SUMMARY:

• Seeking to contribute over seven years of experience in the business analyst and project management field and apply my practical and technical skills inorder to satisfy a clients need for business solutions and their applications in Insurance (P&C), claims and underwriting.
• Solid understanding in all stages of the Systems Development Life Cycle (SDLC) system.
• Possess comprehensive understanding in Software Development Methodologies such as Waterfall, Agile, and RUP.
• Strong involvement with Scrum strategy and knowledgeable in composing user stories.
• Proficient in utilizing Agile Scrum strategies, conducted parts of Scrum Master taking after sprint/standup sessions and utilized Excel widely to compose user stories, broke down the Iteration Burn Down outlines and evaluated defects.
• Skilled in client/customer interaction,and profound comprehension of business frameworks functions and techniques.
• Knowledgeable working with Claims, Billing, CRM and different modules of the P&C applications.
• Aquire sound knowledge and experience in both Commercial and Personal Lines of Insurance (Property and Casualty).
• Various, multi - faceted accreditations grasp strong capabilities and involvement in Business Intelligence Project Management and Data Analysis.
• Thoroughly utilized Rational Tevices for Requirement Management; Elicitation, Analysis, Communication and Validation.
• Engaged in meetings to generate new ideas and walkthroughs with Subject Matter Experts (SME).
• Experience in making Business, Functional Requirements, and Systems Requirements reports/documents, Traceability Matrix utilizing Quality Center (ALM), Requisite Pro and DOORS.
• Vast understanding of UML based techniques utilizing Rational Rose and MS Visio in order to create business cases, use case graphs and activity charts, sequence outlines and collaboration diagrams.
• Assisted in JAD (Joint Application Design) sessions to speed up and streamline the prerequisite requirement gathering session.
• Understanding in gathering, clarifying, approving, investigating and reporting both organized and unstructured BIG information from different sources, for example, social databases, for example, DB2, Oracle, SQL Server, MS Access, inward and outside sites, utilizing SQL, ETL, information mining and XML tools.
• Broad Knowledge of Structure reporting (Cognos), dashboards and drilldowns.
• Expertise in keeping up Traceability Matrix and performing GAP analysis.
• Precise working knowledge of testing devices like HP Quality Center, SharePoint, and MS Office Suite.
• Practice extensively on planning client direction and utilize cases to lead User Acceptance Testing (UAT).
• Experience running SQL quiries for information approval and correlation with performing back end testing.
• Substantial involvement in composing complex questions in utilizing inward join, external join,Sub-inquiries, and distinctive functions.
• Comprehensive involvement in providing required information feeds to Business Intelligence Applications.
• Extensive involvement in planning, creating, and executing imaginative business process and framework arrangements in view of E-trade application.
• Knowledge of policy ratings, investigating claims, negotiating settlements, and authorizing payments.
• Understanding of ERP Software usage as Business and Technical Analyst.
• Experience in Quality Assurance Life Cycle (QALC) viewpoints, for example, Establishing Project Standards, Writing Test Strategies, Test Plans, Test Cases, Defect Reports and Developing Test Scripts, Traceability Matrices and Test Environments.
• Extensive involvement in ETL sages comprising of data transformation, sourcing, mapping, changes and loading.
• A cooperative person with solid composition skills, communication, interpersonal and analytical aptitudes.
• Strong leadership demeanor in which allows team to satisfy deadlines and goals appointed by the client.

TECHNICAL SKILLS:

Methodologies: Agile, Waterfall, RUP

Requirements Management: IBM Requisite Pro,IBM DOORS

Business Modelling Tools: Microsoft Visio, Rational Rose, MS Project

Management tools: ALM,JIRA, SharePoint

Databases: Access, Oracle 11c, MS SQL Server 2008 R2/2012

PROFESSIONAL EXPERIENCE:

Confidential, OH

Business System Analyst/Assistant PM

Responsibilities:

• Involved in collecting, controlling and maintaining insurance-related records and data
• Acted as resource and technical support specialist on insurance matters
• Involved in the preparation of underwriting submissions, applications and renewal proposals, including the collection of relevant underwriting data
• Identified the Best Practices functions which One Claim has for the “Property and Casualty”, “Personal lines”,” Accident and health” and other line of business. Mapped the best practices with the general claim process and “One Claim functions” and identified the manual best practices.
• Involved in identifying functional and non-functional requirements and created the Functional System Design document (FSD)
• Designed Use Cases using UML and managed the entire functional requirements life cycle.
• Using Agile SDLC Methodology, I organized and facilitated daily scrum meetings, Sprints planning meeting and sprint review meeting.
• Acted as the subject matter expert for a portfolio of applications in the digital marketing space: lead and campaign management, enterprise database, and cross-channel marketing platforms.
• Performed Functional and Integration Testing.
• Tested all the new and updated webpages checking for layout discrepancies, navigational flow and Verified Web Pages for input data field type and format adherence.
• Verified access restrictions to restricted portions/webpages of the portal, based on user groups permissions. E.g. Sales and marketing pages are accessible to all sales users but the policy details modification are available to only users in underwriting role.
• Facilitated JAD sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
• Conducted multiple interviews to clarify requirements in order to identify use cases and document UC Specifications.
• Created detailed Functional Specification & Use Case Documents in line with the business requirements.
• Created Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams to capture various aspects of the process.
• Actively Participated in QA meetings to provide status of test plan execution, defect summary based on severity and priority.
• Tracked all bugs and severities with log snippets in Quality Center.
• Performed End-to-End testing manually, and was associated with UAT team.

Environment: Microsoft Visual Studio .NET 2003 Enterprise Edition, Agile, Windows, Mercury Quality Center, Microsoft Office (Excel, Word, PowerPoint).

Business Systems Analyst

Responsibilities:

• Thoroughly studied the inherent systems to have a clear understanding of the business processes and associated system workflow.
• Facilitated face to face, teleconference and web-conference meetings for requirement gathering and discussions
• Conducted Gap analysis to understand new business model and additional functionalities to be incorporated into the new application.
• Developed SQL queries using SQL Server to extract data from the target tables to prove the data mapping.
• Conducted JAD sessions for better understanding and refining of requirements in coordination with multiple teams.
• Clarified and prioritized requirements by conducting brainstorming sessions with the stakeholders and SMEs.
• Documented various documents including the Business Requirements Document and the Use Case Specification Documents.
• Responsible for testing the Navigation Flow, Functionality Testing, System testing and User Acceptance Testing.
• Identified all use case components including basic, alternate and exception flows.
• Used Guidewire software to track the claims of the policyholders.
• Participated in various architectural development sessions to provide technical teams with a better understanding of the requirements. Analyzed Requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using MS Visio.
• Gathering business requirements and converting them into functional requirement specifications and user requirement specifications. Used Rational Requisite Pro for Requirement Document preparation.
• Carried out detailed and comprehensive business analysis with the RUP methodology.
• Prepared Business Process Models, which included modeling of all activities of the business from conceptual to procedural level.
• Used Guidewire to upgrade the current Claim system to track the claim of the policyholders and third party applications
• Writing Complex SQL queries and optimizing SQL Queries
• Participated in Change control meetings recommending appropriate action after analysis of changing requirements.
• Conducted multiple interviews to clarify requirements in order to identify use cases and document UC Specifications.
• Assisted QA team by Reviewing test cases and clarifying requirements to ensure complete coverage of requirements.
• Guidewire was specifically used by the team to implement the enhancement to expedite the claim process for unregistered users
• Provided training to users, and involved in conducting UAT sessions to gain user confidence and approval.
• Provided project manager with regular status updates assisting the overall project management initiative.
• Performed requirement walkthroughs with the Dev. and QA teams with the aim to develop testing strategies and test plans such that test cases reflect user needs.
• Conducted UAT sessions to approval.
• Worked extensively with MS office suite for preparing status reports.

Environment: RUP, Quality Center, Oracle, UML, MS Visio, XML, MS Project, Guidewire, SQL, UAT, MS Office

IT Business Analyst

Responsibilities:

• Involved in the meeting with business and marketing team for requirements gathering in definition stage.
• Identified the current system limitations.
• Created version control documents for history tracking purposes in order to notify current or future requirement users of the work status, promoting a good working environment and at the same time avoiding having conflicting information.
• Collaborated with QA team in creation of System Integrations test plans, creating test cases based on the business requirements and also collaborating with the business partners to provide their inputs to the test cases that are being defined.
• Worked on Telerik Team Pulse to create user stories in the Agile environment
• Used Telerik to create bugs and assign Severity before passing to QA team.
• Track project status using Team Pulse dashboard
• Proposed the new override and exceptions processing which allows the input of values outside the normal allowable values for the underwriting department.
• Worked with Data analyst to map and integrate the additional field from the current policy admin system to Cincom Eloquence fields.
• Identified the xml data structure for the target system.
• Worked with business SME’s to create the Field Override and Field Exception rules.
• Identified the Eloquence data requirements within the Eloquence and REDI system.
• Worked with the developers to identify the XML framework in an Excel spreadsheet listing the fields, structure, order and nesting needed to pass (in an XML file) by host system to the REDI-Proposal output Eloquence system.
• Executed SQL statements to check if the data integrity has been maintained by performing back-end testing.
• Provided assistance in other concurrent projects, especially in Regression Testing, in order for the team to gain time, before the clients could proceed to the system’s User Acceptance Testing (UAT)
• Worked closely with QA team during requirement coverage & review to ensure complete coverage was provided for approved requirements.
• Created Eloquence Rules and Styles for each group and individual life product.
• Documented approved change controls to add them into business design.
• Managed defect review meetings during releases. Ensured QC was updated after each meeting.
• Created Defect Workflow in QC so appropriate resources were notified during each stage of defect reporting, fixing, and testing.

Environment: ALM, MS Office Suite, Windows, Linux, SQL, XML,Websphere,TOAD, SOAP UI, Informatica, MS Share point, C++, Oracle.