SUMMARY:

• Seeking for a Business Analyst position/QA position involving analytical and technical skills to provide practical, advanced solutions to achieve growth and success in today’s challenging environment.
• Highly motivated and result oriented person with over Eight years of few industries experience as Business Analyst.
• Excellent domain knowledge of Insurance and Banking industry.
• Basic knowledge of HTML, JavaScript, and SQL (Sequel).
• Lead the business project team to complete an assignment or a task.
• Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Agile, and Waterfall.
• Excellent Analytical skills to understand the business process, Functionality, Requirements and to translate them to system requirement specifications.
• Experience in conducting GAP analysis, SWOT analysis, PESTLE analysis, Cost Benefit Analysis and ROI analysis
• Experience in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis, and design and Agile sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project’s exposure to the forces of change.
• Extensive experience with process modeling using UML, work flowcharts, task diagrams, Sequence Diagrams, Activity Diagrams and Use Cases.
• Bachelor degreed Professional with extensive experience in the development, implementation and integration of strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills.
• Excellent Skills in Performance Management to support strategic planning, goal setting, strengthen accountability, enhance decision making, and improve customer service with problem solving.
• Excellent communication and presentation skills and experience working with business users as well as senior management.
• Leverage enterprise reporting tools to develop ad - hoc and daily reports outlining KPIs/performance and gain thorough understanding on the underlining factors that contribute to the trend.
• Performed data validation with extensive use of SQL queries.
• Teamwork & collaboration skills to work across organizations and lead cross-functional teams .

TECHNICAL SKILLS:

Methodologies: UML, Waterfall, Agile

Testing Tools: Rational Enterprise Suite, Test Director

Change Management Tools: JIRA

Business Modeling Tools: Microsoft Visio

Project Management: Microsoft Project, Microsoft Office

Database Reporting Tool: My SQL, SQL Reporting Services

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington, IL

Business Analyst / QA

Responsibilities:

• Gathered requirements through interviews, meetings, and document analysis.
• Set up meetings, conducted walkthroughs, JAD sessions with Management, SME (Subject Matter Experts), vendors, users and other stakeholders to flesh-out issues and to resolve open and pending issues and to develop specifications.
• Extensive experiences in Agile from Waterfall to elicit, analyze, specify and verify Business and Functional Requirements.
• Analyzed and documented current state workflow and developed future state using MS Visio.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams, flow diagrams in Visio.
• Analyzed and developed system requirements for User stories, Supplementary Specifications, UI specifications and other supporting documentation.
• Conducted gap analysis between existing and future state systems.
• Identified and refined scope -- developed Test Plan documents.
• Developed Requirements Traceability Matrix (RTM) using Excel to trace each software requirement to test case.
• Coordinated UAT (User Acceptance Testing), created UAT Plan, Test Cases and UAT summary report as part of the standard Project deliverables documentation and involved in the project release implementation process.
• Created mapping documents for integrating various systems through a common interface.
• Worked in cross functional teams to identify and resolve issues posed by integration.
• Logged required technical enhancements, defects, and resolved requirement issues using JIRA.
• Used agile methodology for each iteration process in JIRA/Scrum environment by preparing user stories.
• Assigned problems to appropriate software development team for fixes and resolved requirements issues.
• Develop ad-hoc reports outlining performance and understanding on the underlining factors that contribute to the trend.
• Designed and implemented basic SQL queries for QA testing and report/ data validation.
• Provided input into user interface layouts and created screen mock-ups and user interface prototypes were created with SnagIt and MS Word.
• Experienced creating design documentation related to system specifications including user interfaces, security and control, performance requirements and data conversion.
• Conducted familiarization, training sessions for business users.
• Developed new superiority standards for improved quality performance and reliability.
• Successfully collaborating between QA & Development to determine solutions, deliverables, weekly updates, ticket resolution, updating JIRA and support the testing effort.

Environment: MS Project, MS Visio, Agile, SharePoint, MS OFFICE (Word, Excel, Outlook and PPT), JIRA, Rational Enterprise Suite and Test Director.

Business Analyst

Responsibilities:

• Conducting user interviews, gathering requirements, analyzing the requirements.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using UML and Visio.
• Conducted workflow, process diagram and GAP analyses to derive requirements for existing systems enhancements.
• Conducted User Acceptance Testing (UAT).
• Developed the test plan, and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Serve as a global point of contact providing advice for the business and application teams on all Access Management functional and non-functional requirements to ensure compliance with policies.
• Acquired detailed knowledge of application features and functions assess scope and impact of business needs throughout analysis and completion of all enhancement specifications.
• Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products, and process and revenue streams.
• Assisted in development of training materials for new technology and process improvements.
• Reproduced, verified, and validated issues documented in a defect tracking system, and wrote tractability matrices based on use cases and business requirements documents (BRDs) using Mercury Quality Center as QA Status Report, QA Summary Reports, QA Test Logs, Maintain issue and defect databases
• Developed and implemented bank’s enhanced online billing system.
• Liaise with project managers and key stakeholders of assigned projects, ensuring all assigned tasks are completed as per project plans.
• Raised customer’s satisfaction by 50% as focused more on billing and customer service.

Environment: UML, MS-Office, MS Project, MS Visio, Test Director, Waterfall, and SharePoint portal.