SUMMARY:

• Over 7+ years experienced Business Analyst with domain knowledge in Banking & Finance and Healthcare with a solid understanding of Business Requirement gathering, Business Process flow, Business Process Modeling, UAT facilitation, Analysis and design documentation.
• Experienced in full Software Development Life Cycle such as Waterfall and Agile - Scrum.
• Managed and delivered several major technology and operations projects in Wholesale Banking using SDLC methodologies. Proactively identified projects risks and incorporated risk mitigating solutions and processes.
• Good understanding of basic principles of Investment Management, Financial markets, and instruments (Equity, Bond, FI, FX, Derivatives).
• Strong Knowledge in Retail Banking Operations such as CRM operations, Banker Incentives, Account Opening and Maintenance, IRAs, ATM Card Processing, Card Management and Authorization.
• Functional experience with concentration on Use Case modeling using UML, Business Process Modeling, Data Modeling, Change Management, Technical Training, Software Development methodologies, QA testing, and Systems Testing of client server and web-based systems.
• Experience working with Stakeholder Management and in interfacing with SME's to meet regulatory objectives, milestones and timelines.
• Strong working experience in facilitating JAD sessions and RAD sessions for Requirement Analysis, Risk analysis, adaptability and Feasibility Studies with various stakeholders to identify business critical issues and high-risk areas of the application.
• Experienced in designing UI prototypes (Mock Ups, Wireframes) that were presented to the business team, stake holders, and design experts.
• Strong knowledge working in databases such as Oracle, MS SQL server, MS Access.
• Strong knowledge in utilizing testing tools like HP Quality Center/ HP ALM.
• Strong experience in project management tools like MS-Project for status reporting and project planning.
• Proficient in MS Office Word, Excel (pivot tables, vlookups, hlookups, macro) and PowerPoint.
• Extensive experience of modeling views in Microsoft Visio and Rational Rose, creating detailed Textual templates, Use-Case Models, Use Cases, and Sequence Diagrams.

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential,Chicago, IL

• Conducted user interviews, workshops & JAD sessions to understand and articulate business requirements and converted requirements into technical specifications.
• Maintained business relationship with business group and affiliate banks, and managed relationship for ATM and point of sale network vendor.
• Interacted with cross functional teams to facilitate gathering of business requirements.
• Served as a liaison between clients and technical staff to resolve conflicts.
• Prepared user/business requirements, functional specifications and Use Case System documents.
• Created and submitted business system requirements to vendors for implementation of ISO 8583 updates for rates, rules and forms inquiries.
• Analyze and interpret Regulatory changes published by Insurance Services Office (ISO 8583) for the Property/Capital Assets, General Liability, and Business owners lines of business
• Used Discover to analyze web trends and find suspicious activity on sites including identifying hack attacks on MasterCard Worldwide sites.
• Responsible for defining the scope and business rules of the project, gathering business requirements and documenting them textually or using models.
• Performed GAP analysis to identify mismatch between system functionality and business requirements and segregated those into high/low level Use Cases and Activity Diagrams using Rational Rose.
• Complete knowledge of Single View and the MasterCard Billing System (MCBS).
• Wrote and executed test scripts for ATM / Plastics using our internal systems on Passport (known as green screens) as well as used vendor system ESS.
• Assisted with change, issue, quality and risk management activities, and generated management reports on weekly and monthly basis.
• Transcribed instructions and documentation forwarded to Support Specialist to process tables updates per specifications for new changes or updates being introduced by ISO 8583 / AAIS.
• Used Query Analyzer, Execution Plan to optimize SQL Queries.
• Created full SDLC project documentation, including: requirements, functional design, technical design, and specs using SnagIt, MS Word and Team Foundation Server.
• Managed ATM vendors and the relationship between vendors and affiliate bank contacts.
• Conducted the FRS and URS reviews and walkthroughs with designers, developers and stakeholders, and performed feasibility and adaptability study.
• Developed detailed business flows through both high-level and detailed Visio diagrams.
• Conducted Risk Analysis and Credit Risk Estimation & Analysis like Regression Analysis.\
• Prepared a package of Process flow diagrams to document the existing system.
• Created and updated project status, requirements and diagrams using RUP methodology.
• Reconciliation of ACH Wire Transfer/Rejects, SWIFT Rejects, and daily processing files.
• Worked on design list and documented requirements to meet industry regulations.
• Oversaw Internet Banking, Bill Payment, Telephone Banking, Mobile Banking, ATM, ACH, Wire Transfer, Check 21 and miscellaneous electronic banking functions.
• Hosted review meetings with offshore development teams and QA teams.
• Performing Web Testing, User Interface Testing, Negative Testing, Positive testing, User Acceptance Testing and Baseline Testing.
• Wrote test plans, organized UAT testing effort and effectively communicated results to the project team.
• Performed training of the end users.

Business Analyst

Confidential,Massachusetts,MA

• Analyzed customer requirements and developing strategic plans for business growth for client as well as liaising between the business and technology team(s).
• Responded to inquiries from MasterCard Customer Operations Support on billing related questions (provide tier 2 support).
• Working with product owners/business team(s) to gather solution requirements, develop functional specifications, process workflow diagrams and then configure solutions utilizing our company platform that meets stated targets.
• Processed and maintained rates updates introduced by ISO 8583 via client maintenance logs.
• Assisted internal business partners and technical teams to define and refine business strategy and supporting operational processes.
• Conducted GAP analysis as well as completing document analysis, requirements workshops, etc.
• Lead data analysis to mitigate risk in accordance with VISA and MasterCard international regulations.
• Conducted the JAD sessions with Business, Development and Testing teams.
• Studied business process descriptions, use cases, scenarios, network diagrams, competitive products, task and workflow analysis, and/or viewpoints.
• Mapped business requirements for process enhancements & translated them to functional specifications.
• Active participation and ensuring adherence to Agile delivery approach.
• Acquire knowledge from attorneys on Compliance Management, ISO 8583, laws, develop internal investigations module.
• Ownership of product backlog and refinement of items in backlog.
• Active participation in sprint planning discussions.
• Ownership and maintenance of sprint backlog.
• Attending and facilitating daily scrum/stand-up meetings.
• Active participation in maintaining and monitoring project burn down chart and escalate as needed.
• UAT testing for individual sprints.
• Participate into sprint review at the end of each sprint delivery.
• Active participation in ensuring that deliveries adhere to Six Sigma principles published by PMO.

Business Analyst

Confidential,Columbus, OH

• Create, modify, and execute SAS programs that populate data cubes as well as provide in depth analysis of data.
• Analyze ATM transactional data and usage reports to determine the best course for future projects.
• Interface with various MasterCard personnel during analysis, testing, and implementation phases, ensuring that all communications are clear and concise.
• Perform mass updates to databases in the ATM Channel as well as for other departments including Cash Management, Risk, & Technology.
• Analyzed set data and create capacity plans for the ATM department collaborating with Performance Consulting and presents results to senior management weekly.
• Complete weekly/monthly audits regarding data integrity, EPP (PCI compliance), as well as process daily files assigning Real Estate and leasing payment codes to new locations.
• Responsible for ad hoc coverage of upcoming software releases, dev lab testing, & serve as subject matter expert for the design, pilot, and execution phases of related projects.
• Request and review surveys for upcoming deployment projects: ATMs, Express Banking Kiosks; including wireless, satellite and circuit communication types, and ADA compliance.
• Streamline & document procedures within the ATM Channel to effectively maximize overall workflow.
• Developed departmental SharePoint website, which serves as a database, scheduling tool, and web dashboard displaying report analytics.
• Served as an SME regarding past and future projects like Windows 7 upgrades, Gasper dispatching software conversion, and many other projects in the Innovations Channel.
• Provided emergency availability data to senior management during disaster recovery efforts such as Hurricane Katrina and Hurricane Sandy

Business Analyst

Confidential,San Francisco, CA

• Conducted user interviews, workshops & JAD sessions to understand and articulate business requirements and converted requirements into technical specifications.
• Interacted with cross functional teams to facilitate gathering of business requirements.
• Served as a liaison between clients and technical staff to resolve conflicts.
• Prepared user/business requirements, functional specifications and Use Case System documents.
• Responsible for defining the scope and business rules of the project, gathering business requirements and documenting them textually or using models.
• Performed GAP analysis to identify mismatch between system functionality and business requirements and segregated those into high/low level Use Cases and Activity Diagrams using Rational Rose.
• Assisted with change, issue, quality and risk management activities, and generated management reports on weekly and monthly basis.
• Used Query Analyzer, Execution Plan to optimize SQL Queries.
• Conducted the FRS and URS reviews and walkthroughs with designers, developers and stakeholders, and performed feasibility and adaptability study.
• Developed detailed business flows through both high-level and detailed Visio diagrams.
• Conducted Risk Analysis and Credit Risk Estimation & Analysis like Regression Analysis.
• Prepared a package of Process flow diagrams to document the existing system.
• Created and updated project status, requirements and diagrams using RUP methodology.
• Reconciliation of ACH Wire Transfer/Rejects, SWIFT Rejects, and daily processing files.
• Worked on design list and documented requirements to meet industry regulations.
• Oversaw Internet Banking, Bill Payment, Telephone Banking, Mobile Banking, ATM, ACH, Wire Transfer, Check 21 and miscellaneous electronic banking functions.
• Hosted review meetings with offshore development teams and QA teams.
• Performing Web Testing, User Interface Testing, Negative Testing, Positive testing, User Acceptance Testing and Baseline Testing.
• Wrote test plans, organized UAT testing effort and effectively communicated results to the project team.
• Performed training of the end users.

Business Analyst

Confidential, Huntsville AL

• Gathered requirements from subject matter experts (SMEs) and documented the BRDs; constantly communicated risks/contingencies to project managers and consulted with technical development staff to clarify business requirements from the business users.
• Interviewed business users and SMEs to elicit requirements. Worked on developing the functional requirement documents (FRD) and Use Cases for FACETS batch process; automating the billing entity, commission process and Medicare enrollment.
• Documented project and communicated with cross-functional partners to create and maintain standardized Omni-channel reporting which includes daily reporting dash boards.
• Used SharePoint web application platform for content management, document management, business intelligence and process integration.
• Analyseed and documented Medicaid EDI transactions issues related to implementation of HIPAA 5010 and ensure these issues are documented and addressed in the approach to the HIPAA 5010 version.
• Experience in System and UAT testing of the facets core application and custom modules as needed.
• Experience working with Health Care Client Server Product TRIZETTO FACETS.
• Conducted HIPAA 4010 - 5010 Conversion Analysis - contribute in the documentation of HIPAA 5010 changes to EDI 837, 820, 834, 835, 276, 277 transactions sets.
• Responsible for the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation and testing for Medicaid Claims.
• Analyzed the change detection process on Facets database tables to capture the daily changes done by Users through Online Facets Application.
• Formulated system design, methods, procedures, policies and workflows affecting Medicare/Medicaid claims processing in compliance with government compliant processes such as HIPAA/ EDI formats and accredited standards.