PROFESSIONAL SUMMARY:

• I have several years of experience working in a variety of fast - paced professional environments.
• I possess highly developed leadership skills and the ability to work effectively with others.
• Strong interpersonal and superior communication skills coupled with a proven track record in highlighting and resolving customer issues have enabled me to meet and surpass client expectations.
• My technical background includes but is not limited to project manager, support, technical trainer, system analyst, quality assurance, consultant, management and instructor of technology.

TECHNICAL SKILLS:

Software: Dialogue Enterprise Software platform, Command Center, Oracle, Visio, MS Outlook, MS Excel, MS Power Point, MS Access, MS Word, MS Office Deluxe, MS Project, SharePoint, Adobe Professional, Live Meeting and WebEx

Platforms: Windows 98, 2000, NT, ME, XP, Mac OS X, iOS 5+

Languages: SQL, Visual Basic, XML

Working Knowledge: UNIX, and C++

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Senior Exstream Dialogue Developer

Responsibilities:

• Ensures all technical requirements for the production of Informing Materials, in a timely manner, in accordance with contract and management requirements.
• Performs trouble-shooting and programming analysis of systems issues, evaluates operational impacts, and makes discretionary changes to the Confidential Dialogue application to ensure contract compliance for Informing Materials output.
• Responsible for a detailed understanding of all components of Confidential Dialogue and the business, and translating that knowledge into the requirements for systems or processes.
• Executes Dialogue system testing plans and system change migration to production plans for compliance with system change control requirements.
• Researches, plans, develops, and maintains new/existing Informing Materials by utilizing Dialogue to add content or restructure existing content
• Participates in the planning, development, and production, and implementation of Informing Materials.
• Tests application processes and participates in the design and code walkthroughs.
• Develops and presents mockups of informing materials output to management for final approval.
• Ensures all reports are provided, in a timely manner, in accordance with contractual and management requirements.
• Follows Policies and Procedures without deviation.
• Meets or exceeds production and quality standards set for position.
• Promptly attends and actively participates in regularly scheduled meetings.

Confidential, Atlanta, Georgia

Senior System Business Analyst/Project Coordinator

Responsibilities:

• Perform dual functions as a project manager overseeing project operations and as an analyst performing business and technical analysis of information technology systems and their impact on operational workflow.
• Perform business systems development tasks including: working with users to define system requirements.
• Provide financial management, administration, and schedule control over the activities tasks supporting the customer.
• Perform project management tasks including but not limited to configuration management, change management, release management, risk management, cost control, training, quality assurance, and scheduling.
• Provide technical and administrative direction for project personnel, including the review of work products for correctness, adherence to the standards, and progress in accordance with schedules.
• Coordinate with the Director to ensure problem resolution and customer satisfaction.
• Prepare milestone status reports and deliveries and presentations of the finished services or products.
• Apply knowledge of business methods and computerized systems while working with customers to analyze and improve specific business problems and performance areas.
• Act as an internal consultant to provide analysis of current and proposed business systems.
• Conduct and deliver studies or costs benefit analyses for new projects and changes to existing systems.
• Consults on risk management and cost control procedures.

Confidential, Columbus, Ohio

Senior Business Analyst

Responsibilities:

• Perform business systems development tasks including: working with users to define system requirements.
• Responsibilities include the design, development and implementation of training programs.
• Create all training documentation.
• Act as a liaison between the business user groups and the technical systems groups.
• Responsible for software design, development, documentation and deployment.
• Design forms for printing and mailing.
• Design business systems and technical specifications of a complex nature to meet user needs by translating logic diagrams into program statements and designing specifications.
• Work with client implementation teams to manage timelines and deliverables to the client during the course of the project.
• Design and develop custom translators to normalize client input files. Input files are normally ASCII flat files, ASCII Delimited, XML or Print Image.
• Design, develop, test, debug, maintain and document software components.
• Employ software engineering techniques to perform software development work.
• Create forms to meet individual state’s laws and regulations.

Confidential

Senior System Analyst and Quality Assurance

Responsibilities:

• Work with system end users to determine required application requirements.
• Monitor development efforts and provide regular progress reports.
• Record system requirements through a series of formal documents, which describe operational attributes and discrete system modules.
• Conduct assessment of alternative development technologies and environments to determine applicability for current and anticipated operational requirements.
• Present system design concepts to members of the user community and sponsoring program office to ensure compliance with stated requirements.
• Coordinate efforts of other team members to ensure task completion within scheduled time limits.
• Conduct unit and system testing to detect system deficiencies and records test results within an automated defect tracking system.
• Generate and perform QA checks on system documentation (Users Manuals, Training Manuals, System Orientation Briefings, etc.) used to convey system capabilities to end-users.
• Support product briefings and demonstrations as necessary to support customer and internal corporate requirements.
• Generate system interface specifications for automated data exchange between distributed system sites or with external applications.
• Conduct research and document findings relating to future development alternatives and enhanced system features.
• Use SQL to retrieve data from databases to validate reports.

Confidential

Consultant and T echnical Trainer

Responsibilities:

• GUI development work converting legacy system applications to, and developing new applications using a state-of-the-art, industry-leading print management software package.
• Work with various database structures, data definitions and applications development/testing methodologies.
• Design, develop and help implement Dialogue applications and their integration points.
• Work with sales team on several proofs of concepts, custom applications and request for proposals for new clients.
• Deliver high quality training classes on the installation, configuration, administration and use of Dialogue.
• Work independently and ensure that the training classes and materials consistently meet or exceed the needs of the customers and partners.
• Taught technical and end user courses onsite at partner’s training facility.
• Communicated and knowledge sharing with fellow instructors on course instruction, course content and troubleshooting.
• Provided post-course documentation, including course summaries and course evaluations.
• Followed up on training leads and students’ questions from delivered courses.
• Attended Train-the-Trainer programs offered by Confidential .
• Provided feedback on course materials to course developers and assisting with quality assurance of the software.