SUMMARY:

• Business Analyst with over 9+ years of diversified experience in elicitation, evaluation, analysis & management of User and System Requirements, Business Process Modeling and Business Process Improvement
• Expertise in CRM and ERP space using Siebel Technology (Sales, Call Center, Service), Mobility and Oracle Apps (‘Order to Cash’ and ‘Procure to Pay’ modules - Purchase and Return Order, Inventory, Depot Repairs, General Ledger, Account Payables and Account Receivables, Project Billing), Oracle Point of Sale and SalesForce application. Experience in testing applications using Mercury automated tools - HP Quality Center, HP BPT, QTP, Web UI and Client/Server application. Experienced in SalesForce and software development methodologies such as Waterfall, V model and Scaled Agile
• Certified Scaled Agile Framework (SAFe) Practitioner, Valid through Oct 21’ 2017
• Adept leader and extremely hands-on in conducting requirement gathering and Joint Application Development sessions, analyzing business requirements and providing simple solutions to complex problems, documentations, workflow processes and process improvements. Demonstrates excellent elicitation skills during SME interviews for projects of different nature and different technology
• Successful in conducting meetings and follow ups, communicating with Clients/Business Users periodically to review the requirements and provide solutions
• Experienced in conducting GAP analysis, data analysis, SWOT analysis, Cost benefit analysis, ROI analysis and User Acceptance Testing
• Collaborated with Project Managers and Client Managers in complex initiatives for Project Documentation, Financial Forecasting and Issue/Risk tracking. Passionate about business and quality processes and decision making through sustainable interventions and measuring value delivered from initiatives
• Experience in creating Work Flow Diagrams, and Work Breakdown Structures Project Charter, and Project schedules. Excellent hands-on on Microsoft Office suite, MS Visio and MS project plan
• Used MS Project to manage schedules, meet deadlines and plan resources. Followed up with weekly Project Status and organized Task Review meetings
• Expert in developing Test Cases, from Use Cases or solution documents, reviewing Test Plans to ensure Use Cases accurately reflect Functional and User Interface testing. Veteran in all kinds of testing activities which include system test, integration test, regression test
• Strong analytical and problem solving skills, excellent planning and multi-tasking abilities, with proven leadership skills in utilizing team and process knowledge to help enterprise make critical decisions
• Excellent communicational and interpersonal skills, efficient management abilities, diligent in individual and groups tasks and solid team leading capabilities

TECHNICAL SKILLS:

ERP Packages: Siebel v7.8, v8.0, v8.0.0.10, v 8.1.1.11, Siebel Open UI, Oracle Applications R12, Point Of Sale

Methodologies: Waterfall, Iterative (Agile), V Model, Scaled Agile

Management Tools: Quality Center, Lotus Notes, Clear Quest, Microsoft Outlook, MS Share Point

Defect Tracking Tools: Quality Center, JIRA, eRoom, Siebel Defect tracker(custom), Remedy

Automation Tools: QTP, QC, BPT Solution

Databases: Oracle 8i/9i/10g/11g, DB2, MS Access 97/2000, SQL

Operating Systems: Windows 95/98/2000/NT/XP/Vista/7/8, MS-DOS

Languages: C, C++, SQL, HTML, XML, UNIX

Scripting: PLSQL

Other Tools: MS Office (Word, Excel, Power point, Visio, Project ), Toad, SalesForce

Environment: Web Application, Client/Server

PROFESSIONAL EXPERIENCE:

Confidential, Milwaukee, WI

Sr. Business Analyst

Responsibilities: .

• Acted as SME for the Salesforce (SFDC) Sales Automation platform requirements prepared the SOR
• Defining the Integration touch points between Siebel and Salesforce application and onus on end to end functional flow using PMM
• Ensured that the proposed solution concepts are aligned with existing enterprise standard
• Reviewed the Functional requirements, Use Cases, and Systems Specifications to the systems and testing partners and was always available as the design, build, and testing phase of the project occurred.
• Developed Business Process Work Flows and Functional Diagrams
• Coordination with Business users, third party vendors, internal EI teams for the requirement elicitation
• Validation of Conference room Pilot demos and providing the required inputs from functional point of view
• Directed daily activities for off-shore resources/team relating to project deadlines and review meetings. Participated in the onsite offshore handshake
• Involved in Project Management and Proposal writing activities

Confidential

Responsibilities: .

• Conducted meetings, interviews and JAD sessions with SMEs, business users and stakeholders to understand their business process and gather requirements and created the Business Requirement and Functional Requirement documents
• Created the as-is process map and to-be process map
• Performed quality reviews and obtained necessary approvals of documentation from appropriate customers, team members, leadership, and various Business area representatives. Version control of the deliverable documents is maintained. Used share point for storing the documents
• Directed other team members through systems development phases - requirements, analysis, design, development, test preparation, testing, implementation, and post-implementation warranty
• Conducting knowledge sharing sessions of the functional requirements with the project development teams
• Involved in Project Plan, Requirements Matrix, Project test schedule and Master Test plan. Conducted review meetings with client and business teams to get the approvals
• Coordinated SIT and UAT test execution activities with 9 offshore team members from onsite (internal and external customers), lead in identifying and resolving issues, test software releases during major product releases
• Developed work plan activities, was responsible for the day-to-day execution of the project delivery including requirements validation, design review, test planning, testing, operational preparations and implementation
• Developed use case with UML for new product functionality.
• Performed end-to-end system tests to confirm customer and system readiness and other specific system areas. Created and executed test scenarios and cases for new and existing applications to ensure quality in client deliverables
• Created and circulated Reports on project quality metrics and status to the business teams
• Facilitated in creation of project plans, resource schedules, knowledge transfers, change controls and business strategies
• Involved in Project Management and Proposal writing activities
• As an ongoing process, conducted lessons learnt sessions with developers, testers and stakeholders. Also documented the results for others to review while following them
• Always adhered to Project Management Methodology

Confidential

Responsibilities: .

• Performed ticket analysis around multiple areas within the Siebel Confidential application (Production Issues, New Requirements, Enhancement Requests, Defects and Data Analysis); results of analysis and proposed solution is documented in detail and shared with corporate workgroup(s) for approval
• Expert in quality reviews and obtain necessary approval for the documentation performed from appropriate business leads, team members, leadership, and various Business area representatives
• Worked with Subject Matter Experts, developers and made sure that the proposed solution adds value and involves minimal changes to the existing functionality. Also made sure that the existing functionalities are not broken
• Involved in Project Management and Proposal writing activities
• Siebel Upgrade Test Phase
• Managed the System Integration Testing with a team of 23 people both offshore and onsite along with actively being a test member. Reporting Test Status to the board, Functional, Regression and Integration Testing was my major activity.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using MS Visio.
• Defined test cases, analyzing bugs by interacting with QA teams and development teams in fixing errors
• Used Siebel Defect Tracker and eRoom database for all the documentation, test phases, defect logging, tracking and for capturing test data
• Training sessions related to PSA module are conducted to ramp up the new team members at the onsite and offshore counterpart

Confidential

Responsibilities: .

• Managed the System Integration Testing, User Acceptance Testing. Was the main Point of Contact for Mobility testing and addressing Mobility issues for all the users (Team Size - 90) during the User Acceptance Testing
• Proposed and designed multiple complex business requirements into solution which created significant ROI to the business. Was always involved in the ROI analysis and data analysis
• Involved in Project Management and Proposal writing activities
• Worked closely with the Client business lead(s) in providing a solution for planned service track and conducting regular demos. Was involved in major decision making processes. With 2B go-live in Jan 2013, there were approximately ~200 PSA change orders being activated which had an average of 5+ million dollars revenue (Combination of positive and negative change orders) generated per month in production environment
• Created GAP, data analysis and Impact Analysis based on AS-IS and TO-BE System
• Developed use case with UML for new product functionality.
• Interacted with other teams through walkthroughs, teleconferences, meetings, etc. so as to get and provide solutions and resolve various issues
• Helped in creation of traceability matrix and mapping the system, interface and end to end test scripts
• Involved in estimation of system enhancements and time frame and resources required to complete the task
• Ensured project team members follow the processes, policies, procedures and standards established by local partners and stakeholders. Took bottom-line responsibility for all the test phases along with offshore-onsite hand shake

Environment: Siebel v7.8, v8.0, v8.0.0.10, v 8.1.1.11, Siebel Open UI, Oracle Applications R11, Quality Center, MS Share Point, JIRA, eRoom, Siebel Defect tracker, Remedy, Toad, SalesForce, Data Analysis, Microsoft Office, Project Management, Proposal writing, Project Management Methodology

Sr.Business Analyst

Responsibilities:

• Performed requirement gathering & analysis by actively soliciting, analyzing customer requirements and prepared the requirements specification document for the application.
• Requirement gathering, analyzing and base lining the Business Requirement specifications.
• Translated the business requirements specifications into functional specifications and GUI specifications based on business rules and company listing/delisting rules and procedures as per the SEC guidelines and NYSE policies.
• Automation of publishing Ticker notices to the market based on business rules governed by Corporate Actions and Market Watch business teams.
• Monitor various module tasks from initiation through transition and organize interdepartmental or cross-functional team activities ensuring completion of project tasks on schedule.
• Served as a primary liaison between the business teams and the technology teams located onshore and offshore.
• Performed Gap analysis and developed data Normalization rules for companies listed on American Stock Exchange to bring them onboard the new web-based application.
• Developed use case with UML for new product functionality.
• Developed Business Process Work Flows and Functional Diagrams using MS Visio.
• Assisted Data analyst help develop Data architecture for the migration of historical records from existing Listing and Compliance application to the newly developed web-based application.
• Planned the UAT testing, test plans, test cases and worked with the business users for UAT test execution & assisted in developing the training documentation.
• Executed end to end business level testing and full-scale production parallel testing.
• Involved in application deployment in Pre-Prod environment ensuring the migration of data to be tested for production parallel testing.
• Streamlined the requirements/enhancements for Post-production release based on business priority to technological severity analyses and mappings.

Environment: Agile & Waterfall, Windows XP Professional, Mainframes, MS Visio, Lotus Notes, MS SharePoint, MS Project, MS Visio, SQL, HTML, SilkCentral, SOAP UI, Thunderbird, SDLC

Sr. Business Analyst

Responsibilities:

• Gathered requirements, analyzed and authored the design documents for Small Group, Provider, and Broker Commissions data migration from legacy BCBSNC system to future state Facets.
• Created Requirements Management Plan (RMP) for broker, group, member, and provider data migration from BCBSNC legacy systems to Facets.
• Documented all data mapping and transformation processes in the Functional Design documents based on the business requirements.
• Reviewed the Functional requirements, Use Cases, and Systems Specifications to the systems and testing partners and was always available as the design, build, and testing phase of the project occurred.
• Translated business requirements into functional requirements and coding approaches for developers.
• Performed Gap analysis for the provider, group renewal data being sent to TriZetto and identified different source systems’, manual processes used to extract the data.
• Created data flow diagrams, business requirements documents, solution design documents and test approach plans for medical and pharmacy accumulator reconciliation between BCBSNC, Prime Therapeutics, and TriZetto’s Facets. Designed the solution using CAFÉ (Common Accumulator Front End) architecture leveraging Message Broker.
• Performed the role of Scrum Master for Prime Facets accumulator integration, developed project plans using MS Project, coordinated with Prime, BCBSNC, and TriZetto for successful delivery of the project to production.
• Clarified requirements for the QA team, reviewed test plans and test scripts developed by development team and QA team to make sure all requirements have been covered and tested properly.
• Used RTC (Rational Team Concert) for planning the sprints and to create/elaborate user stories for team members to work on.
• Used RRC (Rational Requirements Composer) to document all the business requirements, functional requirements, and link the corresponding user stories to complete the traceability.
• Introduced a new adoption items’ process leveraging the RTC tool to manage the constant change in requirements which has been regarded as a huge success. The process has also been implemented as part of the Business Analysis Methodology at BCBSNC.

Environment: Agile, MS Office, Windows 7, X12, MS Visio, MS SharePoint, MS Project, MS Visio, SQL, HTML, SOAP UI, Message Broker v8, Facets, RRC, RTC, Oracle 10G, iSeries, SDLC

Sr. Business Analyst

Responsibilities:

• Participated in writing the high level business requirements, technical requirements and assumptions by gathering information from the business and technical team
• Collaborated with project managers to verify their needs and built the business requirement document according to the feasibility of the project
• Conducted and led meetings to apply the right approaches to successfully complete the functional design documents for each module
• Communicated with senior level and onsite managers to get a sign off on the business and test documents
• Project tracking, co-ordination, issue escalation and defect reporting and tracking
• Reporting daily execution progress to the management team
• Preparation of Test Scenarios, Test Cases, Maintenance of Test Cases. Performing test case reviews
• Provided trainings to the “new comers”
• Working on Change Requests / Enhancements / Defects / Data fixes from start to finish by creating the solution document and then seeking business and technical and functional architect team approval to proceed with the solution as per Project Management Methodology.
• Handled the critical part i.e.., Financial module for AT and CAT testing. Ensured that the interface testing is well disciplined when testing with external teams
• Extensively used Mercury Quality Center raise defects and monitor the progress of assignment of testing activities
• Used SQL queries for performing the backend Testing
• Involved in setting up the End-to-End testing with Optimal Trace to review requirements in early stages of SDLC and designed baselines for testing activity to finalize the test plans and test cases
• Ensured functionality met business requirements as recorded in test results logged in Quality Center
• Created the User Training Manuals to the Client with Microsoft Visuals in the documents

Environment: Siebel Sales 7.8, 8.0, QC, QTP

QA Analyst

Responsibilities:

• As a Consultant, was involved in the analysis on the existing test scripts and scenarios to see if the scripts can be automated using the Infosys BPT solution, one of the crucial phases for the project. Involved in explaining the processes to the client side users
• Provided quality and automation best practice recommendations to maintain quality in the deliverables
• Promoted Comprehensive use of record and play, Parameterization, Checkpoint, and Object Identification in QTP. Converted the required manual tests into automated using Quick Test Pro (QTP)
• Created and executed the end to end test script using the Quality Center. Analyzed the automation testing results and the progress emails sent accordingly
• Conducted multiple sessions with the business team on how to run each script, test suite (containing the group of scripts), how to view the results file which has the test data captured, and how to debug the script in case of failure
• Organized and Attended project meetings, release meetings, and QA status meetings in SDLC
• Ran the same test suite on the upgraded version of Siebel to see if any properties of the objects were changed and updated the automated script accordingly

Environment: Siebel Sales 7.8, 8.0, QC, QTP

Business Analyst

Responsibilities:

• Solutioning of the functional, non-functional, technical requirements after conducting several meetings with the client. Participated in JAD sessions and interacted with technical leaders from various departments for the same
• Creation of the requirement traceability matrix and making sure that the team follows the standard practices
• Designing the Test Plan, Test cases for the Change request received. Creation of the requirement traceability matrix and making sure that the team follows the standard practices
• Testing the System, Integration, Data and End to End flow of the application in various environments
• Testing the impact of the Change Request after the code is modified
• Executing Test Cases & involved in Regression Testing
• Detecting bugs and classifying them based on the severity
• Filing and tracking the defects in product studio
• Creation of the Defect Tracking report and sharing it with the Client business team, Infosys functional and technical team and managers
• Reviewed and analyzed the use cases and came up with system design and test plan templates and developed test plans, test cases and test strategy.
• Updated project tasks, identified project milestones and other deliverables and communicated this with the project manager and other team members to ensure the project was on time and on schedule in SDLC

Environment: Siebel Sales 7.8, 8.0, Mobility Device

Business Analyst

Responsibilities:

• Involved in gathering requirements (Functional, Non Functional, Business), understanding their technical issues and providing the feasible solution for NFM/PEW/IRAMS/CCDB/DE DEVELOPMENT
• Creation of the functional solution documents, getting them verified with the peers and the client team
• Working with a tight deadline and rigid work schedule to match the hours of operations in India due to the time difference
• Prepared process flow-using Visio to better understand the existing business process and worked with the team to find solutions
• Wrote test plans and estimated time frames for functional IT, UAT test phases and Conducted QA meetings for team to walk-through on test plan in the SDLC
• Defined the test scenarios and created the test cases. Mapped them to the requirement traceability matrix. Executed Test Cases & involved in Regression Testing
• Expertise in Problem solving and Bug Tracking Reports using Bug tracking Tools