SUMMARY:

Experienced Project Manager and Senior Business Analyst experienced in managing complex projects within time and budgetary constraints. A highly skilled self - starter with ability to strategize and effectively align business goals with technology goals for competitive advantage and bottom-line goals.

TECHNICAL SKILLS:

Languages: Java, J2EE, SQL, PL/SQL, Html, Data Definition Language

Databases: Oracle 9i - 11i, MS Access, Relational Data Modeling

Applications: Remedy, Heat, ESRI Geographical Information System (GIS)Energy Market Management, Distribution and Transmission Outage Management System

Testing: JIRA, Microsoft Test Manager

Technologies: Web seal, WebLogic, HTTPS and SOAP based Web Services Description Language (WSDL), Java based Platform Applications, Service Oriented Infrastructure (SOA), Identity Management System, Tivoli Access Manager, Geographic Information Systems (GIS) Technologies, Enterprise Data Warehouse, Data Power, WebSphere, Mobile Applications, SAAS Model Applications, Java, .NET ApplicationsProject Management: System Development Lifecycle (SDLC) Process, Project Management Lifecycle, Requirements Management Lifecycle, Agile Methodology, Waterfall Methodology, Microsoft Project, IBM Rational Requisite Pro, Visio, Team Foundation Server 2008 and 2010, SharePoint, Enterprise Architecture and Infrastructure, Security and Identity Management, Remote Access, Vendor Management, Request for Proposal, Project Charter, Contracts, Budgets and Schedules, Change Management, Cost Benefit Analysis

Reporting: Cognos, Crystal Reports, Business Objects and Dashboards, Team Foundation Server 2010 reporting system

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Senior Business Systems Analyst / Scrum Master

Responsibilities:

• Senior Business Analyst consultant responsible for the platform modernization effort leading business requirements across the Trading Platform business units following agile scrum methodologies.
• Facilitate meetings with lead business subject matter experts, architecture and IT teams to evaluate current changes needed across existing infrastructure to facilitate business transformation changes for delivery on Trading Strategies.
• Work with Business Stakeholders to develop budget estimates to support Platform Modernization effort to ensure all end-to-end business processes are supportable upon Production Release
• Coordinate and participate in business product and feature release planning meetings with the business stakeholders and technical team
• Work with the Project Team and Product Owners to develop Go-To Market Strategy rollout for Clients.
• Provide presentations to the Leadership Team on ongoing Product Feature Status and risks identified across various Trading Products and Business Units.
• Lead meetings with business Subject Matter Experts and end users to define key business processes and operational requirements to meet business transformation needs as defined for the Project Modernization.
• As Product Owner, author and assist business, Product Managers in prioritizing user stories in the Project backlog during Sprint Planning sessions.
• Manage Sprint planning sessions across scrum teams supporting various components on the Trading Platform.
• Communicate functional requirements to the technical teams during grooming sessions to ensure development meets business acceptance criteria.
• Assist the business teams in understanding Platform Modernization impact to identify process gaps and capture missing requirements.
• Coordinate Sprint Demos with the business teams, to review completed Product enhancements for end user validation and sign-off
• Develop end-to-end User Acceptance Testing Strategy as expected by Business and Technology Executive Teams.
• Perform continuous technology assessment on various Product enhancement delivery and lead cross impact analysis on new changes requested by various business teams to ensure end-to-end business alignment.

Confidential, Austin, TX

Senior Business Systems Analyst

Responsibilities:

• Senior Business Analyst on Confidential Financial Services to enable business transformation and performance improvement on an enterprise level with respect to global business teams, process improvement and technology changes. Analyze enterprise current state and strategize, design and visualize future state changes to meet organizational transformational needs.
• Facilitate meetings with lead business subject matter experts, architecture and IT teams to evaluate current changes needed across existing infrastructure to facilitate business transformation changes to meet new business needs for Confidential Financial Services.
• Evaluate proposed management transformation needs for better efficiency and lean management and translate into detailed system requirements for the development and design teams.
• Lead meetings with business teams and document key business process changes needed within each business unit to meet business transformation needs.
• Perform cross impact analysis on new changes requested by various business teams to ensure end-to-end business process alignment and identify any business process gaps that require business evaluation or input
• Document key risks and gaps and provide ongoing updates to management on requirements progress, effort evaluation and budgetary needs for new requirements implementation.
• Contribute to key strategy and portfolio meetings to ensure cohesive systematic improvement enterprise wide based on requirements identified to meet new changes.

Confidential, Austin, TX

Project Manager/Senior Business Systems Analyst - IT PMO - Consultant

Responsibilities:

• Led requirements elicitation meetings across the City of Austin and Confidential Teams to define geographic data and maps needed for the utility
• Documented current state and future state including key areas within existing application implementation that needed to be corrected and fixed with the upgrade
• Coordinated architecture diagrams review and approval for implementation across both City of Austin and Confidential technical teams.
• Defined the mobile, technical and data mapping requirements for implementation on mobile and desktops devices utilizing the geographic information for business operations.
• Managed the data validation process including google maps, zoning boundaries, equipment coordinates against real-time field data through various business groups and field teams to ensure data accuracy and integrity.
• Manipulated data from various internal/external groups and defined formats to fit output required for business operations for the development team
• Managed Confidential (desktop) and Go Sync (mobile) applications end user validation testing and sign-off for implementation
• Assisted the technical teams with data performance and monitoring testing to ensure the daily and weekly data transfer requirements were being met.
• Assisted with production roll out and stabilization activities including end user training for transition and change management.

Confidential

Senior Business Analyst/Project Manager

Responsibilities:

• Control Center Distribution and Transmission Outage Scheduler Application
• Led and managed cross-functional teams for project deliverable tracking progress to ensure project milestones were completed on time and within budget for desired results.
• Participated in bid processes to ensure the key project deliverables were addressed and final vendor selection incorporated a vendor with appropriate knowledge level of intended deliverables.
• Led the requirements elicitation process across both technical and business teams. Build user stories with functional analysis for implementation analysis during the bid process. Defined current and future state.
• Developed and presented business and technical requirements by facilitating joint application design sessions with business stakeholders and energy engineering/analyst teams.
• Evaluated impact to business process and IT strategy and led the introduction new technology concepts and business processes adoption into the organization with key stakeholders within IT and business teams for buy-in.
• Proactively identified, monitored and managed change effectively across dependencies, risks and issues without unnecessary delays to critical path activities
• Developed project roadmap and managed plans, schedules, work breakdown structures, project sprint backlogs, change request process and release plans.
• Effectively communicated and managed expectations to sponsors, team members and executive management ensuring alignment with overall utility, business and technology strategy and goals
• Facilitated team project meetings and daily scrums to ensure the appropriate results are delivered. Coordinated ongoing project implementation between development and technical teams.
• Utilized agile approach and managed vendor sprint deliverables for testing, user acceptance testing and validation for effective delivery
• Led support transition plan processes including Support RACI matrix, Service Level Agreements with the IT Support Teams to ensure supportability once the project is in production.
• Managed project risk register, escalation and monitor risk resolution, ensuring enterprise risks are addressed with key stakeholders in IT and business senior management teams for mitigation.

Confidential, Austin, TX

Client User Acceptance Test Lead - Consultant

Responsibilities:

• System Test Coordinator and User Acceptance Test Lead for Confidential Modernization Software application.
• Coordinated with the Project Management Team and defined the product release schedule for each cycle within the current Project Schedule Plan.
• Developed release timeline schedule for the team for each agile cycle deliverable outlining requirements deliverables to the client
• Lead weekly Q&A sessions with the client business teams, to discuss functionality delivered and validate business process functionality and report status based on feedback to senior management.
• Provided presentations to Senior State Management teams on deliverables met and measurable end user adoption for process improvements met throughout the project.
• Lead onsite client testing sessions and assisted the client with validating business process functions, business approval and sign-off.
• Managed and lead the change management activities, assessing impact, consulting and coaching the project management team, managing the state holders, tracking and monitoring change implementation on the project delivery lifecycle.
• Provided training support to end user teams and subject matter experts
• Defined and documented requirement gap analysis found during client delivery phase to define missed requirements during original JAD Sessions as change requests.

Confidential

Senior Business Analyst - Consultant

Responsibilities:

• Business analyst lead responsible for modernization and transformation of 3M Commercial Off-The-Shelf, Department of Motor Vehicle Modernization software application per state requirements.
• Conducted JAD sessions with State business teams and developed road map for phased approach for implementing requirements, requirements approval process and production release acceptance criteria.
• Responsible for the elicitation of business requirements and subsequent creation of use cases. Ensure changes, updates and exceptions are documented throughout the project life cycle.
• Created business process flows, swim lanes, wire frames to demonstrate expected To-Be processes.
• Assisted State employees with Cost Benefit Analysis for State funding approval based on benefits of enhancing existing legacy modules for business growth with 3M software
• Provided weekly status reporting to ensure everyone included in the project has an understanding of major milestones, timelines and whether assigned deliverables are on track to meeting expected delivery dates and resource planning.
• Coordinated project deliverable requirements with development, testing teams and Project Management office for project schedule work breakdown structure planning.
• Defined UAT process to ensure user feedback on approval or unsatisfactory requirements, mitigate issues from UAT facilitating meetings as needed.

Confidential, Austin, TX

Product Lifecycle Management Business Analyst Project Lead - Consultant

Responsibilities:

• Business analyst Project Lead consultant responsible for transformation and reengineering of Confidential ’s Remote Managed Services. Lead business process and joint application design requirements sessions for reengineering existing legacy systems for managing clients remotely as a service, including acquisition, contract management, service delivery, service activation, reporting and billing, with strong analytical and problem solving skills.
• Developed cost benefit analysis for reengineering business process with end users and managed the requirements across entire application life cycle from development through production release.
• Developed return on investment (ROI) analysis for senior management based on analysis outlining benefits of enhancing current existing system
• Performed Gap Analysis in business processes to identify opportunities for automation, optimization and innovation to improve overall efficiencies.
• Conducted JAD sessions with Subject Matter Experts (SMEs’) and documented detailed business requirements and business rules transforming vision from current state to desired future state. Determined end user needs from system improvements analysis.
• Documented system functional specifications as-Is system state and To-Be system state, business process flowcharts, use cases, data entity relationships and reporting requirements.
• Lead requirements review sessions with development and implementation teams for each agile cycle for execution and delivery.
• Reviewed Test Plans and developed user acceptance testing criteria for each Agile build cycle release ensuring they meet use case expectations
• Provided weekly status reports on project delivery schedule status, resource allocation and change requests introduced for planning to management.

Confidential, Taylor, TX

Senior Business Analyst/Product Lifecycle Manager

Responsibilities:

• Lead Product Lifecycle manager consultant for Texas Nodal program managing all business processes as they relate to new system design, including laying the framework for a new self-service Identify Management System for Customer authentication into client network. Managed new system requirements reengineering business processes to meet new Texas state electricity deregulation market demands.
• Researched all existing client business processes and coordinated the road map for new business process reengineering to meet new market demands, by conducting interviews with the business subject matter expert(s) driving top-down thread of business requirements from processes.
• Provided expertise regarding business strategy at the enterprise level and the process level in order to effectively align strategic intent with operational execution through business process decomposition to level 5 detail.
• Refined requirements through standard analysis data flow modeling, use case analysis, workflow analysis, functional decomposition analysis, data modeling and object modeling through interviews, workshops, and/or existing system documentation or procedures
• Documented and maintained business requirements and system functional specifications outlining use cases, business rules, process maps and data models from interviews with the subject matter experts, outlining system inputs, processes and expected behavior. Collaborated white paper deliverables for proof of concept models and set expectations for the system designers and developers using Client/Server side methodology.
• Drove design of prototypes reviews or proof of concept system designs to determine if the functional requirements had been met and set expectations with the business teams. Developed all user interface designs, identified and defined the entity relationships as defined by the business processes for design implementation.
• Managed project change requests and provided new estimates to the Change Control Board for change request approvals. Provide new project baseline after change approvals and resource allocation budget requirements.
• Managed and mitigated project risks and issues to meet critical timeline and budget constraints. Escalated to senior management on critical infrastructure delays and failures leading to project risks
• Mitigated scope creep and missed requirements via thorough requirements and design review/approval and requirements verification processes.
• Managed business expectations through ongoing/proactive communication regarding impacts and secured approvals/commitment conjunction with business owners for proposed new processes and prepared project status reports for management and clients to be informed of project status and related issues.

Confidential, Austin, TX

Senior Business Analyst

Responsibilities:

• Developed business reports from the Confidential reporting data warehouse running daily metrics and reports to interpret sales and financial revenue data to determine SKU vs Services Sold and vendor management cost analysis for Confidential Managed Service managers.
• Responsible for running queries from client’s data warehouse and interpreting financial and revenue performance for Confidential managed services against SKU revenue. Leveraged reports to provide insight to new business potential/opportunity.
• Developed Pivot Charts for presentation in excel from the data warehouse data. Performed excel reporting manipulations and chart presentations using excel logical and lookup reference for data manipulations and pivot charts for data presentation.
• Business analyst on Confidential enhancement of client’s order management, fulfillment and customer support processes and utilizing current business operations process for analysis.
• Delivered quarterly business reviews on progress made each quarter, detailing areas of strength and weakness with reports data as backup to the Confidential Managed Services management teams.
• Monitored third party vendor management and ran MTTX reports for vendor performance reporting to determine if vendor service level agreements had been met and accordance with contractual agreements and project timelines.
• Lead JAD sessions with Confidential Managed Services customers for survey rating and provided detailed performance rating reports to senior management.

Confidential, Bethesda, MD

Business Analyst

Responsibilities:

• Documented requirements and developed use cases for new system development. Developed data flow models, relationship entity diagrams and software application design approaches to simplify cumbersome and outdated processes by designing user interfaces for different business area functions.
• Performed Joint Application Design (JAD) sessions gathering new requirements with subject matter experts.
• Developed timelines for requirements resource plans, and project tasks sequencing in Microsoft Project.
• Managed scope and incremental requirements as business process evolved across the research centers
• Worked with Program Office to assign tasks to resources across projects and developed timelines across interdependent requirements.

Confidential, Rockville, MD

Helpdesk Administrator

Responsibilities:

• National Institutes of Health, Call Center Manager providing application support for all applications used on campus. Recommended and implemented Heat Call Logging system, developed call center procedures and operational reporting capabilities.
• Recommended and implemented Heat Call Logging system, developed call center procedures and operational reporting capabilities
• Provided the team with up to date MTTX performance reports and reviewed with upper management recommending areas of improvement.
• Trained and mentored new helpdesk employees on a daily basis.
• Developed end-user training requirements gathered from issue reporting knowledgebase.
• Provided usability feedback from the users to software developers and database administrators, on performance and enhancements requests.
• Tested new software functionality for level 2/3 Compatibility Maturity Model (CMM) Government standards.
• Processed employee evaluations for helpdesk staff and submitted performance appraisals to upper management.
• Assisted end-users with and developed SQL queries on MS Access and performed minor updates on database tables requested by client.
• Provided Tier 1 level of support resetting user accounts/passwords, troubleshooting application problems before escalating to tier 2.

Confidential, McLean, VA

Helpdesk Consultant

Responsibilities:

• Helpdesk Consultant providing support for Confidential processes at different client centers for payment and consolidation of funds via Lotus Notes 4.5 call logging system.
• Provided software support by troubleshooting over the telephone.
• Unlocked database corruption by running scripts on the application environment.
• Tested software for different operating systems.
• Provided high quality call mentoring to new employees.