SUMMARY:

• In - depth knowledge of creating use case, activity, logical, component and deployment views with rational tools to extract business process flows and workflows thereby helping development and quality assurance teams in understanding the requirements.
• Expertise in broad range of Confidential, including business process tools such as Microsoft Project, Primavera, MS Access, MS Visio, technical assessment tools, Data Warehousing concepts and web design and development.
• Extensive knowledge in SDLC methodologies.
• Proficient in business process modeling, documentation, and testing using Rational Suite (Rational Rose, RequisitePro, SoDA, ClearQuest, Robot) as well as MS Visio and MS Project in combination with UML 2.0 diagramming techniques.
• Results-oriented Joint Application Development (JAD) Facilitator and meetings coordinator with excellent interpersonal skills.
• Proficient in Unit Test Plans (UTP), Integrated Test Plans (ITP) Extensive experience in User Acceptance Testing (UAT).
• Extensive experience using SCRUM and Agile methodologies
• Proven success as a business analyst through the years, providing a well-balanced understanding of business relationships, business requirements, and technical solutions.
• Efficient in converting the systems database from Sybase to oracle & vice versa.
• Highly motivated, result oriented professional with a short learning curve and strong communication skills
• Proficient in creating Use Cases, Sequence Diagrams, and Collaboration diagrams, Activity Diagrams, Class Diagrams, and Business Intelligence Tools etc.
• Assisted the testing team in creating Test Plans and Test Strategy to ensure that the testing accurately reflects the functionality depicted by the Requirements.
• Experience in Service Delivery, Customer Delivery Management, Confidential Content Management, Storefront management, Development - Java, 3G Network Monitoring and Testing.
• Extensive experience with process modeling using UML, flow charts, task diagrams, sequence, activity Diagrams and Use Cases.
• Strong Knowledge of Business Intelligence, Data Warehousing and Business Architecture.
• Extensive experience in the development, implementation and integration of strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills.

TECHNICAL SKILLS:

Software/Hardware: OOAD (OOA/OOD), RUP, UML, SCRUM, AGILE, SDLC, Waterfall, QA, WAP,CVS,TEAMMATE, MS Access, SQL Server, MySQL, PL/SQL, Oracle DBA, Windows 98/2000/XP, basic UNIX, HTML, basic DHTML, basic XML, MS Office Suite-Excel Macros, Project, Visio, Adobe Photoshop, Flash, Rational- Rational Rose, Rational XDE, DOORS, RequisitePro, CaliberRM, Crystal Reports, various NIKU products, VBA, EXCEL, MACROS, C, C++, Sharepoint, Docushare, BASIC, Intermediate level-Visual Basic, Erwin, ETL Ascential DataStage,Star-Schema Modeling, Snowflake Modeling, Jira, FACT and dimension tables, Erwin, Business Objects, Erwin, C/C++, Java SE

Domain Knowledge: PushToTalk, ClickToSend, BSCs, MSCs, BTSs, CDMA, GSM, Voice over IP, Multimedia Storage, Call Processing features like Call Forwarding, Call Barring, CLIR, DND, Voice Conferencing, Jabber Protocol, SIP Protocol, Multimedia Messaging, Smart Confidential Retailing Platforms, Premium Short Messaging Services, Confidential Content Management Systems and Confidential Storefront Management Systems.

PROFESSIONAL EXPERIENCE:

Confidential,Bellevue,WA

Sr. Business Analyst

Responsibilities:

• Involved understanding the current business process, defining scope of the project along with position statement
• Responsible for collecting and documenting the business and technical requirements for the Network applications which interface with the OSS/BSS applications.
• Responsible for capturing the requirements for the Integration between Network and OSS/BSS applications.
• Been a part of Architecture and modeling team and have used SOA (Service Oriented Architecture)
• Met with users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.
• Applied Unified Modeling Language (UML) methodology to create use case diagrams and sequence diagrams in Rational Rose.
• Working with clients to better understand their needs and present solutions using structured SDLC approach.
• Created use-case scenarios and storyboards in MS Word and MS PowerPoint for better visualization of the application.
• Designed the UI (web interface) of the application, along with prototyping.
• Take a part to split the quote to cash process into business Functions.
• Strengthen contract and proposal management processes for Customer Teams by proposing process changes, which shortened the quote to cash cycle and improved compliance with revenue recognition polices
• Resolved issues and improvised the process to ensure a stable and accurate solution.
• Performed cost-benefit analysis, generated reports for analyzing various investments and their profitability and also for analyzing various lost opportunities due to time delay in investing.
• Worked with financial services as part of support for the application.
• Validated business rules and all artifacts with users, approval and sign off.
• Provided technical and business knowledge to clients.
• Analyzed data using Excel VBA scripts and Macros
• Working with the architect, developers on business and technical issues, helping in designing of the system; and testers to ensure all requirements are correctly translated.
• Managed requirements and tasks using JIRA
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Served as a resource for analytical services utilizing SQL Server, and TOAD/Oracle.
• Run the SQL queries using TOAD and SQL Navigator.
• Created testing traceability matrix and heavily involved in the testing and QA aspects of the System development life cycle
• Worked with the team on security features: web, encryption, authentication and SSO possibilities.
• Updated and modified progress and resources allocation in MS project for the team.
• Suggested process and product improvements for the application.
• Created test plans, scripts and facilitated user acceptance testing.
• Performed manual front-end testing to check all functionalities of different modules.
• Helped in deployment of portal a venue for the on-line trading application a collaboration bundle solution.
• Identified areas of risks, assessment, monitoring, having security and audit controls in place.
• Ensured that the application met user and management expectations.

Environment: MS Visio, MS Project, JIRA, UML, SQL Server, PL/SQL, .NET, Clear Case Excel, VBA, Macros

Confidential,Chicago,IL

Business Analyst

• Developed on overall project plan and implementation schedule through consultations with project team, management, employees and external consultants.
• Design end-to-end BSS and/or OSS enterprise architecture solutions, including integration with legacy/third party systems.
• Documenting the objectives, constraints and scope of the system.
• Involved in Service Oriented Architecture (SOA).
• Extensive success in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) in an SOA environment.
• Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap
• Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Prepared the Functional specifications, and tested the interfaces.
• Maintaining the Requirements Traceability Matrix (RTM) across the deliverables of a project
• Designed Data Flow Diagrams (DFD’s), Entity Relationship Diagrams (ERD’s), and web page mock ups using modeling tools.
• Performed Data Analysis of existing data through SQL and experience with EDI & ETL.
• Validation and Verification accountability for all the deliverables of s/w development projects
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT) sessions, and assisted the development of User Manuals for customers
• Created testing traceability matrix and heavily involved in the testing and QA aspects of the System development life cycle
• Performed database maintenance utilizing TOAD.
• Checked the schema of Oracle database manually or using TOAD after every upgrade.
• Analyzed data using Excel VBA scripts and Macros
• Performed defect tracking using Test Director, casual analysis of defects and provided feedback to the developers.
• Involved in defect review meeting and wrote product documentation
• Involved in writing Test Cases, procedures, reports and approval of software release.
• Created test cases and scenarios for Unit, Regression, Integration as well as Back-end, GUI and Black box testing.
• Involved in analysis of Test Plans and Test cases, detecting bugs in the system, preparing the Defect reports using Test Director and interacted with developers for Debugging.
• Wrote SQL statements to extract data from the Tables

Environment: Windows 2000/NT, Excel, VBA, Macros, Unix, WinRunner, LoadRunner, Test Director, PL/SQL, SQL, VB, ASP, VB script, Java script, JIRA, HTML, SQL server, Oracle and RUP.

Confidential, Denver,CO

Business Analyst

• Conducted detailed and comprehensive business analysis by working with the client IT staff, supervisors, and end-users, in order to identify system and operational requirements and improvements.
• Gathered requirements for all the different phases of the project. Conduct individual and group sessions with sponsors and users to gather business requirements.
• Develop strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products and processes.
• Document the business requirements and help the business to signoff the business requirements.
• Created Use-Case diagrams and State diagrams using MS Visio
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Develop business and functional use cases, project plans and manage the project scope.
• Delivered presentations on Project Status and Current Open Issues Report to Users, Stakeholders and other involved groups
• Provide strategic support in development of detailed project plans, work assignments, target dates etc.
• Conducted gap analysis to identify the compatibility between the legacy system and the new business requirements.
• Conducted weekly meetings with the development and testing team to relay any changed requirements and updates on the development and testing.
• Play a key role in the planning, testing, and implementing system enhancements and conversions
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio.
• Conduct workflow, process diagram and GAP analysis to derive requirements for existing systems enhancements
• Act as a resource in understanding how IS systems carry out business functions and assists in ensuring the timely and effective implementation
• Worked closely with project manager in handling the whole project.

Environment: HTML, DHTML, Oracle, VB, J2EE RUP, MS Visio, MS Project, Quality center

Confidential,Santa Clara,CA

Business Analyst/Service Delivery Manager

• Interacted with stakeholders to finalize the Business Requirements Document (BRD) in terms of Content, Pricing and Store / WAP Page Structuring.
• Responsible for creating Use Cases, Business Process Modeling and Work Flow Diagrams using MS Visio and MS Excel Performed the requirement analysis and documented the requirements.
• Analyzed system requirements, developed detailed Test plan, Test cases, Test scripts for testing the functionality, GUI and security testing.
• WAP and PSMS Stores are created according to the requirement using the Integrated Confidential Marketplace (IMM) - July’s Storefront Management System for Live launches and Demos worldwide
• Assisted in Deploying and publishing the store in the required Geography - Foundation
• Assisted in Maintaining and refreshing the store.
• Provide requirement Handoffs to the development/engineering team to ensure that product can be developed as per the specs.
• Facilitated the weekly meetings with the review teams to continuously improve the QA process for the application/product development.
• Liaised with the QA team in the testing process and Bug Fixing from a Content and Store perspective
• Coordinated with the field testing team to test the billing functionality depending on the geography of the launch or demo
• Coordinated with the deployment team to Publishing the service to live and the product / service delivered
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
• Services Launched and Managed as a Service Delivery Manager
• HelloMoto - US, Cingular (AT&T) Beyond Media Net - US, Fox TV Networks - US, Lifetime TV Networks - US, MTV, VH1 - US, Universal Music - US, UEFA - UK, The Bigger Picture - UK, Miami Vice - Worldwide, Miami Vice DVD Store - UK, Crazy Fun Babe - UK, Ocean Confidential - UK, Digital Music Delivery - UK, SDTv - Germany, Playboy – Germany, Blue Movie – Germany, Kabel1 – Germany, Betfair – Germany, Campina – Germany, Ay Yildiz – Germany, Turkey, Universal Pictures – Germany, NDTV - India

Environment: RUP, UML, DOORS, Test Director, Windows NT/XP, MS Visio, MS Project, MS Word, MS Excel, Java, Oracle, Tomcat 5.5, Velocity