Commission Processing Analyst Resume Morrisville, NC - Hire IT People

SUMMARY:

PROFESSIONAL EXPERIENCE:

Commission Processing Analyst

Confidential, Morrisville, NC

Responsibilities:

Monitor accuracy and responsiveness of commission systems and payments, Maintain accurate records of all commission plans.

Refund Specialist Clerk and Front Counter Rep

Confidential, Chapel Hill, NC

Responsibilities:

Assisting customers with daily concerns on billing issues issuing and receiving equipment, opening and closing
Night deposit, and adjustments assuring that any payments that were being applied to the wrong account was correct within that business day

Customer Accounting

Confidential, Morrisville, NC

Responsibilities:

Mail, processing all payments that come into the call center, process necessary adjustments.
Calling customers to assure payments has been posted to their account, removal of any late fees, processing all orders.

Q.A Special Customers Acct

Confidential, Morrisville, NC

Responsibilities:

Dispatcher I &II Front Counter Rep

Confidential

Responsibilities:

Assisting customers with paying bills, customer concerns, issuing equipment, updating customer’s profile closing at night, making nightly drops, incoming and outgoing calls of customer concerns
Dispatching Tech into the fields Radio's
Answering incoming and outgoing calls as well as resolving customer concerns
Resolving issues with 24hrs, AS400, Outages and Service calls
Assisting Techs with not at homes and call back concerning issues with equipment.