SUMMARY:

• I have a strong background in IT inventory control, warehouse, customer service, procurement and asset management. My computer skills includes: Microsoft Operating System, Office Suite, and SAP.
• Experience with ticketing system such as Remedy and Service Desk.
• I’m a hard - working team player with great communication skills and a great attendance record.
• I have experienced under the Federal Supply Regulations.
• I have a positive outlook, very resilient and flexible which provides the ability to work in ambiguous environment with changing priorities and work locations.
• I’m Self-motivated and able to complete projects simultaneously in a high volume environment with multiple deadlines successfully with minimal supervision required.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technology Support Analyst

Responsibilities:

• Provide PC hardware (HP, Dell, and Microsoft) and software deployment and support which includes procurement, configuration, deployment and technical support of all firm standard hardware/software applications, assisting in local infrastructure teams for LAN, WAN and Telephony activities. This includes providing local support and if needed, occasional travel support offices in local geography.
• Asset management and tracking of hardware and software on SAP.
• Mobile device deployment and support that includes EU guidance and recommendations, PDA activations, account modifications, configuration, testing, problem identification and resolution. (iOS, Android and Windows environment)
• Provide on-on-one and group training for peers and customers that includes new technologies, hardware/software and process changes. Participate in certification and impromptu training for new firm standards.
• Documenting problems and resolutions for knowledge bases, service desk tickets and original equipment manufacturer (OEM) vendors.
• Perform laptop, desktop, and printer hardware troubleshooting and repair, virus and OS patch updates, password reset and workstation management in Active Directory.
• Support Win7/Win 8/Win10, Microsoft Office 2010/2013
• Mobile Device SME (Windows Phone, Android and iOS)

Key Technologies/Skills: Asset Management, Microsoft Office Suite, Hardware Repair, SAP, iOS and Android Device Support, Asset Inventory, Documentation of policies and procedures, asset distribution, Asset life cycle, Asset Management best Practice, DoD Wipe Process, Vendor Returns, RMA, Vendor Management

Confidential

Senior IT Procurement Specialist

Responsibilities:

• Performs procurement duties, prepares purchase orders using in house systems, ARIBA and Purchase order database, and submits purchase orders directly to suppliers. Contacts suppliers to schedule or expedite deliveries, resolves shortages, and missed or late delivery problems. Responds to request from clients for order status, order changes and cancellations. Locates suppliers for non-standard items using sources such as catalogs and the internet. Gathers and analyzes pricing and accuracy of requested items.
• Processes invoices by creating Request for Payment (RFP), calculates cost of orders, and allocates cost to appropriate cost center or client charge code. Compares supplier’s invoices with purchase orders and receipt for accuracy, verifies accuracy of billing and data and revise any errors, and obtains approval for payments. Resolve discrepancies between billing and purchase orders with suppliers. Determines billing rates to verify the accuracy of the invoices. Tracks order payment status and database of purchases and rental equipment.
• Tracks status of requisitions and orders and reviews orders to verify accuracy, terminology, and specifications. Prepares and maintains purchasing reports for review by management and assist management with making budget and forecast decisions.
• Provide guidance directly to internal clients regarding technology equipment request and firm standards. Assists with distribution of new hire equipment and collects equipment from separating employees and redistributes equipment for stock or disposal, and participates in providing training that pertains to new hire orientation. Assists management in decisions and disposition of equipment at end of life.
• Monitors and receives shipments and check-in items verifying accuracy of orders comparing received items to purchase orders. Inform clients of receipt of items and coordinates and ships items to locations as required by clients and engagement teams. Updates in-house laptop inventory (LAM). Monitors and checks asset reports regarding shipping of firm assets and assignment compliance.
• Maintains and monitors knowledge of all organizational rules and policies regarding purchasing, and provides these policies to internal clients and assists with technology procurement and business case assessment, and regional asset management policies and procedures.
• Maintains in-house inventories of peripheral equipment, and technology hardware, including mobiles devices and printing supplies. Determines inventory quantities are sufficient for needs, and orders supplies to maintain stock in each office throughout the region. Distributes supplies to regional offices as needed. Forecasts technology supplies for offices and assists with tracking cost and adjusting inventory levels throughout the region. Monitor new hire and terminations numbers to determine laptop and peripheral needs for the office.
• Performs and assists with asset management duties including processing end of lease assets, checking in assets and updating the Lease Asset Management System. Assists and provides management with reports from LAM and Ariba to analyze trends and track cost. Tracks assets including laptops that are transferred between offices and regions. Acts as back-up for Regional Asset Manager and monitors asset management systems.
• Monitor Hardware repairs and perform laptop repairs as necessary. Perform in-house hardware repairs; this gives a continuous flow of swappable assets to keep our clients functional and operational.
• Weekly Audit of assets, physical tracking and inventory that is performed via SAP system.
• Managing the deployment of assets, accountability and timely return of assets (Assets number in 4 Fiscal Year includes: 18,500 iPads, 3,700 monitors, 2,900 laptops), the standard laptop upgrades, new hire, interns and merger asset deployments.

Key Technologies/Skills: Asset Management, Microsoft Office Suite, Hardware Repair, SAP, iOS and Android Device Support, Asset Inventory, Purchasing, RFQ Contract and Vendor Management, Documentation of policies and procedures, ARIBA, asset distribution, Asset life cycle, Asset Management best Practice, DoD Wipe Process, Vendor Returns, RMA

Confidential

Asset Technician Analyst

Responsibilities:

• Managing the overall Leased Assets for Confidential University, as well as purchased assets that encompass iPads, Macbooks, Sony Blogger cams, and various Technology products.
• Weekly inventory to verify LAM database accuracy.
• Maintaining logs and records of receipts to consolidate ordered assets.
• Processing of End of Life assets to properly return to each vendor.
• Supporting the Confidential University TSS team to fully support the site.

Key Technologies/Skills: Asset Management, Microsoft Office Suite, SAP, Asset Inventory, Purchasing, RFQ Contract and Vendor Management, Documentation of policies and procedures, ARIBA, asset distribution, Asset life cycle, Asset Management best Practice, DoD Wipe Process, Vendor Returns, RMA

Confidential

Leased Asset Coordinator

Responsibilities:

• Analyzing accurate and verifiable asset information through asset data (approximately 400-800 weekly leased laptop assets on site)
• Able to coordinate and manage the reconciliation of office assets.
• Supports office asset deployments, weekly Welcome to Confidential new hire orientation PC distribution (appr oximately 30-60 /week), and End of Lease upgrades.
• Developed communications between Regional Asset Manager and Regional TSS organization.
• Coordinate delivery of notebook computers to office.
• Purchasing, shipping, and receiving of all IT asset equipment to support local, nationwide and international/global deployment of assets.
• Handling Request for Quotes and Request for Proposals for software and hardware acquisitions.
• Purchasing via the Ariba software or through an external vendor on a Corporate Purchase Card.
• Provides timely resolution of complex asset issues to meet national service level targets.
• Coordinate with National/Regional offices or vendors to ensure that all personnel follow asset management policies and procedures.
• Able to work with multiple ITS groups ranging from technicians to leadership to support our internal and external users.
• Able to work with sensitive data.
• Support the walkup center with technical support on troubleshooting shell swaps, data transfer, image deployment, connectivity, software install, and other various help desk support.
• Creating, managing and closing of service tickets.

Key Technologies/Skills: Asset Management, Microsoft Office Suite, SAP, Asset Inventory, Purchasing, RFQ Contract and Vendor Management, Documentation of policies and procedures, ARIBA, asset distribution, Asset life cycle, PC Repair, Asset Management best Practice, DoD Wipe Process, Vendor Returns, RMAConfidential

Warehouse Specialist/Hardware Coordinator

Responsibilities:

• Supporting Depart of Defense/Health Affairs/Tricare Management Activity - Contractor
• Bar coding and Argis database entry of newly acquired assets as well as maintenance of database inventory: o Consist of updating repository of equipment assignments, locations and status information. o Creation of new items, legal documents, contacts and companies for Argis usage.
• Ensure data integrity and real time updates.
• Spot checks and audits which consist of site scans for all physical assets: o Weekly Techbench Audit, 10% Monthly Audit, 25% Quarterly Audit and 100% Yearly Audit Physical asset reconciliation audits that meet or succeed Service Level Agreements.
• Coordinate with Government Procurement Agents to establish consistent and accurate Asset records.
• Warehousing and Inventory Management of TMA IT assets.
• Shipping and Receiving of assets as well as Returned Material Authorizations of defective/damaged items and Dead on Arrival items. This also involves providing notification to procurement of the received items.
• Material Handling and distribution of inventory from desktops, monitors, laptops, servers, switches and other miscellaneous IT equipment in the warehouse.
• Verification of received assets and creation of legal documents for hardware maintenance.
• Disposal of excess assets and transfer to DOL to manage by coordinating retrieval of decommissioned assets.
• Keeping track of consumable assets such as keyboards, mice, and speakers; and preparations of equipment accountability forms.
• Assist in suite to suite moves and customer site asset receiving.
• Manage asset ownership documentation for multiple departments and Assist in the management and measurement of the full asset lifecycle process.
• Serve as primary backup for the Asset Management Software Coordinator position.

Key Technologies/Skills: Microsoft Office Suite, Argis Asset Management Database, Asset Management, Inventory, Reconciliation, RMA, Shipping and receiving, Asset Life Cycle, disposition, DoD Wipe

Confidential

JCI Operations and Maintenance Admin II

Responsibilities:

• Supporting HP Bethesda, MD as the HP Work Place Services Coordinator III - Contractor
• Maintain and operate the Computerized Maintenance Management System. (Which includes opening/closing work orders, maintaining equipment history status and database, managing work order backlog, maintaining inventorytracking system, coordinating repair and/or services to office equipment, and purchasing system?) Manage on-site filing system of training records, sub contract data and maintenance records.
• Provide telephone backup coverage, responding to interdepartmental inquiries that require brief and standard information. Following established procedures or call routing and message taking.
• Operate office equipment including computer, facsimile and copy machines.
• Provide administrative support including typing letters, memos, drafting monthly reports and presentations, providing support for Human Resources with I-9 Processing via Microsoft Office Software Sort priorities and redirect incoming mail and packages for shipping and receiving.
• Produce monthly utility tracking reports using software spreadsheet database.
• Event coordination, conference room scheduling, A/V setup, and speaker/conference phone setup. Performing other duties necessary to provide general administrative support to the O&M team.

Key Technologies/Skills: Coordination, Shipping and receiving, Documentation, administrative support, coordination, scheduling, I-9 Processing, Microsoft Office

Confidential

Inventory Control Clerk

Responsibilities:

• Maintenance of hospital stock items thru the hospital server system and validating expiration dates of medical supplies.
• Investigating discrepancies of stocks on hand variances, conducting a monthly cycle and quarterly inventory count.
• Data input for charges and credits to the proper accounting department for each individual requisition and monitor in-house inventory movement.
• Coordinating work between Medical Supply, Receiving, Purchasing, and Inventory Control.
• Investing stocks within Microsoft Excel to maintain records of all stock items to complete the inventory forms for bookkeeping purposes.
• Reviewing warehouse layout and modifying to ensure maximum utilization.
• Creating Purchase Orders for ordered items, purchasing hospital forms, and special orders thru the Lawson System.
• Actively providing clerical assistance to the Material Management Director as assigned as in copying and faxing while working on a fast-paced hospital environment.

Key Technologies/Skills: Microsoft Office, Inventory Control, Shipping and Receiving, Monthly and Quarterly Audit, Lawson, Purchase Orders

Confidential

Medical Supply Clerk

Responsibilities:

• Working on requisitions ordered by each medical floor and pulling merchandise to be delivered to other locations by use of pallet jacks, hand trucks, or carts.
• Stocking shelves with merchandise received thru Shipping & Receiving and rotating out-of-date merchandises. Maintenance of Medical Supply stockroom to be in an orderly manner.
• Responding and allocating to any written or telephone request by the medical floor.

Key Technologies/Skills: Microsoft Office, Inventory Control, Shipping and Receiving, Monthly and Quarterly Audit, Lawson, Purchase Orders

Confidential

Sales Associate/Representative

Responsibilities:

• Sales floor consultant for items by assisting customers with their purchases by providing them with broad knowledge of company products.
• Allocating work for the Repairs and Maintenance Department and keeping grounds of store clean and free of debris.
• Operating cash register for purchases with cash, checks, or credit cards and assisting other cashiers when needed and provide assistance with their deposits and daily closing of the store at the end of business day.

Key Technologies/Skills: MS Office, Customer Service, Repair, Sales