SUMMARY:

Excellent analytical skills, effective communicator, self - starter bilingual professional with 10+ years of experience in Business Information Technology with extensive experience in business applications. Fluent in English and Spanish

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Sr. IT Support- Business Analyst

Responsibilities:

• Led a Fedwire Funds project implementation taking overall responsibility for ensuring the project and its outputs are managed and delivered in accordance with agreed work-plans, business objectives
• Assist in the role of technical expert of mission critical systems for Electronic Payment Fedwire Funds and National Settlement Services applications; providing business, technical and operational support to other stakeholders of the Confidential staff and Confidential District users.
• Contribute to the development of business and user requirements for existing and new Fedwire implementations.
• Assist multiple teams with Business Requirements Management, develop and execute comprehensive test plans and scripts using Micro Focus SILK for UAT, Integration, Regression and Operational testing using Agile methodologies
• Provide application support for WebSphere applications on IBM AIX platforms and respective infrastructure components, using BMC Patrol for MQ Queue Management, Enterprise Control-M for Job Monitoring, and Vandyke Software- SecureCRT and SecureFX for web server related tasks
• Perform analysis on 20+ Oracle Databases for multiple business lines by creating & executing SQL queries to comply with adhoc business requests
• Identify and implement technology-based business process and reporting improvements using HP’s Application Lifecycle Management (ALM) Software
• Engage in Production readiness activities to provide deployment support including verification of database migrations, fallback strategies, data center rotations, and performance testing activities amongst others

Confidential, Monmouth Jct, NJ

Business Consultant

Responsibilities:

• Liaison with Clients, Business Partners and Sales Engineers to address issues in data communications to effectively deliver solutions based on Confidential Newswires feeds, Widgets and Web Services
• Managed complex, integrated systems that have various schedules and multiple layers of dependencies in TCP/IP, DNS, LAN/WAN, firewalls, routers, circuit provisioning
• Planned and handled project management elements such as scope, plans and dependencies across releases
• Supported financial products, online media, publishing and social networking web technologies coded in HTML, XML and binary code

Confidential, Jersey City, NJ

Application Development & Support Specialist

Responsibilities:

• Liaison with Application Development and Release Management teams to effectively support business facing applications and application infrastructure to ensure 24/7 system availability and responsiveness
• Led production deployments required to address ad-hoc business requirements, upgrades, patches and data fixes attaining to Service Level Agreements
• Monitored DEV, UAT, Production Java and UNIX based systems in a daily basis
• Analyzed database relationships to construct SQL, T-SQL queries for data changes against MS SQL Server 2005 Database; for bulk changes coordinated the proper implementation of SSIS packages
• Actively engaged in business process excellence initiatives geared towards the improvement of application functionality by analyzing business requirements, constructing test plans, and executing test scripts
• Performed performance tests against reports running on SQL Server Reporting Services (SSRS), and Cognos
• Solely responsible for managing vendor Software used by Alternative Asset Management for financial analysis
• Provided second level support to Operation Engineers in response to failure of Control M- batch jobs, escalated high priority issues and provided immediate response to various Business Functions

Confidential, East Rutherford, NJ

IT Support Analyst

Responsibilities:

• Liaison with Project Management, Business Leads, and Customer Relationship Management (CRM) for Production related activities of Treasury Applications for Government Wide Accounting
• Demonstrated project management skills by leading applications attaining to Rapid Application Development and Agile Development software methodologies and supporting Business units with Functional Requirements
• Heavily involved with Business partners in Requirement Walkthroughs and Business Design for data mappings and provided detailed validation and integration tests during the Database Consolidation initiative
• Managed Migrations Walkthroughs for Production environments and supported SOA Web Sphere 7 implementation
• Facilitated ITIL Incident Management, Change Management and Release Management processes in BMC with cross functional stakeholders as key participant in Change Advisory Board Meetings to keep current and knowledgeable on supported and controlled procedures and services, including Change Control, SLAs, and Contingency activities
• Led efforts in RVT, UAT, Regression Testing, Integration Testing including the development of Business Test Scenarios, Requirement Traceability Matrix and generated Cross-Functional Reports in HP Quality Center
• Automated test scripts for daily health check of the applications utilizing HP QuickTest Professional software
• Performed backend testing in Oracle 10g database utilizing SQL Developer and TOAD for Oracle to investigate inconsistencies with the reconciliation process between legacy system and system of record
• Provided production support 24/7 to maximize system availability and correct operation, diagnose issues, with full ownership of problems to resolution; analyzed application disruptions in UNIX Solaris application server
• Developed HML Webhelp projects and publishing documentation against best practice policies to ensure knowledge retention and continuous learning for the Federal Program Agencies
• Executed 508 compliance reviews utilizing AccVerify, ZoomText, and JAWS applications

Confidential, New York, NY

Information Systems Analyst

Responsibilities:

• Effectively managed Cisco Works Wireless LAN Solution Engine, and Wireless LAN Services Module; configured Virtual Private Network utilizing Cisco VPN 3000 Manager, RSA ACE/Server, Cisco VPN Switches, Microsoft Exchange 2003, Blackberry Enterprise Server, Active Directory, VOCERA
• Published documentation to Knowledge Management Warehouse for Administrator, Solutions Manager and Support Analyst.
• Provided 2-level support in MS Office, Business Objects, networking DHCP, WINS, and TCP/IP and proprietary software

Confidential, Parsippany, NJ

Technical Support Analyst, Consultant

Responsibilities:

• Liaison with clients and other infrastructure systems staff utilizing strong analytical abilities implementing knowledge of IT operations, workflow processes and procedures to resolve inquiries independently.
• Effectively supported 360,000+ users utilizing Windows NetMeeting, SMS 2003 and Timbuktu Pro on Windows 98/2000/XP/NT, Unix OS and multiple servers; Software: MS Office (Word, Excel, PowerPoint, Access, MS Project, Visio), Outlook/Exchange, proprietary applications XMS, Ariba, PeopleSoft; Managed RSA ACE/Server accounts
• Managed Incident Management Requests in Peregrine Service Center and escalated accordingly to meet SLAs

Confidential, East Hanover, NJ

System Security, Consultant

Responsibilities:

• Interfaced with the development staff, network operations staff, area support personnel and 1000+ users.
• Ensured the implementation, enforcement and enhancement of System Security Policies Planned and coordinated security testing according to a structured process, including managing scheduling and generating detailed documentation of test approach and findings.
• Provided access to new users and maintained existing users for Ariba Manugistics, Purchasing Software application in production, testing, and UAT environments.
• Assisted the Oracle DBA with SQL queries using TOAD for data retrieval on daily operations.
• Performed incident response activities for security requests.