SUMMARY:

• Senior Business Analyst/ Lead Requirements Analyst with 9+ years of IT experience, strong focus on business analysis, system analysis, business modeling, requirements gathering, technical documentation, and software validation.
• Strong background on facilitating JAD sessions, interviews, elicited, analyzed, documented, validated, and managed requirements; documented BRD, FRD, Use Cases, User Stories, Story Cards, and process flows; and ensured their alignment of the requirements with business needs.
• Strong experience in defining the solution requirements for Web Services based applications developed under SOA architecture. Worked in the Software Development Life Cycle (SDLC) and followed Waterfall, RUP and Agile (Scrum) Framework, Professional Scrum Master Certified (PSM I).

TECHNICAL SKILLS:

Business Analyst Skills: JAD Sessions and Interviews; Requirements Elicitation, Analysis, Project Planning, Validation, Documentation, and Communication; Solutions Scoping; BRD, FRD, and SRS; ER diagram, Use Case Diagrams, Activity Diagrams, and Sequence Diagrams; User Stories and Story Cards; Wireframes and Screen Mockups; Requirement Traceability Matrix (RTM); Feasibility Analysis, Gap Analysis, Impact Analysis, Cost Benefit Analysis and Risk Analysis; Business Modeling, Process Modeling and Data Modeling; Manual and Automated Testing

Methodologies: Agile (Scrum), Waterfall, Rational Unified Process (RUP), Software Development Life Cycle (SDLC), Six Sigma (DMAIC), ESDm (Nationwide s Enterprise Solution Delivery)

Business Modeling Tools: MS Visio, Rational Rose

Requirements Management tools: Rational Team Concert, Rational Requirements Composer, Rational Requisite Pro

TEsting / Defect Management tools: HP Quality Center, Win Runner, Load Runner, JIRA

Databases: SQL Server, MS Access, Oracle 9i/9

Desktop Software: Microsoft Office Suite (Word, Excel, Access, PowerPoint and Outlook), SharePoint, Team Foundation Server (TFS); Rational Clear Quest, Documentum, Crystal Reports

Programming Languages: Java, .NET, SQL, HTML, XML

Other technologies: SOAP, WSDL, Altova XMLSPY, WSRR, CSS, IBM Datapower, IIB/ Websphere Message Broker, Apigee

Operating Systems: Windows 8/7/XP, Mac OSX

PROFESSIONAL EXPERIENCE:

Confidential

SOA Lead Requirements/Business Analyst

Responsibilities:

• Progressively prioritize and groom project backlogs
• Collaborate with the Business Lead/Product Owner, project team, Architect and Project Architect for requirements elicitation and requirements gathering
• Develop Epics and User Stories, which includes actor, Use Case description and diagram, preconditions, post conditions, happy path, functional and non - functional requirements, and risks.
• Establish Gherkin Format acceptance criteria and provide clarification on requirements before and during testing
• Perform as Scrum master role in coaching team members with Agile framework and providing status on deliverables and mitigate issues, risks, blockers or any other impediments
• Work on managing and tracking change requests for traceability
• Collaborate in setting priorities and identifying project dependencies on people, processes, and technology
• Validate requirements are traceable to stakeholder’s need
• Utilize and maintain RTC and VMS to track progress of deliverables

Lead Business Analyst

Responsibilities:

• Responsible for defining and documenting the solution requirements using SOA approach and for solutions scoping for a project that involved the reuse of Web Services and standing up a new Web Service to connect to the MMIS system
• Collaborated with the Center for Medicare and Medicaid Services (CMS), The Commonwealth Connector Authority (CCA), Issuers, and the Clearing House partner to develop standard documentation package (Requirements Specification, Design, Operations, and Quality Testing Plans). Worked on the health insurance transactions in two formats.
• Followed the Agile methodology. Acted as a ScrumMaster, facilitated the daily scrums, facilitated review meetings, conducted Triad or triage meetings, and managed, supported, and prioritized the backlog. Was also involved in sprint planning (the sprints were 2 weeks; was responsible for daily turn around).
• Identified Actors, Activities, Artifacts and Workflows and developed Use Case diagrams. Also created Story Cards and User Stories (epic and high level User stories).
• Prepared Workflow diagrams based on analysis of As-Is and To-Be scenarios, designed new process flows and documented the business process and various business scenarios.
• Developed the BRD and FRD as part of the master document.
• Communicated with all the key stakeholders, business teams, contributors, operations and technical experts to help in completing the assigned task.
• Conducted JAD and brainstorming sessions around Inbound and outbound Non ESI MEC Solution and Account transfer solution.
• Performed Gap analysis and documented the gap analysis document using Excel.
• Used MS Share point and Mass forge to store all Project Artifacts.
• Facilitated meetings and interviews with Business Units and Technical Support and Development team, identifying the business flows and process flows, conducting detailed and comprehensive business, functional and system analysis.
• Wrote Test Cases based on the Functional Specifications using Quality Center. Involved in various levels of testing: Integrity, Requirement and Business Scenario's specific testing. Created Test Plan for the End to End Enrollment and Billing interface. Generated integrated test scenarios to accommodate smooth EDI transaction flow.
• Performed data mapping of XML inbound and outbound 834 files.
• Identified, categorized and prioritized data integrity issues for the defects tracked in JIRA.
• Collaborated with Sr. PM on the project charter, plan, and proof of concept. Maintained status reports and communicated with the Management on progress of work.
• Responsible for leading a team of two direct report Business Analysts and providing them with direction on the Open Enrollment project. Reviewed/ approved their work products, artifacts, provided input into the requirements elicitation technique, and conducted peer reviews on the initiation project plan.

Business/System Analyst

Responsibilities:

• Served as a liaison between mortgage specialists and project team
• Gathered business requirements from the business users and SMEs and documented the requirements in the BRD.
• Utilized data flow diagrams, Use Case diagrams and process flow diagrams to represent information provided by the Business Owners.
• Responsible for understanding, articulating, extracting, and refining user requirements by conducting JAD sessions.
• Facilitated meetings and interviews with Business Units and Technical Supports and Development team, identifying the business flows and process flows, conducting detailed and comprehensive business, functional and system analysis.
• Created a detailed project plan with emphasis on deliverables using MS Project. Created different Standard Operating Procedures (SOPs), policies and workflows.
• Developed test cases and test scripts and participated in UAT.
• Used MS SharePoint to store all project artifacts.
• Documented the RTM for tracing the Test Cases and requirements in MS Excel.

Business Analyst

Responsibilities:

• Worked as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems.
• Followed an iterative/Agile methodology. Worked on a very collaborative team as one of the three Business Analysts. Interacted with the Business users, SMEs, Developers, PMs and QA teams to better understand the business processes and application knowledge.
• Organized brainstorming and JAD sessions with stakeholders, business users, technical teams, testing team to analyze and validate the business requirements, system life cycle and explained the key performance indicators and documented the specifications.
• Contributed in implementation of 4010 to 5010 transition in accordance with HIPAA standards. Accepted inbound transactions from multiple sources using FACETS. Supported integrated EDI batch processing and real-time EDI using FACETS. Analyzed and prioritized HL7 V3. Validated system Claims scrubber to ensure smooth transactions.
• Conducted JAD sessions for technical capability and feasibility analysis
• Met with supervisors and business users and defined the scope of the project, gathered business requirements and requirements related to business logic, rules, and web services, and conducted Gap analysis.
• Documented the BRDs, User Stories, Story Cards, Use-Case Narratives including business process workflow diagrams and Requirements Traceability based on any of the projects need.
• Successfully received Sign-Offs by utilizing Clear Quest tool for all projects on time after resolving all open questions.
• Led and facilitated numerous meetings to help answer any question on requirements during Design, Development, Testing and Implementation phases.
• Communicated with all the key stakeholders, business teams, contributors, operations and technical experts to ensure help and involvement in completing the assigned task.
• Responsible for creating the mapping documents, test plan, test cases for unit, system and system integration testing.
• Worked on multiple complex client side and server side validation tools.
• Conducted data mapping, data migration and multiple ETL transactions using prior SQL knowledge and conducting meetings with database administrators of both internal as well as external databases.
• Coordinated with users and QA team in doing UAT and conducted UAT testing.

Business Analyst

Responsibilities:

• Conducted JAD sessions. Analyzed business requirements and segregated them into high level and low level Use Cases, Activity diagrams/Chart Diagrams using UML, defining the Business Process Models.
• Assisted the team as a liaison between the developers and project manager, and was instrumental in resolving conflicts between testers and development teams.
• Utilized ITIL standardization of processes change control and workflow management.
• Derived BRD and FRS based on User Requirement Specification and converted requirements into technical specifications. Responsible for solutions scoping.
• Collaborated with testers to create test strategies, test plans, and wrote positive and negative test cases using testing tools. Documented the Test Cases based on the Functional Specifications, test plan, and defects using Quality Center.
• Detailed user-interface prototypes and performed usability testing.
• Performed data mapping and data field mapping to map the application server, web server and database server. Involved in designing database schema.
• Gained exposure to Web Applications developed in JAVA/J2EE. Worked on Pharmacovigilance through Argus Insight and Safety.
• Created SQL queries to conduct front end and backend testing. Developed and Automated Data Validation Test Cases to test the application.
• Performed data driven tests with positive and negative data sets using flat file and data tables. Performed Functional, Regression, System, Compatibility, User Acceptance Testing, for verifying application functionality.
• Conducted User Training sessions along with developing the user training manuals