Salesforce Senior Business Analyst/ Salesforce Admin. Resume Leesburg, VA - Hire IT People

SUMMARY:

Versatile and highly motivated professional working as Salesforce Senior Business Analyst/ Salesforce Admin.

WORK EXPERIENCE:

Salesforce Senior Business Analyst/ Salesforce Admin

Confidential

Responsibilities:

Implementing new Salesforce Tool for Case management (Service Cloud).
Maintained Salesforce.com application user profiles, roles, assigning permission.
Implemented & maintained reports and dashboards.
O&M support to the client/ users for all the Orgs - shared and separate of the different Federal Agencies.
Updating the data in the system using Data Loader.
Performed QA for Dev Sandbox, Preproduction and Production systems.
Deployed Custom objects, tabs, Components, validation rules, Page layouts based on the needs and requirements of the application.
Documentation of the updated tool.

Salesforce Administrator/Business Analyst.

Confidential

Responsibilities:

Served as SME for data migration from legacy systems into the Salesforce UI for Confidential.
Performed QA for production and DEV systems.
Provided on site client training, documentation and data setup.
Maintained Salesforce.com application user profiles, roles, assigning permission.
Deployed Custom objects, tabs, Components, validation rules, Page layouts based on the needs and requirements of the application.
Interacted with various business user groups to gather the requirements for Salesforce implementation and documented the Business and Software Requirements.
Served as help desk for daily troubleshooting and user assistance.
Perform testing, implementation, documentation and updating as it relates to Salesforce.com application.
Implemented & maintained reports and dashboards.
Created E-Mail Templates.

Teller Operation Specialist / Senior Teller

Confidential, Leesburg, VA

Responsibilities:

Manage a team of 3-4 tellers. Coordinate and schedule training for tellers related to banking operations and new products.
Manage teller scheduling to ensure adequate staffing.
Handle customer escalations, assist tellers in various issues and provide overrides, processing wire transfers.
Ensure cash flow of the Confidential .
Create daily/weekly/monthly reports related Confidential operations.
Offering and educating customers regarding Confidential products and services and referring them to personal bankers and mortgage specialists.
Address customer and employee inquiries including account research and communications as required.
Maintain consistency and compliance with data entry accuracy.
Research and resolve discrepancies in a timely manner.
Respond quickly and accurately to customer and employee inquiries.
Perform other tasks as assigned.

Teller

Confidential, Sterling, VA

Responsibilities:

Worked with customers on a daily basis meeting their banking needs and either answering or referring their financial questions to the appropriate supervisory individuals.
Accepted and processed customer deposits and loan payments.
Maintained and balanced a cash drawer daily.
Secured the financial institution nightly.
Responded to customer inquiries regarding account balances.
Offered Confidential products and services to the customers on daily basis.

Junior Officer

Confidential

Responsibilities:

Opening new accounts, CD’s, operating security deposit box.
Advising customers about new services offered by the Confidential .
Processing customer checks, issuing check books, maintain customer accounts.
Proficient in financial banking software.
After hours form completions, signature and documents and updating the Confidential system.
Resolved administrative issues for 30 branch offices, including bill clearance.