OBJECTIVE:

Over 9 years of proactive Functional/IT experience as a Business Analyst with significant Mortgage/Banking & Finance, Retail, and Healthcare industries exposure in business process analysis, design, development, testing, integration and maintenance with strong understanding of sequential and Iterative approaches like waterfall, RUP, Agile/scrum and project management methodology to manage the software development life cycle (SDLC). I have supported business objectives through successful initiation, planning, execution, control and closing of projects. I am seeking a Full Time Business Analyst position in a collaborative environment where I can demonstrate excellent business analysis and team work skills to produce effective results on a timely basis and advance my career as well, and make myself a great asset to the company.

SUMMARY:

• A Detail oriented Business Analyst with 9+ years of expertise in facilitating project initiation, planning, measurement, and control activities using project management system, methodologies and tools including MS Project and various other applications.
• Experience in facilitating the work of teams in translating business objectives and vision into business.
• Excellent understanding of Business Requirements Gathering, Translating Requirements into Specifications and Application Design.
• Strong competency in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups for CRM systems enhancements and maintenance.
• Experience in planning and defining concepts and principles for “as - is” and “to-be” states (Conducting GAP Analysis), process and workflow analysis.
• Experience in facilitating & coordinating the activities between business unit/users, technical staff, senior management, and other stakeholders, developing new methods, policies, and procedures to meet the business needs.
• Strong and in-depth understanding of Project Management, System Development Lifecycles (SDLC), Software Testing Life Cycle (STLC) and its methodologies (i. e. Waterfall, RUP, Agile/scrum etc), and Requirement Traceability Matrix (RTM).
• Experienced and knowledgeable in test planning, test execution, test result analysis, Software Quality Assurance and Quality Control using HP Quality Center 11 ALM Edition, and JIRA.
• Expertise in Executive level Presentations using Microsoft PowerPoint and preparing documentation and training materials for users.
• Extensive experience in developing Use Cases, creating Screen Mockups, UML Diagrams, and data query/mapping etc.
• Strong knowledge and familiarity with the Mortgage Industry, applications, procedures, and its Database.
• Strong verbal and written communication skills with team leadership capability.
• A highly motivated, detail oriented and aggressive self-starter with integrative thinking & problem solving skills, capable of maintaining positive and productive working relationships with all internal, external, independent, and team environments.

TECHNICAL SKILLS:

• MS Windows (2000
• XP
• 2003
• NT
• Vista)
• MS Office 2010/2007/2003/2000 (Excel
• Word
• PowerPoint
• Project 2010 Standard
• Visio
• Access
• Publisher
• FrontPage
• Outlook)
• Lotus Notes
• VB 6.0
• Mainframes
• Rally
• Rational Suite 2003/2001 (Rose
• Requisite Pro
• Clear Quest)
• MS SQL Server 2008/2005/2000
• Oracle 9i/10g
• HP (Quality Center 9.2
• 11 ALM Edition
• Quick set Professional 8.2/9.2)
• Agile SCRUM
• Waterfall
• JAD
• RAD
• RUP
• XML
• Java
• J2EE
• JavaScript
• VB Script
• .NET
• ASP.NET
• C#
• SQL
• JIRA
• Blueprint
• Doors.

PROFESSIONAL EXPERIENCE:

Confidential, Mc Lean, VA

Business System Analyst

Responsibilities:

• Meet and Interact with different Lines of Business (LOB) representatives and SME’s (Subject Matter Experts) to gather, verify or clarify User Requirements and receive approvals for more clarity on requirement in detail, Use Cases, Data Flow, Process Flow and Activity Diagrams.
• Perform GAP analysis on existing current process Vs future process collaborating with all the stakeholders (i.e. business user/SMEs, servicer, developers, and QAs).
• Create and produce Systems Requirement Specification and document it by combining the functional and non-functional requirements.
• Create analysis document, mock-ups and screen shots for UI, Database, and process flow for future scenario.
• Review and final walkthrough all the SRS, Mock-ups, analysis document, process flow with internal(Manager, BA,QA, Developers) and external(Freddie Mac business/SMEs)teams.
• Get the final approval from the Business and sign-off and upload the final SRS into Doors.
• Collaborate and Support developers and QA, if they need any clarification on SRS, process flow, mock-ups, screenshots.
• Review the test cases prepared by QA and make sure that these test cases covers all the requirement.
• Provide testing support for QA whenever needed.

Environment: Windows, Java, Main Frame, Oracle, SQL, Microsoft Office suite, SAS, Microsoft Visio, Waterfall/ Agile, HP QC 11 ALM Edition, MS Project 2010 Standard Edition, SharePoint, Doors.

Confidential, Lewisville, TX

Business Analyst

Responsibilities:

• Coordinated and took ownerships of multiple projects simultaneously related to Mortgage Banking applications to enhance Modification process.
• Worked with the business, program management team and developers nationally and offshore in all four phases of the requirements development including elicitation, analysis, high level and technical specification and validation.
• Involved with the application development team to create technical/functional design document detailing the communication/process flow.
• Developed Business Requirement Documents (BRD) from business into Functional Specification Documents (FSD) for development effort purposes after conducting technical analysis and addition of detailed technical specifications.
• Creation of Traceability Matrix documenting and one to one mapping of all BRD and FSD requirements with technical specifications, application details and associated iteration cycle details to facilitate Testing and Production effort.
• Involved in implementation of regulatory compliance like Dodd-Frank initiative, TSD, NPV, VA loan, HAMP loan, FHA, USDA loan programs into the internal Originations, Servicing and underwriting and downstream applications.
• Met with different Lines of Business (LOB) representatives to gather, verify or clarify User Requirements and receive approvals for initial requirement detail, Use Cases, Data Flow, Process Flow and Activity Diagrams.
• Presentation of FSDs for review to internal and external stakeholders and provide business and/or technical clarifications whenever needed. Updated FSDs as per recommendations and receive approval.
• Involvement in all four phases of the requirements development including elicitation, analysis, specification and validation.
• Involved in Story Grooming with 3-Amigos, Create/print story cards and arrange them as per priority in the Iteration backlog.
• Created Systems Requirement Specification by combining the functional and non-functional requirements.
• Worked as an interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Assisted in planning of the project through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.
• Assisted and fully collaborated with QA and Development team with preparing various Test Documents like Test Plans, Test Cases and test Scenario for Unit, Regression and Smoke Testing.
• Involved in the entire process of analyzing, recreating, validating, and fixing of production defects.
• Assisted clients as well as performing direct testing in different environments including Development, UAT and Production.
• Prepared various Training and Testing materials for User Acceptance Testing (UAT) for clients.
• Updated and maintained Team SharePoint site with updated documentations, FSDs, TMs using built-in tools.
• Conducted Knowledge Transfer (KT) session regularly about the application, Eligibility, Waterfall and Post mod Check criteria for the available more than 50 products.
• Participate in Daily scrum and Retrospective and implement action items to improve the agile process for upcoming iteration.
• Currently working on SMDU Project, TSD 15.06 Phase II, Production Defects and other Change Controls.

Environment: Windows, Oracle, SQL, Microsoft Office suite, SAS, Microsoft Visio, Microsoft Project, Waterfall/ Agile, HP Quality Center, JIRA, SharePoint, Blueprint.

Confidential, CO

Business System Analyst

Responsibilities:

• Involved in gathering, analyzing and documenting business requirements.
• Developed and pruned the artifact repository and templates to conform the RUP standards.
• Conducted Gap analysis to derive requirements for existing systems enhancements.
• Conducted JAD sessions with extensive involvement from business, development, testing teams, architects, SME’s (Subject Matter Experts) of various business units.
• Extracted the Business Requirement Document (BRD) during various sessions with business leads and entered all requirements in Requisite Pro, tracing/converting them all the way into detail Functional Design Document and Technical specifications.
• Involved in Requirement Analysis, use case development, UML modeling using Rational Rose, Crystal Reports, and MS Visio.
• Involved in assisting project manager in planning, scheduling, and controlling projects based on schedules and requirements outlined by the business.
• Created test plans and Test Cases & involved with testing team to guarantee application meets the business requirements.
• Conducted project related presentations, training for users and provided reports to the higher management.
• Recognized for excellent ability to multi-task on projects consisting of diverse set of people, platforms and parallel timelines via exceptional communication, organizational and interpersonal skills.

Environment: Java/J2EE, Oracle, JIRA, RUP, MS Visio, MS Word, MS Excel, Rational Tools (RequisitePro, Clear Quest, Clear Case, rational Rose, HP QC 11 ALM Edition, MS Project 2010 Standard Edition.

Confidential, MN

Business Analyst

Responsibilities:

• Developed prototype of new information processing application. Helped collect functional requirements and prepared business requirement documents using Rational Requisite Pro
• Worked throughout the SDLC, which included specifications, design, analysis and testing utilizing RUP and Agile methodology
• Worked with end users and stakeholders to gather information needed for the data warehouse and writing requirements document for the project
• Coordinated with SMEs at various levels on strategic issues
• Developed business requirements document (BRD), User stories, User requirements and functional requirements, and documented the same by creating vision/scope document, use case document and system functional requirements document (FRD)
• Prepared Use Case based on Business Requirement documentation gathered through interaction with users.
• Met with client groups to determine user requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures
• Acted as a liaison between the developers and management, was instrumental in resolving conflicts between stakeholders and technical development teams
• Defined various processes for Banking Domain such as Account Opening for Savings Bank, Current Account, Term Deposits, Insurance products, Bill Pay Services etc
• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and ensures that critical requirements are not missed
• Followed the UML based methods using MS Visio to create use cases and process flow diagrams
• Performed System analysis and organizational review of existing QA process
• Reviewed Test Cases with QA and made sure all requirements covered and defects raised were properly fixed and issue closed.

Environment: Rational Suite(Rational Rose, Rational Requisite Pro, Rational Clear Quest, Rational Clear Case), Rational Unified Process (RUP),Java, MS Visio, SQL server 2000 SQL server 2005,Microsoft Office suite (Project 2005)

Confidential, CO

Business Analyst

Responsibilities:

• Worked in the move of an entire line of business to leverage pharmacy utilization management programs; this included coordination across multiple in-house teams, vendor team, and the department of insurance.
• Responsible for transitioning all business teams to a new automated solution for document storage and routing in support of newly developed business process flows.
• Deployment of business transformation initiatives that allows pharmacy departments to participate in more comprehensive reviews of pharmacy business; setting in place a framework to that is scalable for supporting future business models.
• Coordination and delivery of communications across internal and external audiences for the Pharmacy Optimization Program.
• Coordinating efforts across internal organizational units and primary vendors to integrate overall business process work flows to gain operational efficiencies, and provide highest level customer service possible.
• Review, analyze, and evaluate business processes and associated IT application requirements and develop and execute test strategies, plans, scenarios, and tracks resolution to identified defects.
• Create technical specifications for data migration/manipulation across applications, internal/external vendors through common platform like EDI or data X-change channels for data tracking and to maintain data integrity for quality outcome.
• Recommend promotion of software to production based on satisfactory test results.
• Conduct and facilitate JAD sessions to develop and coordinate the requirements, specifications, design, and testing efforts for medium to large projects.
• Analyze business workflow and system needs for conversions and migrations; assists in data mapping.
• Define and develop test plan documentation to support system validation and/or User Acceptance Testing.
• Conduct gap analysis and uses analytical skills to identify root cause and assist with problem management.
• Prepare high level user documentation and training materials.

Environment: Windows, SQL, SAS, SQL Server, Microsoft Office suite, Microsoft Visio, Microsoft Project, Waterfall, HP Quality Center, SharePoint.