BUSINESS ANALYST Resume Arlington, VA - Hire IT People

SUMMARY:

Team - focused Business Analyst with proven experience and capabilities; client focused with the ability to identify, troubleshoot, design, and implement proven solutions.
Skilled in understanding and identifying business needs and customer requirements; partner with development teams to increase the quality of requirements.
Thorough understanding of Agile projects and in-depth knowledge of business analyst fundamentals; take initiative to meet business objectives.
Strong interpersonal communication skills; able to motivate, lead, and inspire others towards a common goal. Holds active Secret-Level security clearance, Project Management Professional (PMP), and Certified Scrum Master (CSM) certifications.

EXPERTISE AREA:

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

BUSINESS ANALYST

Responsibilities:

Member of team that successfully grew the to become the DoD System of Record for non-medical case management
Member of team that successfully transitioned, re-designed and stood up the National Resource Directory (NRD.gov)
Transformed software development processes from Waterfall to Agile.
Lead and managed requirements gathering, and change management processes, including creation of wire-frames, features, epics, and stories.
Train and support new and existing users on web based applications.
Develop effective process models for IT Help Desk, Operational Change Requests (OCR), and release cycles.
Produce, integrate, and maintain technical and functional documentation including Functional Requirements Documents (FRD), System Design Documents (SDD), Work Breakdown Structure (WBS), Requirements Traceability Matrix (RTM), and application Release Notes.
Maintain and enhance training materials including system user manuals.

PROGRAM ANALYST II

Confidential

Responsibilities:

Successfully collaborated/interacted with clients to develop effective business system and functional requirements, including wire-frames and OCRs.
Developed and implemented tracking system to on-board new user populations.
Assisted with testing existing software, applications, and databases, including preparation of test cases, and execution of Government Acceptance Testing (GAT).
Collected and analyzed Recovery Coordination Program (RCP) information; produced accurate weekly metrics reports.
Effectively supported documentation of application modifications and enhancements; including the RTM release notes, system user manuals, and training materials.

Confidential, Falls Church, VA

MARKETING/BRAND MANAGER

Responsibilities:

Led deployment of marketing and organization-wide re-branding efforts; developed and implemented restructuring of brand, services, policy, and strategy.
Streamlined information flow and enhanced communication processes to maximize customer satisfaction and improve business earning potential.
Created and guided strategies and tactics to heighten brand awareness.

Confidential, Sterling and Woodbridge, VA

SATELLITE SERVICE MANAGER

Responsibilities:

Started working for company in 2003, held several managerial positions—was promoted several times.
At all management levels, provided effective, efficient resolution for problems; reduced risk, improved customer service, and ensured compliance with regulations.
Achieved operational and financial goals; recruited, hired, trained, managed staff to enhance performance and productivity; successfully developed and managed effective vendor relationships.