SUMMARY:

• Over 8+ years of extensive industry experience as Business Analyst with excellent understanding of business requirements, analytical and conflict management skills.
• Proficient in documenting Business Requirements, Functional Requirements, Business Process Flow, Business Process Mapping, and Modeling.
• Strong knowledge of Agile/Waterfall methodologies.
• Skilled in creating Narrative Use Cases, Use Case diagrams, Sequence Diagrams, Activity Diagrams, Flow Diagrams, Wire Frames and other related UML diagrams.
• Experience in reviewing Test Procedures, defining Test cases, reviewing and maintaining Test scripts, analyzing bugs, interaction with team members in fixing errors, automated testing, User Acceptance Testing (UAT) and Post - production validations.
• Fully experienced with the planning, management, development and implementation of concurrent enterprise wide solutions in a highly demanding and constantly changing business environment.
• Experience in conducting Joint Application Development (JAD) sessions with end users, expert team, QA team, and stakeholders for project related meetings.
• Good experience to gather inputs for project budgets by working with the Solutions Managers, Software Engineers, and Software Architects to identify possible solutions.
• Experience in tracing requirements throughout the development process and verifying adherence using Requirements Traceability Matrix (RTM).
• Extensive experience in gathering User Interface and Business Requirements and expectations from Subject Matter Experts (SMEs).
• Good experience in documenting them in Business Requirement Specifications employing Unified Modeling Language (UML).

TECHNICAL SKILLS:

Databases: SQL Server

Operating Systems: Microsoft Windows, Mac

Processes/Methodologies: SDLC models, Waterfall, AGILE, UML

Business Modeling Tools: Rational RequisitePro, MS Visio

Testing and Defect Tracking Tools: Quick Test Pro, HP Quality Center, HP ALM

Applications: MS Office Suite, MS SharePoint, Excel, Word, PowerPoint, Access, HTML

Language: JavaScript, HTML, SAP Java Connector, WebDynpro Java.

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Senior Business/ System Analyst

Responsibilities:

• Knowledge of Capital Markets products including Equities, Fixed Income Securities, Derivatives, and Loans.
• Elicited and gathered high level requirements by conducting stakeholder meetings, interviews and discussions.
• Prioritized business needs, systems problems and conducted impact analysis. Helped business and technical teams in prioritizing wish list and managing Change Request.
• Defined system scope, objectives, prepared BRDs (Business Requirement Document) and HLDs (High Level Design) and Flow Diagrams.
• Used storyboarding technique and dashboard for building consensus on behavioral requirements among stakeholders. Tracked issues (JIRA) and communicate with client for any improvements, clarifications and suggestions. Maintained a Requirement Traceability Matrix ( RTM) to track open requirements.
• Developed Use Cases to model detailed business system elements and data flow.
• Developed workflow, screen mock-ups and conversion requirements for all transaction related activities.
• Communicate between client, technology partners and external vendors.
• Collaborated with development team in identifying UI prototype elements from user’s perspective.
• Worked with development team in designing model to display real time data regarding quotes and prices.
• Assisted in designing tests plans, test scenarios and test case for integration, regression and user acceptance testing (UAT) to improve overall quality of the application.
• Used Microsoft Excel and Microsoft Access for Data Analysis and Reporting.
• Created documentation for training and Help Desk teams.

Environment: Microsoft Windows and Mac, MS Office Suite, JAD, MS Project, JIRA, HP ALM.

Confidential, NY

Business Analyst

Responsibilities:

• Acting as an effective liaison between the business departments, IT departments, and external vendors providing IT related services.
• Provided communication and information to internal stakeholders and to related work teams such as training, knowledge, and self-service teams.
• Defined and initiate projects, and assign resources to manage, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program. Developed designs execution time-lines, cost analyses.
• Maintained a Requirement Traceability Matrix ( RTM) to track open requirements.
• Involved in every stage of SDLC from business requirements to implementation phase.
• Provided training and mentoring on business systems.
• Suggested best practices and opportunities for improvement through automation.
• Conducted JAD and facilitated brainstorming sessions with a diverse group of SAP Users and Consultants to understand users' requirements.
• Worked collaboratively with User Experience Analysts and System Analysts to help document custom and system modifications.
• Developed Traceability Matrix for maintaining/updating current and new system requirements using MS Excel.
• Created and managed Use Case templates by using MS Visio.
• Developed Functional Use Cases to enable developers and other stakeholders to understand the business process.

Environment: Microsoft Windows, MS Office Suite, MS Visio, Rational RequisitePro, HP QC, IBM DOORS, MS Access.

Confidential, NY

Business Analyst

Responsibilities:

• Lead for Portal applications for the client for US, UK and NL regions.
• Gathered business requirements, detailed functional design specifications and system documentation.
• Researched and analyzed the scope of the business opportunities in the market relative to the competitors.
• Involved with a team in creating the Java portal with SAP Support for the client using various tasks included in creating new components and applications as the requirement.
• Testing engineer for end to end testing of the portal before UAT using HP QC tool for defect tracking. Supported and trained team members under shadowing activities.
• Worked with focus groups to seek the functionalities of the system.
• Created Business Requirements Documents and Technical Specification Documents specifying project requirements.
• Used MS Visio to make use case models, activity diagrams, class diagrams depicting whole business workflows in these diagrams.
• Documented business processes in terms of customer service and feedback.
• Conducted JAD sessions to gather feedback from various stakeholders and participants.
• Assisted in designing test plans, test cases and user acceptance testing.
• Actively participated in resolving user issues, bugs and other production problems after implementation.
• Conducted training sessions for business users and employees
• Conducted SWOT analysis and GAP analysis during duration of the project.
• Assisted in change management as per new requirements given.

Environment: Microsoft Windows, MS Office Suite, MS Visio, UML, SQL, SAP.

Confidential, Phoenix

Business Analyst

Responsibilities:

• Managed multiple releases for SAP ESS/MSS modules on the portal. Coordination & Daily update point of contact for the client team.
• Built productive working relationships internally and externally with client.
• Tasks involved handling defects for the previous releases, working on the current release and testing the release, providing support. Project trainer for the newly joined team members.
• Mapped requirements and created Functional Specification Document. Prepared test plans and scenarios. Promoted developed code to production environment and developed associated documentation.

Environment: MS office, RDBMS, MS Word, MS Excel, MS Visio, PowerPoint, Visio, SAP Portal, WebDynpro for Java, ABAP.

Confidential, Chicago

Jr Business Analyst

Responsibilities:

• Managed multiple releases for SAP ESS/MSS modules on the portal. Coordination & Daily update point of contact for the client team.
• The project required extensive documentations for every small change made for the client which included various template documentation for every change made. Creating project specific templates and tracking all document for Changes and Enhancements.
• Involved in supporting the portal applications. Part complex Webdynpro Java code changes to remove/modify few existing Medical, Dental and Vision plans specific to US HR/PY Compensation. Also made yearly changes for the medical, dental and vision plans with updated versions including PCD, KM and code changes. Experience using SharePoint for all documents.
• These portals supported similar applications for SAP HR, BI, SRM, and FICO on portal 7.0 version. Tasks involved handling any defects, testing changes and PCD enhancements.

Environment: MS office, RDBMS, MS Word, MS Excel, MS Visio, PowerPoint, Visio, SAP Portal, WebDynpro for Java, ABAP.