SUMMARY:

• About 10+ years of extensive Business Analysis experience in ecommerce, retail, healthcare and transportation domain all of which include core BA skills of facilitation, requirements gathering and writing, creating Use Cases, process flow diagrams, User Stories and communicating with key stakeholders, IT and Test team.
• Experience as a Sr. Business Analyst/Project Lead in software development projects.
• Experience in concurrently handling multiple large scale projects from end to end.
• Experience in using different ecommerce tools of IBM WCS like CMC, Accelerator, Sales center, Organization Admin Console.
• Combination of analysis and implementation skills as well as strong problem analysis, design and resolution skills. Familiar with Industry Standard Frameworks.
• Requirement Management - ATLASSIAN JIRA, Rational RequisitePro, ClearCase, Mercury Quality Center
• Documentation Repository - Knowledge of Connections, SharePoint
• Defect Management - ALM
• Testing across all environments. Conducting UATs and defect and issue tracking processes related to the application software. Create test plans, test cases
• Provide UAT Sign off to deployment team and post deployment sign off.
• Extensive experience with Business-to-Consumer (B2C) sales of tangible goods/online services and Business-to-Business (B2B) scenarios.
• Extensive experience in modeling the AS IS and TO BE workflows pertaining to the project.
• Experienced in creating User Stories, Use Cases, Use Case Diagrams, Entity Relationship Diagrams, Data Flow Diagrams
• Proven experience in managing product backlog and defect backlog.
• Excellent interpersonal skills and highly experienced at dealing with clients/users at all levels, singly and in groups.
• Excellent communication skills. Ability to provide and explain solutions verbally and through documentation and detailed instruction to technical and non-technical end users

TECHNICAL SKILLS:

Methodology / Techniques: Agile, Scrum, Waterfall, JAD, RAD, RUP

Process / Model Tool: MS Visio, Share Point, ATLASSIAN JIRA, Rational Rose, Requisite Pro, UML, ALM, HP Quality Center, IBM WCS CMC, WCA, Sales center, Org Admin Console, Notepad++, Eclipse, Connections

Project Management: MS Project, MS Office Suite (Excel, Word, PowerPoint, Access, MS Outlook)

Databases: Oracle 8i/9i/10g, MS Access, MS SQL Server

Programming Languages: HTML, SQL

Operating Systems: Windows 95/98/NT/2000/XP

PROFESSIONAL EXPERIENCE:

Confidential, Union, NJ

Sr. Business Analyst

Responsibilities:

• Elicit requirements by interviewing business owners/stakeholders to understand business needs, processes, and data sources, conducting interface analysis, reviewing documentation
• Create Requirements documents, define the scope of the requirements, create relevant work flow.
• Create User stories, use cases, functional specifications and maintain all documentation.
• Work with different business groups to analyze and define processes of business both “To Be” and “As Is.”
• Work closely with the development team to ensure requirements are clear and meet the business needs and expectations.
• Work closely with the SCRUM master to ensure deliverables are time bound.
• Create test cases, expected results validation, defect tracking using ALM.
• Test on different browsers (web), devices and on smart phones.
• Part of all production deployments/implementation and responsible for sign-off from IT side.
• Lead and coordinate UAT with different business groups like pricing, products, accounting team.
• Work with end-users to define and execute test scenarios and ensure appropriate end user training.

Confidential, Melville, NY

Sr. Business Analyst

Responsibilities:

• Responsibilities include end-to-end Requirements Management, Testing, Document development and Maintenance for web and digital applications.
• Led JRD/ JAD sessions and workshops throughout the planning and requirements phase.
• Elicit requirements by interviewing business owners/stakeholders to understand business needs, processes, and data sources, conducting interface analysis, reviewing documentation and utilizing other techniques
• Translate business needs into clearly defined and documented detailed requirements.
• Create EPICs and break them further into user stories with acceptance criteria and functional requirements.
• Worked with Digital Marketing Services, logistics, product group to design and develop solutions for the best UI and UX.
• Tracked development of the user stories in Atlassian JIRA and bugs in ALM as a part of agile methodology.
• Created mockups for the business/stake holders to get sign off for design.
• Heavily used IBM WCS CMC for testing.
• Used Websphere Commerce Accelerator(WCA) for price and inventory adjustments.
• Used Sales center to test returns and tele sales.
• Used org admin console for production support.
• Created test cases, expected results validation, defect tracking using ALM.
• Tested on different browsers (web), devices and on smart phones.
• Part of all production deployments and responsible for sign-off from IT side.
• Led and coordinated UAT with different business groups like pricing, products team.
• Work with end-users to define and execute test scenarios and ensure appropriate end user training.
• Create and complete ITGs on PPM for operational support issues of tele sales team .
• Conduct analysis of business issues and challenges.
• Provide status updates in the morning SCRUM.
• Work closely with the SCRUM master to ensure deliverables are time bound.
• Worked closely with team of developers to ensure requirements are correctly understood and developed.

Confidential, Chicago, IL

Sr. Business Analyst/PM

Responsibilities:

• Created Requirements documents, defined the scope of the requirements, create relevant work flow.
• Translate business needs into clearly defined and documented detailed requirements.
• Create User stories, use cases, functional specifications and maintain all documentation.
• Led JRD/ JAD sessions and workshops throughout the planning and requirements phase.
• Managed and prioritized a backlog of user stories and defects.
• Helped in creating test cases and did functional and regression testing as and when required.
• Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.
• Tested on different browsers (web), devices and on smart phones
• Part of all production deployments and responsible for sign-off from IT side.
• Facilitated user acceptance testing (UAT) and tracked issues and defects on ALM/HP Quality Center.
• Work with end-users to define and execute test scenarios and ensure appropriate end user training.
• Performed manual front-end testing to check all functionalities of different modules.

Confidential, NYC, NY

Sr. Business Analyst

Responsibilities:

• Responsibilities included end-to-end Requirements Management, creating functional requirements, Testing, Document development and Maintenance for web and digital applications.
• Created user stories based on business requirements.
• Documented functional specifications, conversions, upgrades, interfaces, reports, forms, and workflow
• Used IBM WCS, WCA for content management, testing.
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Used MS Visio for wireframes and mockups for both end users and the development team.
• Reviewed and signed off on test cases, do test runs.
• Did functional smoke test on web, devices and smart phones.
• Conducted UAT and provided sign off for the same to deployment team.
• Worked closely with the SCRUM master to ensure deliverables are time bound.
• Worked closely with team of developers to ensure requirements are correctly understood and developed.

Confidential, HACKENSACK, NJ

Sr. Business Analyst

Responsibilities:

• Documented workflows and executed comprehensive training plan to medical staff that more than doubled EMR access (from 45% to 100%) and usage (from 35% to 80%).
• Create User stories, use cases, functional specifications and maintain all documentation.
• Transformed processes/toolsets of geographically dispersed medical units into a cohesive, standardized set of solutions that elevated efficiency and accuracy hospital-wide.
• Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks); and developed functional specifications for IT group.
• Led hospital's new EMR implementation of Centricity/Logician system. Designed and launched "pre-load" training clinics, optimized training documentation prior to go-live and designed custom modifications to accommodate special needs (e.g., legally blind physician user).
• Helped in creating test cases and did functional and regression testing as and when required.
• Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.
• Performed manual front-end testing to check all functionalities of different modules.

Confidential, Elizabeth, NJ

Senior Business Analyst/PM

Responsibilities:

• Created Requirements documents, defined the scope of the requirements, create relevant work flow.
• Translate business needs into clearly defined and documented detailed requirements.
• Create User stories, use cases, functional specifications and maintain all documentation.
• Review and give sign off for test cases
• Participate in testing
• Coordinate UAT
• Validate and sign off during deployments.

Confidential

Senior Business Analyst

Responsibilities:

• Create user stories, BRDs, FRDs
• Review and give sign off for test cases
• Participate in testing
• Coordinate UAT
• Validate and sign off during deployments.

Confidential

Senior Analyst

Responsibilities:

• Competency mapping
• Local administrator for the multi-rater feedback system at Jamshedpur plant.
• Identify training needs of managerial grade employees.
• Recruitment.
• Assessing the HR function on the parameters of the Tata Business excellence model and identify opportunities for improvement in HR processes.