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Senior Business Analyst Resume

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Crystal City, VA

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SUMMARY:

I’m a high energy, multi - dimensional Business Analyst skilled in analytical problem solving with a proven track record of delivering mission critical IT project objectives on time. I’m especially interested in working for a company that encourages creative problem solving in a wide open and collaborative environment.

TECHNICAL SKILLS:

  • Agile
  • Rational (RTC, RQM, DOORS)
  • JIRA Fundamentals
  • Microsoft Office Suite (Visio, Excel, PowerPoint)
  • SharePoint
  • Relational Database Concepts
  • SQL
  • JCL
  • TSO/ISPF
  • Federal Government familiarity

PROFESSIONAL EXPERIENCE:

Confidential, Crystal City, VA

Senior Business Analyst

Responsibilities:

  • Evaluating existing work procedures, information flows, and technical designs to build current and future state diagrams.
  • Facilitating internal and external client meetings to define process improvement opportunities.
  • Converting information into improved systems design.
  • Decomposing high-level business and user requirements into functional and non-functional requirements.
  • Translating knowledge into user stories and acceptance criteria.
  • Creating project artifacts and other documentation in support of AGILE methodologies.
  • Independently tackling a steep learning curve for the existing application suite with minimal guidance and as a result becoming the de facto lead for my team.
  • Dynamic communicator.
  • Outstanding facilitation and presentation skills.
  • Excellent conflict resolution abilities.
  • Ability to collaborate with all levels of stakeholders, clients, and colleagues.
  • Certified Agile Scrum Master.

Confidential, Herndon, VA

Senior Business Analyst / QA Lead

Responsibilities:

  • Analyzed complex systems issues within Confidential .
  • Recommended solutions and enhancements in response to systems issues.
  • Coded and unit tested SQL data fixes.
  • Automated batch processing reports to improve monthly productivity.
  • Managed all software quality assurance processes and projects.
  • Created and executed detailed test plans.
  • Documented and resolved issues/defects found during testing.
  • Strong knowledge of relational databases and highly skilled in SQL.
  • Served rotational duties as secondary on-call production support in a 24 x 7 environment.
  • Provided Tier-1 help desk support of the Confidential user tool.

Confidential, Ashburn, VA

Manager

Responsibilities:

  • Established trusted relationships within the team, which significantly improved staff retention rates.
  • Increased quarter-on-quarter online sales channel profits for two straight years.
  • Successfully developed a sustainable technology future for the online sales channel.

Confidential, Ashburn, VA

Manager

Responsibilities:

  • Worked closely with Brand Marketing and Senior Management to design and implement order fulfillment packages that matched all of Confidential ’s product lines.
  • Actively planned and managed budget items related to the team.
  • Created a team culture of fun, creative problem solving, and upward growth.
  • Designed, developed, and implemented a new automated systems interface with Error Operations that significantly reduced rejected fulfillment order delays.
  • Recipient of the prestigious Confidential “Circle of Excellence” award for positive contributions.
  • Promoted into the Manager, E-Commerce Development position.

Confidential, Ashburn, VA

Manager

Responsibilities:

  • Maintained daily operations of the hardware, software, and database infrastructures of the order fulfillment systems.
  • Quickly identified order fulfillment issues and implemented rapid fixes to stop the issues.
  • Constantly coordinated with the Fulfillment Development team to manage post-implementation responsibilities after every major software release.
  • Managed team workload expectations.
  • Recipient of the Confidential “Top Team” award for positive contributions.
  • Promoted into the Manager, Fulfillment Systems Development position.

Confidential, Ashburn, VA

Team Leader

Responsibilities:

  • Guided team members with hands-on expertise in developing new systems audits utilizing complex SAS, SQL, and JCL code writing methodologies.
  • Rapidly coordinated cross-systems recovery actions for all issues identified via audits, which resulted in major order processing savings.
  • Significantly improved skill sets for all team members.
  • Multiple recipient of the Confidential “All Star” award for positive contributions.
  • Promoted into the Manager, Production Support position.

Confidential, Ashburn, VA

Systems Analyst

Responsibilities:

  • Maintained existing systems audit jobs.
  • Developed new systems audit jobs.
  • Constantly identified systems issues.
  • Coordinated prompt resolutions to systemic problems.
  • Rapidly coordinated multi-platform data recovery actions that resulted in million dollar savings.
  • Demonstrated accelerated learning patterns for new systems.
  • Promoted into the Team Leader, Order Audits & Controls position.

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