
• Responsible for requirements meetings, managing business and systems requirements documents (BRD and SRD), and obtaining sign-off from the Stakeholders on the business requirements.
• Other responsibilities include working closely with the project manager in managing the releases, working on work load estimates, creating wireframes, assigning work to the development team and providing meeting minutes updates to Sr. Management with the progress of the projects.

Confidential,Rockville, MD

Sr. Business Analyst

• Solely responsible for the Business and Systems Requirements Document, Requirements Traceability Matrix Document and the Change Control Documents according to the CMMI level of standards.
• Worked closely with the Project Manager for maintenance releases, risk analysis, defining the scope of projects, assigning work to the development team.
• Working as a liaison between the Sr. Management Group and IT Group.
• Solely responsible for the Change Control Board meetings, obtaining sign-off from the Stakeholders.
• Extracted data from databases to load it to a single data warehouse repository. Maintained data conversion and data migration documents.
• Responsible for creating use cases, defining and gathering requirements via JAD sessions and stakeholders meetings, creating mockups/wireframes/prototypes. Used Rational RequisitePro for maintaining requirements.
• Prepared Operation Guides, Quick Start Guides, and User Manuals for various modules of the System.
• Responsible for integration of Order and Inventory Management Information from disparate sources into a centralized information repository
• Team member in the SHIN (SAMHSA Health Information Network) Content Management Application System that features a new modular and streamlined design, improved order management, inventory management, and reporting capabilities with back-end Integration with NCADI, NMHIC and ICE websites. This system was designed to conform to all federally mandated security regulations and standards. Capturing meeting minutes for this project and coordinating with the team in resolving the action items.
• Providing training on the new modules. Updating and creating training materials (User Guides and SOP’s) as needed.
• Member in helping the organization achieve the CMMI level 3 Certification.

Confidential,Glen Allen, VA

Business Systems Analyst

• Creating Functional Design Documents and Detailed Program Technical Design Documents.
• Creating user interface screens, reports and test scenarios for the two Applications.
• Creating Change Request Forms templates.
• Coordinating with the outsourced web development team by providing them with the Functional and Technical specifications and by providing clear, concise written documents for ETS.
• Performed Requirements Analysis and maintaining Use Cases and User Stories for creating a Web Application that will Generate, Monitor, Track and Report the Income and Mission generating events hosted by ACS.

Confidential,Glen Allen, VA

Systems Analyst

• Meeting with Stakeholders in understanding the Needs and converting them to Business Requirements.
• Created the functional and non-functional documents, use cases and process flow charts.
• Created test scenarios and participated in the unit, functional and regression testing.