SUMMARY:

• Experienced at designing and managing appropriate solutions to match business needs.
• Strong cross - functional leadership ability with a successful record of aligning people, projects and priorities, effectively bridging the gap between IT and Business.
• Able to quickly adapt to new environments and organizational cultures, excellent communication skills within all levels of the organization.
• Open minded, forward thinking and always putting customer needs first.

TECHNICAL SKILLS:

Databases: Oracle 10g, 11g

Operating Systems: Red Hat Enterprise Linux (RHEL), UNIX, Microsoft Windows WIN95, NT, Workstation, 2000, XP

Programming Languages: SQL, PL/SQL, SQL*PLUS

Software Tools and Utilities: Siebel, Oracle Enterprise Manager (OEM), Recovery Manager (RMAN), Data Migration -Export/Import, TRAMS, FOCUS, FMS, NRM, SIMS2, NAST, Microsoft Project, Microsoft DOS, MS VISIO, Snag IT, SoapUI, Siebel Project Management, organized, highly motivated, Requirements Gathering, SDLC Documentation, User Stories, Use Cases & Process Diagrams, Technical Specifications, Stakeholder Communications and management, End User Presentations, Change Control, Quality Assurance, Traceability Matrix, Test Planning, SQL Queries, Oracle Enterprise Manager (OEM), Recovery Manager (RMAN), Data Migration -Export/Import, End User Training, MS Visio, MS Word, MS Excel, MS Power Point, IT security compliance and Vulnerability Assessment

WORK EXPERIENCE:

Confidential, College Park, MD

Senior Business Analyst / QA

Responsibilities:

• Responsible for capturing process information and gathering detailed requirements
• Created Business requirement document and Technical requirement document
• Responsible for setting agenda and running bi-weekly meetings
• Convert Business requirement document to technical Requirement document for developers
• Facilitate and perform overall testing of the application modules including system, integration, and performance testing
• Modify and develop test plans and test script
• Provide management with all aspects of business analysis, testing and training such as understanding the business processes, understanding the application solution.
• Liaison between business users and the developers
• Perform regression testing, QA support and identifying issues
• Provided project status reports to management team and participate in weekly management status meetings

Business Systems Analyst

Responsibilities:

• Facilitate interviews with end users to capture user requirements, business procedure, and identify system requirements.
• Work with SME’s and end-user to define concepts and clarify Functional and Non-functional requirements
• Work with SME’s and end-user to interpret the customer business needs and translate them into application and operational requirements
• Facilitate the Joint Application Development (JAD) sessions with project stakeholders in order to capture business rules, processes and system requirements for compass ticketing system.
• Gather and documented the architectural plans for migrating compass ticket processing system from a legacy platform to J2EE architecture.
• Utilized Ms Visio to create various flow charts, use case and sequence diagrams to provide details outline of the various actors of the system and how the various components of the systems interacted.
• Participated in joint Application Development (JAD) Session with project stakeholders to capture business rules, process and system requirements for compass ticketing System.
• Conducted frequent meetings to interview business users, subject matter experts (SME) to gather and document business needs and translate them into functional requirement document (FRD).
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional Requirements, Business requirements Document) Use Cases, GUI, Screen and Interface Designs.
• Served as a requirements subject matter expert for downstream information consumers that require additional context
• Liaison between developers, technical staff and SME’s and end-users group to determine conversion process and achieve a smooth transition to the new system
• Administered Requirement Change Request Process (RCR) for effectively managing all software change requests.
• Collaborate with developers and subjects matters experts to establish the technical vision and analyze tradeoffs between usability and performance.

Applications Business/ Requirements Analyst

Responsibilities:

• Acted as a liaison between business and technical team to obtain detailed Functional, Business requirements, user’s requirements, and Business rules that will help make system development easier for the technical team.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general. understanding, and distinguish user requests from the underlying true needs.
• Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
• Participated in collaborating with developers and subject matter experts and stakeholders to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Provided reports on the project schedule to the project manager, as well as supporting other team members to ensure project success.
• Supported configuration management team with software release information or enhancements. Managed and maintained all project artifacts.
• Conducted extensive research during gap analysis of as-is website and the to-be improved web solution.
• Developed and maintained mapping documentation utilizing Microsoft Excel.

Network Support Tech II

Responsibilities:

• Provided support to customers and field service staff in resolving moderate to complex technical problems.
• Coordinated problem solving efforts between customers and field service personnel. Software support investigation and analysis of product problems related to assigned products.
• Problem solved issues involving collaboration with vendors.
• Determined most cost effective repair and resolution of issues to minimize customer downtime.
• Prepared reports for analysis of service failure trends and service ability issues.
• Troubleshoot various enterprise systems and technical issues involved with providing ISP connectivity to customers.
• Assisted in new site installations and upgrades through remote access methods, and by providing over the phone instructions to onsite personnel.
• Executed and completed clients request for software changes to customer cpe/hosted equipment.
• Performed 24x7 alarms monitoring for various voice/data systems through Netcool alarm monitor systems.