SUMMARY:

• 10+ years of technical support/troubleshooting and analytical experience.
• 7 years of EDI knowledge (XML, cXML and ANSI X12) in Retail and Healthcare transactions.
• 5 + years of Software Implementations and End - User support.
• 3+ years POS industry hardware and software experience.
• 10 years experience with AS400.
• 2 years utilizing E-Learning environment software.
• Proficient with EDI translators, EDI and FTP standards, ANSI X12/EDIFACT and XML.
• Sound knowledge of HIPAA privacy requirements.

TECHNICAL SKILLS:

Operating Systems: Linux, Unix, Windows XP, Windows Vista, Windows 7, Windows 8

Hardware: In depth and operational knowledge of PCs, Workstations and Printers, Systems and Equipment installation

Software: Sterling Integrator (IBM), TrustedLink Windows, Provider Electronic Solutions (PES), Medicaid Enterprise User Provisioning System (MEUPS), Georgia MMIS (Medical Management Information System)

Applications: SAP, Dynamic AX, EMR/HER, Microsoft Office Suite, Outlook, Visio, Oracle, SQL. Salesforce, Sharepoint, FrontPage, PeopleSoft, InovisWorks, Siebel.

Networking: LAN, VPN, Firewalls, FTP (VB.NET)

Programming: Java, Visual Basic, HTML

EXPERIENCE:

Confidential, Peachtree City, GA

EDI Analyst

Responsibilities:

• Provided production support for day to day EDI transactions and monitoring end to end work flow.
• Monitored workflow for issue and failure identification using SAP and Sterling Integrator.
• Reviewing cXML, XML and Ansi-X12 raw documents for errors, fixes and analytical review for report generations.
• Served as point of contact for error/rejection notification.
• Provided resolution for inbound and outbound issues and failures, 850, 810 and other retail EDI transactions.
• Utilized Dynamics AX to create, review sales and forecast, process transactions and., etc.
• Defined and developed test plans for performance regression, and user acceptance.
• Coordinated business reviews and testing.
• Communicated test results to IT and refine test plans through complete testing cycle.
• Served as a liaison and communicated effectively between IT, and the business application stakeholders, and trading partners across geographic locations.
• Generated and presented status reports and performance metrics.

Confidential, GA

Lead EDI Analyst

Responsibilities:

• Worked with EDI and Oracle JD Edwards EnterpriseOne Programmers to perform end-to-end testing and troubleshooting of all EDI functionality.
• Communicate system and interface availability, modifications, business processes and problems to internal and external stakeholders as needed and according to established policies and procedures.
• Reviewing cXML, XML and Ansi-X12 raw documents for errors, fixes and analytical review for report generations.
• Generated reports using RPG and JD Edwards.
• Programs used: .NET, JD Edwards, SAP, GXS (tools) and management systems.
• Oversee the production support of existing EDI Trading Partners.
• Managed and Monitored Transaction types, 850, 810, 855, 856, 997, 860, 820 and 832.
• Performed routine and ad hoc analysis of various facets of EDI processing including but not limited to system performance, data mapping (icc.net/easylink) and file transaction volume.
• Complete onboarding request for new Trading Partner and provide specs and requirements.
• Worked with other Team Leaders to ensure smooth interaction and processes for clients.
• Manage 3rd party outsourced EDI relationship with OpenText including the development of performance metrics that team will be measured against.
• Manage the production environment and proactively prioritize, communicate and resolve any EDI process or system issues.

Confidential, GA

Technical Analyst

Responsibilities:

• Monitored incoming PO submissions from all Home Depot stores including vendors.
• Used Sterling Integrator/Gentran depending on the store or 3rd party vendor to extract EDI documents from company edifacts interchange for processing.
• Planned, executed, controlled and monitored of supply for all Purchase orders and special order PO's sent out from all Home Depot and third party vendors.
• Utilized MS Access to create reports for all stores by dept. and 3rd party vendor special orders created and purchase cost.
• Managed and Monitored Transaction types, 850, 810, 855, 856, 997, 860, 820 and 832.
• Reviewing cXML, XML and Ansi-X12 raw documents for errors, fixes and analytical review for report generations.
• Utilized Sterling Integrator to find and view PO (850) along with 870 and other transaction set documents.
• Order data extraction for reporting purpose for trading partners.
• Utilized the VB.NET program to assist stores with issues uploading files via ftp.
• Monitored PO/Invoices status from and to vendors using software called Microsoft Dynamic AX for home depot warehouse use.
• Created charts/reports on PO’s Submittals and increase or decrease in errors to assisted users and or vendors with future success in submissions of PO’s.
• Read XML and ANSI X12 raw documents to find error for partially or incomplete PO submissions.
• Setup of Van and Vendors via AS2 to allow them to submit PO through Home depot network with Sterling Integrator, Commercehub or Merchlink.
• Created Tickets in Service Now for outstanding issues to be resolved.

Confidential, MI

Technical Support Analyst

Responsibilities:

• Assisting pharmacies with software application issues.
• Assisted pharmacy technicians with EDI setup, payments and claims for treatments prescribed to patients, insurance plans, ICD-9 (Diag), healthcare provider information, benefits for patients and etc.
• Assisted with any issues in regards to X-12 documents because of error from files submitted for payments.
• Extracted data and data files from vendors to pharmacy systems.
• Utilized VB.NET to upload pharmacy files sent by 3rd party vendors via ftp and also corrected issues with their ftp application.
• Utilized Sterling Integrator to view and correct PO 850 transaction for OTC and other narcotics order by pharmacy Technicians.
• Mentored and trained new analysts joining the team.
• Assisted with drug supplies, intellishelf, Health Care Common Procedure Coding system.
• Planned, execute, controlled, and monitoring of supply chain activities for all OTC/Prescription drugs from 3 rd party and Confidential to pharmacies.
• Worked with pharmacies for low cost items and logistics.
• Provided inventory list to pharmacies on excel spreadsheet to verify orders are accurate.
• Maintained data such as patient records, lab records billing information and etc. using HL7 interface.
• Assisted with PO issues for retail side of the pharmacy such as OTC drugs and misc. items.
• Tracked orders that never arrived to the pharmacy within time specified via PO creation date.
• Assisted pharmacy techs with Confidential product invoice (810), Inventory Inquiry (846) and other retail transaction types.
• Used Oracle as a Service Management Service to order and keep track of equipment such as monitors, cables, servers and other electronic devices for pharmacy use.
• Assisted pharmacist with patient reports via cognos and MS Access to display patient name, AR account information negative and positive balances.
• Set up connection to server, network and internet for go live for all devices in pharmacy once equipment is delivered via LAN or wireless.
• Also assisted pharmacies by ordering all software manuals for electronic use.
• Assisted Technicians that travel onsite to pharmacies with server setup including software upgrades, IP address for devices such as printers, registers throughout the store and network connections, depending on the pharmacy product type using Dynamic host configuration protocol.
• Repairing database error/corruptions by connected remotely to their register or servers using Confidential connect or go assist then using putty or SQL Query Analyzer to write and execute sql scripts to repair and update.
• Also executed batch scripts as well as power shell script to fix issues with server.
• Also used sql scripts to input, maintain, fix errors, repair and create information within each application used in a pharmacy environment.
• Assisted Technicians with hardware, peripherals, software and interfaces set up within pharmacy stores.
• Assisted pharmacies with patient AR issues as far as setup and maintenance, medication not billing from AR account vs credit card, double charges and also account credit limit changes/AR charges.
• Used HL7 and EMR systems to maintain patient/doctor information, reimbursements for prescription co-pay and claims.
• Assisted with ACH issues pertaining to over payments to patient credit/debit cards by retaining BOA files to determine over payments are valid or void then updating in PC charge application under card holders credit card number to refund or return amount owed on the server’s database.
• Created Domain issues that prohibited pharmacy users from connected to the correct pharmacy database for Rx’s and patient information.
• Create Ra/RO to replace defective equipment such as register systems, server, signature pad, monitors and etc.
• Coordinate onsite visits for technicians to setup equipment for pharmacies in different states.

Confidential, GA

EDI Implementation Analyst/ Technical Support

Responsibilities:

• Assisted Medicaid Providers via email and telephone with the conversion from 4010 to 5010 EDI Implementation HIPAA 837.
• Using Electronic Medical Record software to manage patient information for providers.
• Utilized HP PO application Sterling Integrator to order 5010 Software cd to allow Trading Partners to be compliant with HIPPA regulations.
• Compared information from files to 1500 form to verify all formation is accounted for as well as UB04.
• Assisted with Diagnosis codes (ICD9), Procedure codes, within the files were accurate for the services performed for each patient.
• Maintained data such as patient records, lab records, billing information and etc. using HL7 interface
• Assisted Providers with file uploads in Edifecs Ramp Manager or QC to assure correct UAT testing
• Utilized Sterling Integrator/Gentran to view 837 files and other transaction set for errors.
• Utilized Ramp Management for Query, UAT testing, reports, issues and test validation.
• Use of HP UNIX operating system which handles our large workload, security and etc.
• Creating and Managing EDI Submitter reports
• Utilized SAP application integrator to integrate to company applications for trading partners to access for healthcare reasons and testing
• Utilized Confidential EDI translator to format incoming files from providers in order to read for errors
• Uploading/extracting raw document/data from management system on file submission from trading partners for review and weekly trading partner meetings
• Utilized Cognos and AX Dynamics 2012 to handle reports for all providers, Vendors and clearinghouses, interaction and Medicaid submissions to production
• Utilizing MS Access, RPG and SAP to create or modify report sorting them to display status and financial report form for teleconference meetings staff and trading partners also providing a master list using excel to project manager prior to
• Use Oracle for Linux (Unix shell used on this version) to maintain the database for our large work load, files, users within the hp circle and providers, storage of data and files, memory, systems configurations.
• Used SQL scripts to fix issues with TP portal.
• Executed batch scripts to fix file transmission issues.
• Read and interpreted XML, schema documents, data integration and maintained patient records.
• Performing EDI Trading Partner 5010 Configurations for submission of files in a production environment
• Performing Daily financial reports on production for department and DCH.
• Utilizing EDI File tracking to obtain information on provider and their file transmissions.
• Served as level II support with the ability to read and interpret EDIFECT documents, ANSI X-12, XML and Schema documents.
• Assisted patients with Enrollment applications and status.
• Assisted Trading partner with interface and software setup.
• Assisted Trading partners with claim payments sent FTP for Medicaid claims and issues with uploads.
• Account management including password resets, username creation and etc.

Confidential, MI

Implementation/ Data Migration Analyst

Responsibilities:

• Performed UAT testing to assure automotive plants can successfully print from network (shipment barcodes) and sent PO via ftp.
• Utilized Sterling integrator/gentran to extract EDI documents from company edifacts interchange for processing.
• Planned executed, monitored, controlled of supply chain management for all automotive parts ordered (PO's) and shipped from various manufacturing plants to locations within the U.S. and Mexico.
• Presented reports in group and telecom meetings via sharepoint to various warehouses in regards to PO and invoices of parts ordered and shipped including barcode creations.
• Monitored PO/shipments and invoices from various warehouse/plants using Dynamics axapta 2009 tools.
• Assisted Pharmacy Technicians with server setup via VPN which included software upgrades, IP address for devices such as printers, registers throughout the store and network connections, depending on the pharmacy product type using Dynamic host configuration protocol.
• Maintained data such as patient records, lab records billing information and etc. using HL7 interface.
• Performed Data and Supplier Integration for supplier managing their production, marketing, product planning, logistics and etc.
• Able to read and interpret XML and Schema documents for manufacturing and logistics departments, including shipping and purchases made by partners.
• Troubleshot Pc’s, computerized cash register machines, printers, servers and other software and hardware within a Call Center environment.
• Managed database such as users, file storage, any configuration performed/system configurations, application clusters, used SQL scripts and power shell, memory and etc.
• Assisted employees and suppliers with technical issue within a corporate environment using EDI.
• Created/pulled Daily/financial reports.
• Resolved domain issues that prohibited pharmacy users from connected to the correct pharmacy database for Rx’s and patient information.
• Managed and Monitored Transaction types, 850, 810, 855, 856, 997, 860, 820 and 832.
• Reviewing cXML, XML and Ansi-X12 raw documents for errors, fixes and analytical review for report generations.
• Utilized EDI PO for purchase order management for suppliers and partners
• Utilize System, Application, Products to create, maintain and update business needs and information such as accounting, products, inventory and etc. for company’s clients.
• Created barcodes for suppliers to enable them to ship manufacturing parts.
• Utilized data mapping application for data integration a data source coming and going to specific destination, putting multiple databases and converting them to a single database and data analysis.
• Used a software called POS to document, maintain all of parts purchases from partner to supplier for production needs.
• Utilized Cognos to handle reports for all suppliers and partner relation, interaction, production and etc.
• Created Terminals for servers called High Speed for easy link to company’s server.
• Contracted with, Sears/Kmart Pharmacies; resetting and creating password and I.D, troubleshot remotely using Active Directory Environment.
• Troubleshot PC’s cash register systems, printers, servers and other software and hardware issues using remedy ticketing system for up level assistance while working in a call center environment.
• Configuration of firewalls and antivirus programs.
• Troubleshot for multiple programs and devises.
• Balanced multiple telephone lines while assisting employees and suppliers.
• Presentational skills through the use of visual aids, PowerPoint, and other presentation tools.