Sr. Business Analyst Resume

Executive Summary

Proven ability to identify lost revenue and waste through quantitative data analysis.
Demonstrated success in streamlining and automating processes to support executive level decision - making and planning.
Excellent customer relationship skills, facilitating and growing business opportunities.
Exceptional verbal and visual communication skills.
16+ years of U.S. Federal Government Enterprise Information Technology (IT) experience.

EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

Working with a cross functional group of Senior Level Management to develop Business Intelligence to support US Census Bureau business process re-engineering effort in order to reduce the estimated cost of the 2020 Census by $5 Billion.

Confidential

Sr. Business Process Analyst

Human Capital Management

Responsibilities:

Developed Requirement Traceability Matrix (RTM), mapping operational procedures to technical requirements to support IT systems application development and enhancements.
Facilitated Lean Six Sigma projects, Kaizens, and other business process improvement efforts, including identifying key Information Technology (IT) processes, redesigning, directing continuous improvement efforts, and determining net impact of changes.

Confidential

Asset Management Lead

Responsibilities:

Contributed to the successful transition of the Bureau of Alcohol, Tobacco, and Firearms (ATF) to the newly awarded $496m Managed IT Services contract, supporting 15,000 Customer Seats, on a considerably compressed transition schedule.
Developed and executed an asset inventory audit of network infrastructure, printers, monitors, and personal computers. Audit provided LM a baseline of asset management quality of the previous vendor and supported negotiations by LM with the customer on contract re-pricing activities.

Business Development

Responsibilities:

Sr. Business Intelligence / Data Manager

Responsibilities:

Developed and implemented asset reconciliation effort, improving Asset Management data from well-below contract accuracy requirements to over 98.5%.
Improved asset control: Increased customer confidence resulting from implemented changes led customer to end an invoice withholding of $100k/month and agreeing to pay previously withheld payments.
Telecommunications Expense Management: Aligned cellular vendor billing data (Verizon, AT&T, and Sprint) with internal invoicing system to facilitate billing for usage above subscribed service level agreements (SLAs). Effort resulted in invoicing the customer ~$100k/month in unbilled fees, and identifying and eliminating an additional $14k/month in unused lines of services.
Identity Management: Developed algorithms that identified duplicated and erroneous identity records to support an Agency-Wide Identity Management project consolidating over 120k identity records from 16 disparate domain environments.

Confidential

Quality Assurance Manager

Responsibilities:

Performed audit of existing systems and processes utilized for invoicing and monitoring Operational and Financial performance.
Identified errors in Performance Metrics calculations. Corrections resulted in $212k in revenue over the following two years.
Identified additional $216k in lost revenue due to discrepancies between services provided and invoiced amounts.
Developed automated metric performance reporting, facilitating real-time operational performance monitoring and contract compliance.
Developed software asset management policies, workflows, processes, and procedures to maintain contract compliance and enhance customer experience.