SUMMARY:

• Sr. Business Analyst with 10+ years of experience in various business domains and technology platform
• Proficient decision - making, leadership, presentation, communication, problem-solving and analytical skills with ability to interact at all levels.
• Serves as a point of contact/liaison for IT team on all the requirements and business questions.
• In depth knowledge of Agile, Waterfall, rational unified process (RUP) and rapid application development (RAD) methodologies.
• Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews, brainstorming, JAD and JAR sessions.
• Experience in conducting sprint estimation, planning, review and retrospective meetings.
• Expert in documenting and defining functional requirements, non-functional requirements and business rules, writing user stories, use cases.
• Expertise in handling JIRA Defect tracking tool with hands on experience in using search and filter features to effectively find and navigate the tickets you or others are looking for. Creating dashboards for metrics.
• Hands on experience to create, review and understand business requirements (BRD), functional specifications(FRD) and system design documents with the goal of performing a structured validation of all testable conditions
• Excellent understanding of Data services, Data ETL using SQL query tools and applications.
• Hands on experience in performing RTM Test Matrix, GAP analysis and SWOT analysis to check the compatibility of the existing system infrastructure with new business requirements.
• Expertise in business modelling and UML Diagrams using MS Visio/Enterprise Architect and Azure RP Pro tool.
• Good subject knowledge on Data migrations and deployment life cycles, SharePoint Online, SaaS requirements.

TECHNICAL SKILLS:

Systems: Windows, Mac, UNIX

RDBMS: SQL Server, Oracle

Test Case Mgmt. tools: HP Quality Center (ALM), JIRA AGILE, Confluence, Rally

Applications: MS Office Professional, SharePoint, MS Project, Rally, WebEx Meeting, GoToMeeting, MS Outlook

Modeling Tools: Balsamiq, Axure, MS Visio

Software Languages: XML, HTML, CSS, JSON, WSDL, Java script and SQL.

SDLC Methodologies: Waterfall, Agile Scrum, RUP.

PROFESSIONAL EXPERIENCE:

Confidential,Parsippany NJ

Sr. Business Analyst

• Conducted extensive brainstorming sessions with business users to gather their requirements.
• Prepared detailed Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs) to capture the essential functionalities for the proposed system.
• Developed the Use Cases and Data Flow Diagrams (DFD) to understand and communicate the process to be employed under the new system to the entire development and testing team.
• Facilitated Joint Application Development (JAD) sessions with the end users, business users, developers and testers teams whenever necessary, as a conflict resolving tool.
• Created and maintained Requirements Traceability Matrix (RTM) to manage requirements and performed Impact Analysis when request for change (RFC) arrived. Escalated the results of the analysis to the Change Control Board (CCB).
• Proficient in SQL querying with databases and developing reports and dashboard
• Interacted with PM on several occasions for prioritizing work.
• Designed wireframes of the web interfaces that would be used by the internal and external users to load, handle and examine claims respectively, using tools like Azure Pro.
• Used Microsoft SharePoint server as a central repository to store different versions of BRDs and Use Cases to avoid duplicate versions of the document propagating in the team.
• Assisted testers in developing a variety of possible test scenarios and cases to ensure that the system being built is resilient.
• Monitored defects in the system using tools like JIRA to ensure that the quality of the system meets the industry standards and business user’s requirements.
• Coordinated and Monitored User Acceptance Testing (UAT) with the business user and interfaced with the development and test team with regards to defect status and fixes on a regular basis.
• Coordinating resolution to migration issues with technical team.
• Scheduled document migrations to team sites.

Environment: Agile methodology, Microsoft Office Suite, Microsoft Project, JIRA, MS-Visio, Azure Pro, Java, SQL and XML., SharePoint

Confidential,Tarrytown, NY

Sr. Business Analyst

• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Conducted interviews with key business users to collect requirement and business process information.
• Facilitated JAD (Joint application development) & JAR (Joint Application Requirement) sessions with business users and development teams to drive out detailed business requirements.
• Closely interacted with designers and software developers to understand application functionality, navigational flow and how data is passed.
• Led cross-functional team discussions to identify & confirm various requirements.
• Created Business process diagrams for the as- is and the to-be process, performed business process modeling.
• Designed user interface (UI) Mockups with lead programmer and reviewed design with development team.
• Documented and delivered Functional Requirement Document (FRD) to the project team.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Performed System and Integration Testing along with testers. Conducted UAT with the business.
• Conducted data mapping, data modeling and data analysis.
• Assured all artifacts/signoffs followed corporate policies and guidelines and archived.
• Identified and resolved functional/technical issues throughout the development phase of the software lifecycle.

Environment: Rational Rose, MS Visio, MS Office, SQL Server, Windows2000, JIRA, Java/J2ee, HTML.

Confidential,Lumberton NJ

Business Analyst

• Participated in meetings with developers, project managers and quality analysts to discuss business requirements, test planning, resource utilization and defect tracking.
• Interfaced with business users to create Business Requirements Document (BRD) and Functional Specifications Document (FSD).
• Worked with cross functional business teams and stored project artifacts using JIRA.
• Developed business requirement and specification documents as well as high-level project plan and translated business requirements into process models and use cases using MS Visio.
• Performed JAD sessions with stakeholders and business users to gather and document requirements.
• Analyzed requirements and did use case analysis designing use case diagrams, and sequence diagrams using UML approach.
• Worked on ‘AS-IS’ and ‘TO-BE’ models to enhance the existing system.
• Was an integral and active team member during the sprint and scrum ceremonies .
• Participated in the change management control process for the projects by facilitating group meetings and/or one-on-one interviews/meetings with work stream owners to discuss change request impact on timelines and scope

Confidential,NJ

Business Analyst

• Attended demo sessions to understand existing system functionalities
• Arranged interviews with all the stakeholders to review and understand the gathered business requirements
• Conducted structured walk through and JAD sessions for consensus on baseline.
• Coordinated with underwriting team, Subject matter Experts (SME) and developers to convert business requirements into system requirements
• Conducted meetings to document Change Requests for new requirements
• Analysed business requirements and segregated them into Use Cases.
• Created Use case diagrams and documented Use case specifications
• Maintained various versions of the documents generated during the project
• Was responsible for creating and updating project schedule and managing resources and timeline using MS Project
• Prepared the project status reports and represented the BA team in the meetings
• Participated in UAT along with the development & testing teams

Environment: Agile methodology, Microsoft Office Suite, Microsoft Project, SharePoint JIRA, MS-Visio, Azure Pro, Java, SQL, XML.

Confidential

Business Analyst

• Interface effectively with business and technical staff and SME’s of the various applications to gain an understanding of the current process.
• Working as a business analyst for requirements analysis & designing of the functional specs (FSD).
• Preparing use cases, workflow diagrams and process maps.
• Suggesting improvement opportunities to make the business process more efficient.
• Writing functional test cases, participate in functional testing and identifying defects.
• Was responsible for building training materials and training the team members with the new application.
• Worked with the Project Manager on various Project Management activities like keeping track of Project, Status, Action Items, Deadlines and Compliance Issues.
• Developed Business Requirements Document (BRD), Business Process Documents, and UML diagrams like activity diagrams, Use-case diagrams, and process flow diagrams using MS Visio.
• Defined the in-scope and out of scope requirements for the project team to avoid scope creep.
• Assisted in continuous process improvement efforts, including data collection, analysis, and communication of recommendations to management

Environment: Java, Windows, MS Office, XP programming, UML, SQL, JIRA.

Confidential

Assistant Manager /Co-Coordinator

• Assistant Manager for Noida Branch (Suburb of New Delhi) and ownership of sales and operations targets for the Branch.
• Supervising telemarketing team and process (Lead to Customer) at Noida Centre.
• Supervising counselor team, delivering customer service process (walk in queries).
• Supervising faculty and student coordination process.
• Collaboration with regional sales teams for marketing and advertisement campaigns in region.
• Overseeing finance process at centre i.e. cash and collection management and bank deposits.
• Overseeing customers, employee's satisfaction and feedback process at branch.

Confidential

Sr. Executive (Sales)

• Responsible for leading team of executives (sales) towards meeting branch sales targets and contributing to branch operations.
• Executive (Sales and Operations)
• Generated leads in collaboration with sales teams and converting those leads into IMS students through direct calling, counseling, presenting and selling IMS’ college products to prospective customers and customer management process for would-be customers.
• Delivered branch operations responsibilities on need basis.
• Successfully delivered sales targets during two years at IMS.