SUMMARY:

• Above Nine years of diversified experience as a Business, Financial, Application Analyst and Quality - Test Engineer . An accomplished Implementation Lead with five years experience in Healthcare Applications Management via HEDIS requirements, Network Operations, Client Relations, Program/Project Management and Business Analysis. Extensive experience with various Healthcare-Payroll/Human Resource applications, automated test software (in Web-based, Client server, Mainframe environment) and in Automated/Manual testing systems.
• Six Years of HealthCare IT industry experience with good understanding of Client-Server/Web Systems, SDLC, HEDIS, Payroll/HR/Pharmaceutical Applications management and Software testing methodologies.
• Four Years of experience in Client relations, working directly with internal/external clients and internal resources for customer requirements gathering and management to lead the business analysis, design & testing of our Healthcare technology and applications.
• Over Four years of extensive experience with HealthCare Payroll/HR operations, HRIS Systems, Client Relations, Employees Management and Quality Assurance observing HEDIS.
• Proven expertise over various testing features like White/Black Box, Integration, End-To-End, Acceptance, Load-Stress Testing, Performance-Usability Testing, Security Testing, Comparison Testing and Failure Analysis Testing.
• Excellent over all project life cycle experience, active participation in all stages of Test and Software Development Life Cycle SDLC and good understanding and applicability experience of SCCM, CMM, IEEE and ISO process management standards.
• Experienced in Automated tools, Workflow Analysis designing and writing Test Plans, Test Cases and generating Test Reports for both Automated/Manual systems testing using the automated proprietary software and Mercury Interactive testing tools like WinRunner, Test Director, LoadRunner and Quick Test Professional QTP .

TECHNICAL SKILLS:

Operating Systems: Windows 98/NT/7/10, Workstation/NT Server, Windows 2000/2000 Server, UNIX (Solaris), VMware/Vsphere environment

Software Tools: IBM DB2 Mainframe, ServiceNOW, eWFM v5, Real Time Adherence RTA, AVAYA Site Admin ASA, CentreVue CMS, PeopleSoft HRMS tools, Microsoft Suite- (Word/Excel/Word/PowerPoint/Outlook/Access/OCS), Visio, SQL-MySQL and Access .

HealthCare Tools: PYXIS Pharmacy Interfaces, EPIC Healthcare, Cerner Clinical Application, McKesson

Applications: HR, HRIS and Payroll Tools: McKesson STAR-HBOC Revenue Cycle, HRIS Applications, KRONOS WorkForce Central, Visionware, Kronos CONNECT, Data Collection Manager DCM, BSI Tax Factory, Access-Eforms, PeopleSoft, Workday and ADP HR tools, Payroll Software Tools

Testing Tools: WinRunner 7.x, LoadRunner 7.x, Test Director 8.0 and Quick Test Pro QTP, TrackRecord, Fortify QA Director, Rapid7, Compuware Products.

Languages: C, Visual Basic Basic Scripting, SQL, SSIS, Informatica, Systems Development Life Cycle SDLC & Quality Assurance Life Cycle.

WORK EXPERIENCE:

Confidential, Houston, TX

Sr. Business Analyst

Responsibilities:

• Responsible for the large software/applications development and planning of business systems requirements for new SSIS systems, Airlines mobility applications, system upgrades or enhancements in coordination with business users, management, multiple IT resources and/or vendors.
• Worked closely with business analysts and partners to identify and analyze practical solutions through existing or new business systems technology, UAT test cases and workflow systems analysis.
• Managed KRONOS Workforce database and reporting security using SQL scripting and and assessed complete project work plan down with analysts/developers and Quality assurance teams to a detailed task level and execute assigned tasks/ deliverables according to defined timetable in a quality, detailed and timely fashion.
• Lead a team of 6+ analysts in development and post implementation testing using SQL scripting and Rapid7 to support and release of multiple enhancement projects.

Confidential, Houston, TX

Sr. Business Analyst

Responsibilities:

• W ork directly with clients, directors and internal resources to lead the business analysis, project scope, design & QA testing of our Healthcare technology solutions for several healthcare facilities.
• Responsible for analysis, design, development, implementation, QA and post-implementation using automated tools to support applications and strategies that furthers the organization’s business and healthcare delivery success.
• Manage and support Payroll/HR/Accounts Payable/General Ledger & Material management within McKesson STAR Revenue Cycle applications for 10+ Christus/Dubuis facilities.
• Responsible for coordination with internal/external clients in clients requirements gathering , Identity management for custom applications development and management using SQL scripting methodologies .
• Manage 7+ Payroll/Human Resources/Accounts Payable clerks and Super-Users to coordinate and support system upgrades and implementation for system testing and GO-LIVE schedules .
• Design, maintain and manage Access-Eforms, BSI TaxFactory, Mckesson STAR Revenu Cycle Processes and Kronos Payroll applications by coordinating with payroll clerks and hospital administration for requirements and testing according to required specifications from multiple financial institutions.
• Responsible for providing thorough documentation, worlkflows, IT technical planning and business knowledge necessary for continuous technological innovation, creative use and on-going support and hand hold users of the assigned systems and technologies.

Confidential, The Woodlands Houston, TX

Business Analyst

Responsibilities:

• Administer systems configuration using proprietary systems and tools to set up and configure tables/web parameters within Hewitt Total Health Benefit Administration (TBA) system, IBM DB2 Mainframe and GUI.
• Design, update and deliver unit, integration, regression and acceptance test plans and execute all testing defined by requirements analysis.
• Coordinate with system/business analysts aligned to the configuration and testing of various clients’ technology platform. Rockwell, Halliburton, Sony, Motorola, Coca-Cola, Verizon, Sun Microsystems Inc., Intel, Continental Airlines…etc.
• Convert, update, and maintain requirements according to comprehensive analysis specifications from business analysts.
• Assist with the deployment (or migration) of new system updates and provide support for production environment which includes the execution of workflow and defect management.

Confidential, Longwood, FL

Quality Tester-Technical System Support

Responsibilities:

• Installation, configuration, testing and administration of TMS5-6 Petroleum Terminal Automation system .
• Involved in Manual and Automated Testing of the front-end and as well as back end application.
• Worked with the clients Mobil-Exxon/BP/Sunoco/Conoco-Phillips/Valero to improve both the hardware and software application based on the feedback.
• Work closely with the developers and Business Development Teams (BDT) in the review and modification of product specifications.

Confidential, Maitland, FL

Systems Quality Analyst

Responsibilities:

• Reviewed and wrote Test Requirements, Test Plans and Functional specifications document to determine the functionality of the application and created Test Procedures using MS office tools and TestDirector 7.2
• Involved in Unit-Stress testing, end-end testing Involved in Manual Testing of the front-end tool, developed in Java.
• Managed Productivity, Lost Time, and Idle Time targets for 500+ phone consultants, d eveloped and delivered training to all site employees regarding Workforce Management strategies aligned with company targets.
• Managed AVAYA phone system through various software including CTI, CentreVue and AVAYA Site Administration.
• Developed, analyzed, and made recommendations based on various reports regarding customer contact and employee productivity.
• Created and maintained work schedules, Paid time off PTO accruals and balances through strong knowledge of the eWorkforce Management software system. Responsibilities included forecasting call volumes, scheduling 500+ employees to take three call types, and ensuring the flow of calls. Developed and managed a Control desk tasked with maintaining productivity and schedule adherence.

Confidential, Maitland, FL

Quality Analyst-Technical Lead-Customer Support Manager

Responsibilities:

• Involved in browser compatibility testing and load performance testing.
• Testing for subscriber provisioning using simulator and real handsets form various cell phones manufacturer.
• Making test scripts for functionality testing and manual application testing.
• Reviewed test specifications and software requirements for the Iridium Global satellite phone.
• Execution of test cases manually to verify actual results against expected results.
• Led the team of 15-20 employees in providing technical assistance in activation of customer service accounts and troubleshooting issues for Sprint PCS and IRIDIUM handheld Global Satellite phones.

Confidential, Temple Terrace, FL

Security Group Intern-QA Software Tester

Responsibilities:

• Was responsible to manage setup, configure and build Java client installation kits for AAIS-TELUS
• Worked with the Data systems management team while learning the management process, telecommunication technologies and the structure of IT Systems in GTE
• Assisted system analysts and project managers in the software development dept. while learning basic aspects of technical management process and programming languages C and C++ .
• Involved in Manual and Automated Testing of the front-end application that was developed using Java, ASP and Oracle
• Interacted with Development team regularly to keep track of the Change Requests and with business users during the weekly meetings, updating the builds and various versions
• Closely interacted and updated with Team Lead, Business Test Analyst and Assistant Managers on weekly Status updates about the Project development and QA Process
• Performance and Load Testing was done using LoadRunner 7.x

Confidential, Norfolk, VA

Responsibilities:

• In Charge of internal/external communications between the naval vessels and the bases.
• Onboard the Vessel - USS KIDD * Seamen- Rank E-3 (Honorable Discharge)