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Business Analyst Resume

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Bethesda, ML

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  • Business Analyst with diverse client-facing experience in US and Asia Pacific region
  • Trained Salesforce Administrator with functional and technical knowledge of CRM systems working towards certification
  • Skilled in System Analysis, Requirement Gathering & Documentation, Project Management and Test planning
  • Highly organized and detail-oriented team player with emphasis on delivering the highest quality
  • Proven experience of over five years, backed by outstanding performance recommendations from previous employers
  • Interacted with stakeholders, clients, peers and senior management to ensure organizational and client objectives are met
  • Actively seeks challenges with a can-do attitude and an enormous capacity to learn and acquire new skills

Work Experience

Business Analyst Confidential, Bethesda, Maryland (2008 – 2010)

General Responsibilities:

  • Proactively collaborated with clients to document functional requirements, use cases, and user interface design
  • Led testing efforts to ensure all issues were identified, tracked and resolved to provide an end-product with minimal errors/bugs
  • Performed client demos to show progress and completed work for various projects

Key Projects and Achievements:

  • Worked with various Government agencies to help build numerous health IT-related web portals and to develop a Technical Assistance (TA) Database for managing/tracking TA requests
  • Involved in planning, organizing and hosting of a workshop on Electronic Health Records (EHR)
  • Responsible for content management and customization of SharePoint site for NORC’s Data Enclave project
  • Helped write proposals in response to Government-issued RFPs

Volunteer Confidential, Bethesda, Maryland (2004 – 2005)

  • Assisted in setup of an online bookstore using Zen Cart (open source shopping cart technology) for their e-commerce website

Internet Specialist Confidential, (2003)

  • Supported customers on various Internet services: Internet connectivity, web hosting, domain name management, email management, network problem/issue identification, and setting up of new websites
  • Received Advanced Internet Specialist Certificate and ‘Employee of the Week’ award in first week on the job

Real Estate Agent Confidential (1999 – 2002)

  • Handled complete end-to-end transaction, starting from advertising residential and commercial properties for rent / sale, showing these properties to potential buyers / renters, preparing paperwork, and closing the deal

Education

Master of Science in Information Technology, Confidential University Bachelor of Science (Hons) in Computing,Confidential University

Skills & Expertise

Technical Documentation

Software / Skills

Standard Operating Procedures (SOPs), Functional Requirements, Project Initiation Documents (PIDs), Use Cases, Test Plans, User Guides, Wireframes, Prototypes,Salesforce Administration, MS Excel, MS Office, MS Access, SharePoint, SQL Server, Visio, Project, Microsoft Content Management Server (MCMS), Oracle WebCenter Interaction Tools

Training

Salesforce Administration (ADM 201), Oracle WebCenter Interaction Courses – ALUI Foundations, Collaboration, Community Management 6.0

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